Calaveras G.

Purchased a Herman Miller Aeron chair on their website 12/27. Here I am 12 days later and it still has not shipped. When I contact the company they tell me they can't cancel an order over the phone.
When I email them, they dispute the date the order was placed. Tell me I 'agreed to 10-14 day shipping'. They also insist that I agree to a 5% order cancellation fee.
At no point do they apologize or make any effort to make sure I am going to remain a customer. Just a lot of finger jabbing at the customer and snotty tone.
Stay far away from this company. You can find similar prices elsewhere.