We ordered 10 Leap Chair V2's by Steelcase and one was damaged during delivery. The customer service at Madison Seating is top-notch; quick to respond and very helpful. They sent us a replacement chair free of charge, without having to re-package the defective chair and return it, in return for writing a review on this website.
We have placed orders with Madison Seating before, and we will continue to order from them for our office furniture needs. They take customer service extremely seriously and have great prices on name brand furniture.