Madisonseating

Their website is inaccurate regarding what items are in stock. Their customer service is rude and and unable to provide useful information. I would have gladly either waited for them to fulfill my order and been willing to pay more for a comparable product but their customer service acts like they're doing you a personal favor by assisting with a sale. They make it really hard to give them money in exchange for a product - bad business.

I purchased a refurbished Herman Miller chair from Madison Seating. The chair was refurbished with all Herman Miller parts. Right after my order someone called me to confirm and answer some questions I had. The chair arrived just under 24 hours later. It's indistinguishable from a brand new one and only came in 2 pieces so assembly was super easy.

I ordered a chair from Madison Seating, had some issues, and got a quick response and resolution to my problem all during the same week! Would definitely buy from them again.

We ordered 9 chairs from Madison Seating. They arrived very quickly. When we opened them, we saw one had been damaged in transit. I reached out to Madison Seating, and they responded within 4 hours offering to send a replacement at no cost to us without having to send back the old chair. We would definitely order chairs from madisonseating.com again!

I had originally left a 1 start review b/c had misread MadisonSeating's response regarding the return shipping of the defective chair. They weren't going to charge me the additional shipping costs unless I used an oversized box. Why they didn't just say it was fine to send it back in the replacement chair's box (that I requested to pay for up front) is beyond me. And acting like they were doing me a favor when they had just shipped me a broken chairs is enough to drive us back to Amazon though.

I tried (and my preference would be) to delete this review.

I ordered a leap chair and got it in 5 business days free via fedex ground. Chair seems new and arrived in good condition, but this is in no-way a "steelcase" leap chair in leather. I didn't actually expect that for the money, and to be fair, their website doesn't say "steelcase", but that is what they lead you to believe by calling it a Leap chair. The leather seems more like stiff vinyl, nothing like the leather steelcase would use. The leg assemblies say made in the USA all over them, but no other brand name or designations anywhere on the chair. Knock-off furniture? For sure, so... Buyer beware. Still a decent chair for the money, but I just received it, so I cannot speak for the warranty or how long this "fake" will last.

Chair was faulty (rocking back and forth, made a loud popping noise every time) so instead of making me send it back they sent a new one. However, to receive the new one they required a review to be posted at this site, even wanting proof of the review. Received the second chair and had the same exact issue. Contacted them again, they required both chairs to be sent back for refund. I appreciated their willingness to make things right and understand they cant keep sending chairs out at no cost, however it appears the chairs they are sending out are faulty. They are very responsive.

Be sure to read Madison Seating's return/exchange policy before you buy. They have a hefty re-stocking fee. And not only do you have to pay for your own return shipping, but you also have to pay for the original shipping charge, if you do a return. Also, as I read it, the manufacturer's warranty doesn't apply. Madison Seating has its own warranty of only one year. So be very sure of your purchase before you actually buy it. I received my office chair missing a caster. They said they will send me one, so I hope they do... But if I had known that their "customer satisfaction guarantee" came with such high costs, I would have purchased from the actual product site so I could have the manufacturer's warranty and the guarantee of return or exchange shipping included. Also, there were no assembly instructions, and, though it was easy to figure out, I thought there should be instructions. And there were no instructions about adjusting the chair. Also no shipping or purchase receipt inside or outside the box.

We ordered an office chair with the headrest but received the one without. Quality of the chair is great and item was packaged really well, however we needed the headrest. Customer service was excellent, And resolved the shipping mistake very quickly.

If you buy from them on eBay they claim to have a 30 day, hassle free guarantee. Well good luck because if you try to ship anything back the customer service department gets all petty and acts like it's coming out of their pocket. Shipped my chairs back at their expense (thanks eBay) and they only partially refunded my orders, stating the chairs were now in 'used condition'! So they took about $250 from my refund. Crooks, liars, scam artists

We purchased more than a dozen Herman Miller chairs from this company over the last several months, and all but one were perfect. We sent a picture and video of the defective chair (which was wobbly and squeaked when none of the others did) and requested a replacement. This is the email we received in response:

You are welcome to return the chair but it will be for refund only.

We will be unable to fulfill any future orders as we have confirmed this chair is working correctly.

Returns

Who does that? Need to order more chairs and will purchase them somewhere else.

I purchased a Haworth Improv HE chair from Madison seating because they had the most competitive pricing. The chair shipped quickly and the company kept us informed throughout the process. The chair arrived quickly. The appearance was in perfect condition but unfortunately, it did not function properly. I notified customer service and they quickly responded by offering to send a replacement at no further cost if I posted a review. We are appreciative of their accommodating customer service and would order from them again.

Please beware that "open box" means scratch and dent. Madison Seating buries this information in the fine print of their page long conditions page. Also beware of the hefty restocking fees of $150. And, then there's the cost to ship the product back. In my case two chairs would cost $540. That's two thirds the price of the chairs. But of course the photo shown on the website is of a perfect chair with absolutely no scratches or snags. Buyer beware. Buyer go elsewhere.

I used Madisonseating couple times and very happy about my experience. They offer greatly reduced prices for top quality chairs with reliable customer support. I always had positive experience when I contacted them. Highly recommended and definitely consider them for future purchases.

I recently purchased office furniture for a law firm, including a Freedom Chair with Headrest by Humanscale. Due to bad weather nationwide, several items from different vendors arrived damaged. The packaging for this chair was, overall, pretty good, and the damage was relatively minor, but still of concern. I sent Madison Seating a photograph of the damage and within 24 hours they offered to send out a new one. And, they promptly followed through. Short review: Great product lineup. Excellent return policies. Low prices. And they're nice. Will definitely be ordering from Madison Seating in the future.

Until the pandemic, I had never ordered a fancy office chair for my home. Summer of 2020, I can't remember how I found their site now, but I got a Leap chair that I had been looking for for a while. Very great prices, and I couldn't find that exact model anywhere else.

Finally time to get another so we can have two at home. The first one showed up in a damaged box. I knew they packed it in a lot of bubble wrap, but I took pictures anyways just in case. Sure enough, a structural back piece was broken :( But they offered to send a whole new chair, and not worry about shipping the broken one back to them, so color me happy!