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We purchased more than a dozen Herman Miller chairs from this company over the last several months, and all but one were perfect. We sent a picture and video of the defective chair (which was wobbly and squeaked when none of the others did) and requested a replacement. This is the email we received in response:
You are welcome to return the chair but it will be for refund only.
We will be unable to fulfill any future orders as we have confirmed this chair is working correctly.
Returns
Who does that? Need to order more chairs and will purchase them somewhere else.
Tip for consumers:
Customer service was unbelievable rude as you can see from the attached email
Products used:
we ordered and kept all of the chairs, but could not exchange the defective one and it was not worth shipping it back for a refund.
Sharon B.'s review of Madisonseating earned 5 Very Helpful votes
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