Macy'sReviews 1,465

It's hard to use these. I ordered online and had built up about $60 and wanted to use them in the store. I couldn't. The clerk didn't know how to do the transaction and 1 hour later she finally found a manager. He said I had to print the coupon to use them. The website didn't have that documented. She didn't have a printer. I explained there wasn't a Macy's where I live so it's at least 1.5 hours drive. That didn't matter. I went to the customer service desk. They didn't have a printer either. I should have known I would have a problem when the manager phone was an old analog cell phone. That should tell you something. Macy isn't in the 21th century. The clerk called multiple times. No one answered. I told her it probably that old phone the manager had.

I have had a problem with Macy's at LEAST 50% of the time I have placed online orders. I have had my credit card added to without permission. I placed a 40.00 order online@ Macy's. I called to add an item and did not want to pay a separate delivery fee. I used a different card to pay for the second item and advised the sales associate to be careful as I have had my card swiped and over charged. This is the absolute truth, when I woke up the next morning Macy's had charged 274,. 00 to one card and 120.00 to the other and my total original order was 86.00. The associate didn't know how to add to the order without the deliv fee and kept swiping my card trying to figure it out. I was in San Fransisco on a catering job and it took over 90 minutes to straighten this matter out and the supervisor as rude as a person could be said she couldn't do more than take 10% off and she was the one I has spent 90 minutes on the phone with so she knew the extent of the problem. The prices aren't the problem it's the lack of training and care from the associates. I'll pay more for respect@ NORDSTROM's'S.

I like Macy's sale racks and coupons. The deals are very good and I usually find interesting stuff there. The sales associates are good about helping you make the most of coupons. The store atmosphere is very congenial. They don't seem to have damaged goods as much as the Rack and are much better organized. They have great perfumes, costume jewelry, and household items - we have purchased large pieces of furniture and kitchen goods there.

Macy's stores have average to top quality merchandise. The coupons are almost always only accepted if you have a charge card. Coupons seldom accepted by check or cash. The Customer Service is by phone and the worst. The Customer Representatives speak little and understand little English. I've been misunderstood and given incorrect information effecting my credit card. I have cut up my credit card. Dealing with Customer Service Repreps that don't know what they are doing isn't worth it.

I love ordering clothing from Macy's but their shoe inventory could stand to be improved. They will list shoes online and have you to wish list them but never restock them. They will continue to list a shoe as if all sizes are available but then maybe only one or two sizes are in the inventory. They also don't provide tracking numbers if you have something shipped from the store which is completely ludicrous. So if you never get the package you have no tracking number to prove it was even shipped to you.