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Macy's Reviews Summary
Macy's reputation has significantly declined, with numerous customers expressing dissatisfaction with both product quality and customer service. While some appreciate the variety of products, many report issues such as delayed shipments, poor handling of returns, and unprofessional service interactions. Complaints about inadequate customer support and billing errors are prevalent, leading to frustration and a lack of trust. Overall, the feedback indicates a trend of declining service standards and product quality, prompting customers to reconsider their loyalty and seek alternatives, suggesting a pressing need for Macy's to improve its operational efficiency and customer relations.
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This was a favorite store, but over the Holidays I did not want to be there anymore: messy, low ceilings that make you feel boxed-in, and the staff shine for their absence and lack of help.
The Macys.com online agents service attitude is very poor, I can swear to God this is true, just like other Customer complaints, last month Christmas Day, I order Stuff because discount, but I've been waiting more than 10 days Still not received, then i call & complain with macys.com Customer Service, the agents are rude and disrespectful. They Don't try to hurry the shipments, but also try to cancal my order, talking attitude very rude and disrespectful, it's really incredible, I can swear to God this is true, the Macys.com online agents are rude and disrespectful. Don't Buy Stuff with Macy's, They are terrible.
Fast shipping, got some great stuff on sale, very pleased with everything.
I have a Macy's charge card. I shop at Macy's a lot. I live in Hawaii and usually end up paying high prices for nice clothes. With the discounts and special offers I get my items don't cost me any more than the mainland prices. I don't know how Macy's can afford to do this but I'm glad they do. I get good quality products at a reasonable cost. What more can I ask for?
This site has clothe with fashion a lot. Good for all which want to enjoy the life.
Macy. S have great discounts and nice cloths. I enjoy going to macy'
I like most of their products and I love the coupons and sale prices and ease of returns purchased in store and online.
Order from Macy's all of the time, clothes are great quality and prices are great. Will take coupons and clothes arrive within a week.
We have ordered from Macy's online for the past three holidays and every year we have had problems. First we received merchandise that we didn't purchase, but never got what we ordered. The next year we had to get three separate shipments before we received the item we purchased. This year two separate items were severely damaged, not from shipping because the shipping box was not damaged. This was amazing since there was a slip stating the items were inspected at the wear house. How do you miss a huge crack in a stainless steel pot? We sent several emails and never got a response. Will never order from Macy's online again. However, the sales people in store were very accommodating with returns.
Macy's is great about order updating. Sometimes I get my orders in one day and sometimes it takes a week. They are great about returns. Customer service is usually pretty nice.
I love Macy's when they have sales. Their sales are great! Wonderful clothes and purses, but so expensive if they aren't on sale.
It has been 16 months since I reported a fraudulent purchase on my account. Every call I make is longer than half an hour, last call informed it was resolved 8/17/2015. Today 12/28/15 the charge is still on my bill. Called again and after 50 minutes on the line nobody could explain why; instead of transferring me to fraud department the customer service attendant dropped my call and didn't call me back. On the phone again... One more try, I need this charge off my credit report.
I wanted to buy bed frames and mattresses for my father (I knew what I wanted) but the transaction took hours.
1- you need to talk to a person CAN'T order on line
2- Macy's policy (at least in December) is to REFUSE to accept your credit card.
So then you need more extra steps with waiting at each point.
3- Contact your credit card company to confirm order
4- then wait on phone queue to give Macy's your card number AGAIN.
So much harder than necessary.
Sign up for a Macy's account and treat it like an Amex! It's a beautiful thing! Coupons, deals, cash back - well in Macy's gift cards. You can't beat it. 4 stars because the selection is limited sometimes. It's good for basic clothing and accessories.
Too much stuff in the isles. Hard to walk around. Need more sales clerks. All in all not a bad store.
The only major construction in downtown La Jolla in 30 years was the gigantic 2-story Macy's.
La Jolla is a small version of Beverly Hills. It closed.
I like everything about Macy's but I do not see how it could be profitable.
There used to be this show on PBS about a department store in London. All these people on their toes to help the customer. Macy's is staffed by somnambulists. They are asleep.
I like the products but not the location of the stores or the service.
I ordered several items. After placement I was informed they would be sent in several deliveries. 4 days later I received an email regarding a particular package, stating it was shipped. 21 days go by, it still has not been delivered. I am then told OOPS, sorry we are now out of the item. This is not the first time this has happened to me, but it will be the last time. I will now shop at the competitors!
Customer service associate was very friendly and helpful. When she was ringing up my purchase, she pulled out a 25% off coupon to save me some $ and I was very appreciate.
Shopping at a Macy's store or online is always a satisfying experience for me. They offer top quality products, good service, and free shipping.
Great wa to shop & find what you can't get in the store.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members