Jessica V.

Fast shipping, got some great stuff on sale, very pleased with everything.

Panties are good, nothing else ever fits right. Ordering online is a scam, most other websites give free shipping for ordering more. If you want to take advantage of one of their other sales, or they don't have a free shipping coupon out when you order, it's ridiculous. Tiny nightgowns and women's underwear don't weigh that much, so why do they charge so much more for ordering expensive stuff? It makes no sense. Plus, they don't even put it in a box, it's all shipped in thin plastic bags with no protection. No thanks.

I placed an order for around $70 on December 14,2015. The tracking information updated on December 22,2015 to say it had been delivered. I was surprised, because I was initially really unhappy to find out that they'd shipped my order FedEx SmartPost.

This usually means I'm going to be severely annoyed by the time I get my package. I don't see the point of SmartPost, the service is horrible and its basically USPS shipping anyway, so just take the stupid box to the post office! Anyway, I waited until the next day thinking maybe a neighbor had gotten it or it would show up the next day, but it wasn't there when I got home so I called the customer service line.

The rep acted like she didn't believe me when I said it wasn't there, and after I finally assured her that I had waited a reasonable amount of time, had checked with my neighbors and all that, she opened an "investigation."

I never did get any more information about who was investigating, but it seemed like it was maybe FedEx, since they said it would take 8 business days to get a response. Seriously? At least a week and a half before I am supposed to hear anything?

So I waited like a week and emailed hoping something had been updated, but didn't get a response until I called (after the 24 hours they said it would take someone to email me back, btw) and asked if there were any updates to the status of my order. I was put off again, with the added bonus of the rep giving me the impression she thought I couldn't count, I assume because it hadn't been 8 business days yet.

They said "up to" 8 business days, sorry for bothering you by asking for an update! Geeze, I'm so demanding. This was like 7 days after I first called, but it had only been 4 business days. I never got a response to the email, but to be fair maybe they updated my ticket when I spoke to a rep on the phone.

That was last week, and I still haven't heard anything. Because of the holidays, they still have 2 of their ridiculous 8 business days to get in touch with me, but they have absolutely lost a customer. If the problem is that it takes their shipping service 8 days to figure out where a package is gone, I think they have bigger issues as a company than one lost order.

I will NEVER order from Bare Necessities again, and I'm absolutely going to bring it up in every conversation I have about ordering women's clothes online. It should NOT take 12 days (and counting, because they still haven't done ANYTHING), to resolve an issue like this. I foresee a Paypal dispute in my future, which is about as exciting as the prospect of dental surgery.