Macy's

I can't say enough about Macy's.com. Firstly, all cosmetics orders always have free shipping! Whether you order $10 or $100, it's always free shipping. I love that! They have great sales all the time, and they have lower end brands that they dont carry in the stores. I recently ordered some shoes and clothing. The shipping was quick. I am really impressed and now I know that k dont need to go downtown to pick up what I need. Thumbs up people!

I placed an ordered for almost $9000 worth of items. After alot of time and energy and a 30 min call to custormer service I placed the order on line. By the next day my order had been cancelled because their system can not combined mattresses with bedding and housewares and because I had never spent that much at one time on their website they declined by offer. I tried to replace the order with customer service on the phone and literally 4 hours later they managed about $3000 worth of the items. The people were nice but no manager would get on the phone. Phone cut out constantly and their system kept shutting down. The savings may have been worth it for an hour but not for 4. The store physical has no merchandise to see and very small staff. I assume Macy's will go out of business soon.

I added two dresses to the cart. When I checked out and a message popped up said that one of them was no longer available. After I checked out with one dress, I found that the other one was still available online. So a couple minutes later I called customers service to ask if they can add it to my existing order. But they can't. I called customers service again about 15 minutes later. I would like to cancel my order and I will buy them again together. But I was told that I couldn't cancel it. That was so wrong. I have to pay the shipping to return it. So be careful with your shopping online with Macy's. It is not free shipping, not free returns and you cannot cancel it after you placed the order!

I generally love that I can find clothes and intimate apparel at Macys, can try it on to see how it fits, and have the apparel the same day. The issue is that this is the third time Macys employees have neglected to remove the sensor tags. This last time it was excruciatingly frustrating because I was getting dressed for a wedding when I saw the tag was still on, and thus I was unable to wear the beautiful dress to my friend's wedding. The dress had been carefully covered by the white Macy's bag so I never went to inspect it for tags. Two out of the three times this happened, the Macys employees did not even apologize. It takes me an hour out of my day to visit Roosevelt Field Mall—the least they could have done was apologized profusely for their mistake. I was really looking forward to wearing that dress to this special occasion, and it couldn't happen.

So, the thing is I used to shop here every single day and online they don't carry the same thing they carry in the store sometimes. Like my jeans size is NEVER online but its in the store. Sometimes the prices are different too sometimes more expensive and sometimes cheaper. Also, I ordered a purse and it just said processing for about a week and didn't take money out. Then finally the day I received it (two weeks after I ordered it) the money came out. I never had that happen before with them and I wasn't pleased.

Other than that, the sales are phenomenal. The customer service is helpful. Be very alert on how they charge your Macy's card. It took them almost a month to fix a discrepancy that wasn't my fault but they fixed it and I continued to shop. My wardrobe is filled with Macy's items. They normally deliver promptly and everything is packaged neatly. Take advantage of the sales.

Truly terrible customer service. I just finished call #3 trying to get an e gift card refund. I'm w the AF overseas. If you have an APO or FPO address stick w Kohls, Penny's, Amazon, anyone but Macy's. The refund is supposedly done but now I get to wait 7 - 10 business days for my money to come back. I'll believe it when I see it. The issue was my billing address, I could go on but I'll stop here. Their fault, their business practises suck and like I said, if you're overseas... stay AWAY from Macy's.

I ordered a wedding shower gift from Macy's online. I was asked at checkout if the item was a gift and I said yes. I assumed since I did not request gift wrapping, the gift would be shipped to me. When I went into tracking I learned that the gift was shipped directly to the bride-to-be. I have yet to hear from the bride that she received my gift. I will never check "gift" on future orders from Macy's. No where did they indicate the gift was being shipped directly to the bride-to-be.

I ordered a number of items from Macy's recently. Not all of the items were immediately available, so I received my items bit by bit, but the final delivery was received within three days of the first delivery. Macy's could have just held my items until they were all ready (since the time between delivery of the first and final items was negligible) but went ahead and shipped them as they were ready. Macy's delivery time is always speedy!

I'm not happy with this policy "last act" which mean you can't return or exchange something even if doesn't fit you or like it. (When we buy online we don't know if it is going to be something right for you or if you are going to love how it looks on you). I used to go to the store to change the size or return if I bought something that at the end I didn't like or fit. Once at the store I always looks around and buy more things. Now I can't order online because if the item is last act I have to keep them like it or not. Sometimes we buy more online because of time, and if you go to the store, they don't have what we want and they tell us the item is in another store or that we have to order online. I know the shipping cost but the prices or items increase too. So that shouldn't be an issue and I think you should remove this policy, modify or make exceptions. Hope you have better ideas of marketing. A loyal customer buy always because we are happy! So please change that.