Macy's

If you live in Canada, do not and I mean DO NO order anything from the States that uses Borderfree. I usually ship from the States to TSB Shipping in Point Roberts near the Canadian Border. We go down a few times a month to pick up our orders. The orders are usually there in 2 to 3 days.

I ordered a bunch of clothes from Macys for my wife's birthday and was automatically forwarded to the Border free web site.

If the orders I pick up in the USA are under $250.00, the Canadian border guards just waves you through. No Duty and no Taxes.

I ordered about $200.00 worth if items from Macys. It took over 3 weeks to be delivered and I was charged and extra $130.00 for duty and taxes.

All this because Macy's won't accept a Canadian Visa card. I buy tons of stuff out of the USA and this is the only place so far that does this.

Plus the stuff didn't show up in time for my wife's birthday!

I cancelled my Macys and BorderRipoff accounts.

Very disappointed! Since a severe accident in and out of hospital for 2 years flat lined and coma I'm just learning to walk again I was canceled because I didn't use my card. No thought of a customer with no late payment I always paid more but their ethics are none I feel they have no respect for my health are well standing. I'm still unable to drive 2 hours to a store close to me and I do not do online. I'm a hands on person. But they only care of money not a persons life. I'm struggling but I'll get there and I will never reapply I already know what their thought is on their customer. I'll use any of my other multiple cards but. Very disappointed and discouraged of sending anyone to their stores again. And sadly I used to make special trips just to shop there. Discouraging, disappointing and disrespected!

You would think that a store that has high prices would have better service. I can get better at service at cheaper stores. They said it in processed but it has been to months that I have requsted help with my problem. Thank you a lot macy"s for nothing I will never shop here again but I will continue to try to get my money. Unhappy shopper

Do not shop on macys.com. They canceled four of my orders immediately after placing them, deducted money for each order from my card and have not refunded money from my card for almost a month.
They don't provide support by email, they say call! And I'm deaf!
Be careful!

When you purchase furniture from Macy's they promote worry no more warranty
This warranty is a total waste of money most claims are denied and they are only given appointments for 8 AM which doesn't make sense. They only do one client and then go home? Scam by Macys and worry no more. Do not waste your money!

The Women's Shoes department at Cross County shopping mall has no heat. The employees are wearing their jackets and winter accessories while they are on the selling floor. I overheard the employees complaining that managers are not addressing their concerns. This has been happening since Thursday January 25th. Today is Sunday January 28th and it is still cold in the department.
Management needs to address this immediately to protect their employees.

Macy's website for my Macy's American Express credit card is really awful!
Some thief was able to obtain my password and order clothes online, however Macy's did call me to check on it, since the address was wrong, and they did not let the order go through. There is no place on their website to " sign in ", and after I found the correct website, I couldn't find what my balance was or when the payment was due. The screen kept freezing too, and it wasn't my computer... The quality of their clothing has improved but there are still some flimsy cheap garments on their websites, and I rely on the reviews from other customers to choose

I was buying a prom dress this year and fell in love with one in the store, but unfortunately it had any picks on it and was dirty at the bottom. My course of action was to order it online, but when the dress came in it was very dirty at the bottom also and had a few stains and picks. This service was unacceptable. Dresses should not be sold when they are not in good condition. I then returned the address and ordered another hoping it would be fine. It was worse. More stains and picks than the previous two that could not be hidden by anything including alterations. This costumer service was unacceptable and others will be hearing of the quality that Macy's lacks. There is nothing Magical about Macy's clothing.

Macy's has awesome customer service. I bought a desk through Macy's online site. I got the desk and it was damaged. I called Macy's and the customer service representative was awesome. She refunded my Macy's credit card. And sent me two emails. One to tell me the price of the desk was refunded to the card. And another email to tell me that I could discard the damaged desk and there was no reason to return it. Now I can re-order the desk when I get off work today. The damage to the desk was not macy's fault, it happened during the shipping process. The whole Macy's return process and re-ordering process is professional, convenient and pleasant.

I ordered a pair of pants and a shirt. They doubled my order but did not provide me with a recipe or an update in my order history. They charged me twice, and told me i could not get refunded until my order was delivered, and then I had to return. I am currently waiting on hold to speak to a supervisor. I have been on hold for an hour and a half. The phone disconnected once and I had to start over. They do this because they want you to give up so they can keep your money they stole. I will never do business with Macys again in my life.

I recently visited Macys at the Walden Galleria Mall in Cheektowaga NY. There were some good sales but customer service and friendliness was very lacking. I needed to checkout and the store was not busy but I had to go around the store asking to be checked out and the workers were very rude and would not help me. After asking the 6th person to please check me out it was a success but the worker acted like it was an inconvenience to drag her away from the group of Macy's workers gathered together talking. Never in my life have I encountered such terrible service.

Contacted customer service about bill. Paid bill in full. Assessed late fee for paid bill. Contacted customer service again and accrued another late fee disputing bill! No help closed account. Never again. Close the doors!