Macy's

I have tried to order from Macy's a lot of times. When I enter my card, pay for the goods, then in 10 minutes I recieve an email that my order was cancelled for no reason and then I need to wait for 14 days for my money to be refunded! I tried different cards - but always the same!

I ordered items from Macy's. Macy's sent an email, it said my package was delivered, but I didn't get my package. I sent an email to their customer service, but they didn't want to help and try to solve the problem.
I got so bad experience from Macy's customer service.

Sarah is one of the best people I have dealt with. Her spirit is sweet and she treats her with utmost respect. She knows exactly her job with the customer. Talking is not enough for her. I wish her success and success.

I placed an online order for a Nutri bl450Ninja pro. That was in-stock and available and said that it would arrive in 8 days. Then I received an cancelation email which is a real inconvenience. Now I have to look elsewhere for this product. This was really bad experience since it's been awhile since I shopped with Macy's due to a previous negative experience.

I have been a Macys credit card holder since 1998. The last month or so they have been canceling all my online orders. I was sent an email stating that I had numerous claims of non- receipt. Which isn't true I had one claim and I guess they don't want you returning merchandise that you order. If I go into the store and see something I like… if they don't have my size I order it on line, but I guess if it doesn't fit or it's made like garbage they expect you to keep it. Maybe you should have a larger selection in your stores.

I will be canceling my card.

I purchased expensive diamond earring and the post broke off after I wore them once. I contacted Macy's Southridge in Greenfield WI and the ladies in the jewelry department were not helpful. They said I cannot return them and have to contact the manufacturer and pay to get them repaired. The ladies were rude and disrespectful. They had no concern at all for the situation. It's not wonder Macy's is struggling with employees and policies like this.

I love Macy's, but the staff at the cosmetic and parfum department is horrible. I feel harassed each time I approach my favorite
Spot cosmétiques and perfumes! Every l1 minute someone comes to offer his/her service. JUST LEAVE US ALONE! If we need your help we will look for you.
Because of this harassment I'm going to have to stop shopping there.

I placed a huge order online and was to receive 2 Lancome free gifts but one was canceled - customer service did not offer a replacement - only a limited discount on my next order that expired at the end of the month. Poor service not response to discount my existing order.

UPS delivered my package to the wrong address but because they told Macys the package was delivered, Macys refused to offer refund or replace. Eventually a neighbor returned package to me, but what if they hadnt? Customer service was not helpful at all. Shop somewhere else, i know i will

I ordered from them online international Canada, it gave me confirmation and I thought everything was fine but after a 10 days I emailed them for shipping confirmation and they replied back telling me that it has been cancelled, they don't have it in stock and I should buy it thru another site. The inconvenience it costed me with my Visa card was horrible. I was charged already for something they never had. They don't communicate. Don't trust online shopping with them, not trust worthy. They always ship late and it takes them even a month. This is ridiculous and I won't be shopping with them again. DON'T TRUST THEM. This item was suppose to be bday gift and wanted it on time.

Kleargear is the worst place to order from. A friend of mine ordered some products and never received them. She attempted calling this company. No answer EVER! She emailed them. No response EVER! Then I saw a news story about another family who had lots of problems with this scam company. They were charged a $3500 "fine" and had their credit destroyed when they refused to pay the joke of a fine. Why you ask? Because the wrote a bad review of the company who claimed that their purchase agreement contained something that said they couldn't bad mouth the company. Well Kleargear... I never bought anything from you or signed some bogus purchase agreement so I can give you all the bad reviews I want and you can't do a damn thing about it. STAY AWAY FROM THIS SCAM COMPANY!

I ordered 2 items online. One was shipped without the barcode tag and appeared to have been worn, with the tags reattached. Both items needed to be returned so I went to the store to do that. There were no sales staff in any department! I wandered around the entire second floor looking for someone. I finally came upon one woman working at the "service center", which is apparently where all purchases/returns are made now. The sales woman was very polite but she refused to return the item without the barcode tag. I told her I had a receipt with the UPC code on it. She clearly had no idea how to hand enter the UPC code. A manager had to come down, which took about 15 minutes, and completed the return. My goodness, what has happened to Macys? What is stopping people from robbing the store blind? I will never shop there again.

I purchased a formal dress $179.00 for a wedding in Dominican Republic, spend $1280 to travel with my husband. I tried the dress it fit perfect but the lady helping me had a hard time closing the zipper. I asked her if she felt this was good because I was traveling to a wedding abroad, she said its not a problem.
Well sure thing i got to the wedding and the zipper was wide open 20 minutes later, 100% defective. I had to leave the wedding and miss the whole event. I went back to the store today and customer service in Macys at westland (including the supervisor)said the dress was used and with a broker zipper and can't issue a refund. This is sooo abusive, Highway Robbery, they sell a defective dress and then call it broken and used. DO NOT BUY FROM MACYS! I am closing my account with them.

What happened to macys? They are worse than Walmart and that is hard to do. Try hiring people that can fix problems and not just read a card. Supervisors are always busy because no one knows how to fix anything. Ordered baby clothes and received wemon underwear and they blame me! Will not buy again no matter what. Maybe they should just close!