Sandra W.

I ordered a number of items from Macy's recently. Not all of the items were immediately available, so I received my items bit by bit, but the final delivery was received within three days of the first delivery. Macy's could have just held my items until they were all ready (since the time between delivery of the first and final items was negligible) but went ahead and shipped them as they were ready. Macy's delivery time is always speedy!

I ordered a handbag. The order process was simple and the bag arrived in good time. I decided it was not what I wanted, so I followed instructions and received my label to return the bag. I returned it and obtained confirmation from the shipper that Forzieri had received the return. Today is day 21, and my account still shows "awaiting returned item." I have e-mailed twice: no response. I called about ten days after my return was received and was told it takes about 14 days to process. VERY DISAPPOINTED.