Macy's

They charged for an order which they cancelled. When I called their customer service he was so rude and asked me to return the item when I receive as it was shipped for a cancelled order. I don't have any email or tracking number for this order. When I asked for the tracking number he just hung up on me.

Disappointed. Macy's never sent my complete order. Half of the items were missing. When I reported it, the customer service said it has been past the deadline for reporting the missing items. Worst experience.

I am very displease about the method that was used to decrease my line of credit. I feel it is a "Black Thing" and "older person thing". I am not angry I am Mad about the way they see people through the eyes of the credit agencies. Not the way you pay them. I was told on the phone by one of their reop that, "I can not change nothing." Well, let see.

Today I had a wonderful experience with Brent at the Estee Lauder beauty product counter. Brent was knowledgeable, informative, patient and her expertise was exceptional. I have shopped for many years at Macy's & Brent is an outstanding representative for Macy & Estee Lauder. I will be back soon! Thank you!

I went to the Macy's in Valencia. During this time with the holidays things are so hectic but Karla at Macy's in Valencia was excellent she didn't try rushing me away she gave me the best customer service.
I did Talk to her manager to let her know that Karla was an asset to Macy's.

I opened the Macy card on Feb, 2022, but missed the first pay because I did not receive the card and can't pay online, I called the customer service, paid off the card on March then closed it.
Several months later I received a bill, asked for late fees of several months on the closed account.
I confirmed several times with the operator, I paid off everything, did not own anything, then closed the account. Why there are still balance and late fees? And why it's mailed several months later? Just to collect multiple late fees? My credit score dropped 52 because of this.

Keep away from them!

I bought V19.69 Italia Retro 3 Piece Expandable Hard Spinner Luggage Set from Macy's and it is broken after my first trip. Macy's told me to reach out to Naftali Inc for warranty. (They said it had 10-year warranty)

Naftali said the warranty doesn't cover regular wear and tear. They don't stand behind their product.
Macy's didn't care.

Product name: V19.69 Italia Retro 3 Piece Expandable Hard Spinner Luggage Set

I recently ordered two robes from Macy's. They are soft, roomy and I love them. Ordering from them is easy and they deliver in a short amount of time!

First time i order from macys online worst decision ever package never received package is no where to be found. They send it through ups and then transfer it to post office where they lost it and they don't know anything about it. Try to replace it and they didn't have any more of what i order had to get a refund. Would not recommend anyone to order on line from macys ever

Macy's have good quality products at very competitive prices. I have bought pretty good quality sport coats and blazers very cheap compared to their original prices. Macy's periodic and end of season sales are the best times to pick up hot items especially at the turn of the season.

Worst customer service. I shop online to avoid dealing with Macy's poorly trained and unmannered personnel. Today, they canceled my online order. Just like that. I received a confirmation yesterday, but today, it's been canceled. I got an email and call that my order was canceled because someone blocked my account.

There was no problem with my account- same billing & shipping address, same people on the account - NOT A CHANGE in 12 years. Took 45 minutes on the phone to try to find out how to 'avoid' this type of mistake in the future, but got nowhere with 'customer non-service'. I was told to put my online order through again, because they can't undo a cancellation. I wanted to cry. No. I will not put in the order again. You've lost my business for good.

Other online business try to improve by sending out customer surveys. I've never gotten one in the past 10 years of online purchasing with Macy's. Trying to talk to a 'manager' on the phone is an exercise in frustration.

Macy's sends voluminous amounts of promotional literature and coupons. If you want to be "green" and stop paper billings you can. However, if you want to stop promotional brochures and catalogues then they will no longer give you electronic coupons in your shopping wallet. This makes no sense at all. Why have a Macy's credit card if you don't get any discounts once you stop their promotional mailings. BTW, you can sign up to get all their info electronically. But if you don't get the promotional PAPER mailings, you don't get discounts. Macy's needs to get on board with conservation! I'm done with Macy's until they do.