Macy's

We made the huge mistake by buying a couch from them. It took over 7 months to get it. Then the couch broke down about 8 months after getting it. They came by to look at it and said it needed a new part. They ordered the new part to have it delivered here. The first time they forgot to order it. The second time when we followed up, they finally ordered it without providing a tracking number since it's being shipped to our house. They said it would take up to two months to get the part. Once we get the part we have to call them back to schedule an appointment for them to fix it. I will never ever again buy furniture from macys. I much rather pay an extra 500 dollars for the same thing from a better company with better customer service.

I tried for five days to order from Macys.com

I finally called customer service who pulled up my order. They did not know, via the order, that I had a $12 discount due to a promotion, did not know that I was ordering via a registry, did not know there was a gift message included, etc. So, after five days of trying to order online and waiting over 10 minutes and three times of being transferred from one operator to another, I hung up and ordered my gift from another company. Such a shame. Macy's was always my favorite go-to place for anything I needed. No more!

I purchased my order on the 26th August I haven't received it until now but on the status it says order is delivered.I tried to send emails no one is responding,their service is so bad and I doubt their reliability

I spent a lot of money on Macy's for Christmas and I got earrings that said they were $200 a necklace that said it was worth $200 I took it to the Jewelers they were each worth $10. Then they sent me some old shoes that I paid $60 for. They are total false advertisement

I returned my item 4 months but they didn't refund even they received. Try to call and wait hours and then they hang up phone. Service is really bad. I want to corfirm until today 1/24/2022 I don't get anything from Macy. Don't buy anything from Macys online if you guy don't want happen like me. Macy customer service can call me 480-678-292 to do my problem

I purchased a set of blush (pink)
Silk pillow cases as a Valentine's gift. The delivery was scheduled for February 14th, but later changed to February 15th. When they arrived, the "bonus" pillows were NOT included. A call to customer service was initiated, to which the agent stated no such bonus was applicable.

My only recourse was to return the pillow case, and join the ranks of duped customers!

Due to the poor service, this may be my last Macy's purchase

I purchased online 3 clothing garments from Macy'sUSA, I received 1 parcel and there were only 2 garments inside the parcel,
I contacted Macy's and they said the parcel was delivered, yes a parcel was delivered but 1 garment was missing.
I did not expect this kid of attitude from a renowned company like Macy's.
I cannot recommend them.
I am appalled.

I could not log into Macys Online. It gave a number to call. Called the number - the 1st agent: barely intelligible with loud background noise. Tried to explain to him that I could not log in - somehow he could not comprehend this problem and kept asking whether I was having a problem with a credit card? Finally he transferred me (2nd Agent) was nearly screaming, also quite unintelligible. What seemed like a very simple problem - neither could fix nor even understand. Macy's has No customer service, it's only a waste of time, and I finally chose to shop elsewhere.

The store post "covid policy". They give themselves exceptions due to covid. As my family and I deeply affected by covid hospitalizations, Macy's give no leave way on their returns policy
Way to look out for customers!

They were rude and condescending. I was over charged 100.00 and they would not reverse the charge. Now I have to wait to dispute with the bank which can take up to 90 days. This was their error not mine. I do NOT recommend their devices