LuxeDecor

I ordered (and fully paid) for a set of lamps in Jan 2023. They are now on the 4th delay of the order. Each time they tell me this should be the only delay. Now it's delayed again until Jan of 2024. DO NOT ORDER ITEMS NOT IN STOCK. They are either untrustworthy or incompetent with their inventory processes.

I bought a white and black bookcase - it was DESCRIBED on their website as those colors, and it looked like those colors. Instead, I received a beige and brown bookcase that does not match my decor. Was charged a HUGE re-stocking fee. Contested it with my credit card and they said the colors on my monitor must be different - uh, what about the description? CC is contesting again. JUST BUY SOMEWHERE ELSE.

I wanted to love Luxe Decor but I promise you, I will never order from this company again. I ordered a dining table nearly two months before receiving a partial shipment. I received the tabletop, but not the table base/legs. I have called in to customer service three times just in an effort to get a status on the base. I am continually told they are looking for the second box and that they will email me. I've received no emails so I keep calling. I need them to stop looking for the lost base and either expedite a "new" base or expedite an entire new table order with all items. The customer service team I have called is sympathetic and nice but they have no ability to fix the issue, it's in someone else's hands. What a frustrating experience.

I ordered from LuxeDecor back in August of 2021 knowing full well we were in a supply chain crunch. So, that wasn't a surprise that the ship dates kept being delayed. So, December comes around and I finally received ship dates for the 3 items I purchased. The item from Hooker delivered without issues, the items from Bernhardt were a nightmare. They shipped someone else's furniture to me after the carrier sat on the pickup for 2 weeks. Another month of my constant intervention, they finally delivered the last remaining pieces, but again this was two months after they said it was ready. I fault Bernhardt with this issue, their warehouse team was at fault. However, some things to note about LuxeDecor, please expect to do your own logistics and delivery scheduling. Reach out to the carrier on the tracking, do not wait for them to call. My interactions were LuxeDecor were cordial and again, I don't fault them for the delivery issue, but as far as any support after an order ships or with resolving delivery issues, don't expect them to act on your behalf. You'll need to pull up your bootstraps and intervene directly.

I purchased a rug and shortly there after tried to cancel the order as it had not shipped. Was informed that in fact it was shipped even though the email I received stated otherwise. Requested a return of the item at that time on Monday. Tuesday I received an email stating that it would cost $25.00 to ship back the rug I had not received yet. The rug showed up on Thursday. I now have to ship it back and pay $25.00. Sketchy business from the get go! Buyer beware

We received our furniture 7 MONTHS late. We ordered in December 2020 and were told 7 weeks. The furniture was received in September 2021. They shorted us two chairs that the delivery people as well as several customer service reps agree we clearly ordered yet the manufacturer refuses to give them to us so our money has been stolen by them in an attempt to try to get us to order more. They are a mess. Don't bother.

I ordered an in-stock table with "quick ship" in the title from luxedecor. I was charged immediately for the purchase even though it took about 6 weeks to ship and another week until I received the table - about 7 weeks in total. I tried to contact customer service multiple times to check the status of the order and no one ever responded. Once I received the table, the shipment and packaging looked OK so I signed for it. On assembly, I noticed some damage that must have come from the factory. I again contacted customer service who never responded and it's been 3+ weeks. It would seem luxedecor customer service is non-existent.

Absolutely horrendous experience and the worst customer service on planet Earth. I ordered a kitchen island in July which did not deliver until October. The marble arrived cracked and was told that I would receive a replacement soon. A week passes and no information whatsoever regarding my replacement. I email and am told that my replacement will arrive at the end of November (2 months later). I contact them again regarding the status of the replacement item and am then told that it will not ship until end of December. I will then have been waiting half a year for this item. Absolutely unbelievable. How this kind of service is considered acceptable by their management team is beyond me. I will never order anything from this company again.

I have placed 2 orders from this company. The first order was 2 months late. However the furniture was just fine. The second order has been delayed 3 months now, and still no order & no one will contact me. The website just shows "we've hit a glitch" everytime I try to get information about the order. I have sent multiple emails, and now they've emailed saying that the delivery company delivered it to the wrong address and the person has been out of town for a month (sounds like a lie). The order was paid in full at the time of ordering, but we have no product and no one to talk to about it. I would strongly suggest staying away from this company. I wish I could say something nice, but sadly, my experience has not been a good one.

I have bought a bed and since that we did not close on the house, we had to cancel delivery. We called the shipper not to deliver, so it never got to us. Aside from over $400.00 for shipping back which is very high, 20% restocking fee which do not say any on the item we have gotten. We wanted to buy something else which they ask to buy higher price of what we originally paid for. Truly bad customer service and bad policy. Shame on you, will never ever buy again from that company. Basically they took over 50% of the purchase price which they return to the manufacture anyways. Kept the 20% restocking fee for themself doing noting,

Ordered an umbrella and they took over 5 weeks to ship it. Tried to contact them after two weeks to get an eta and received no communication. Then finally once it showed up 6 weeks later they sent the wrong product. Tried to call them Monday and no answer and sent them an email through their online portal (which says they will respond in 24 hours). Still no response and it is Friday. Tried to call them again but no one available. Just sent them another email through their online portal.
With the way things have gone I would steer clear of this company and buy your products elsewhere.

I was fooled by the number of good reviews. Don't make the same mistake I did. They were very quick to take your money, but after that you can't get them to respond to your inquiries. They outright lied about the delivery timeline and when confronted flipped me off to the delivery company who could careless about what the company promised. It's been well over a month and I still don't have my furniture. Terrible customer service -- I can only hope the delivery is not damaged.

LuxeDecor requires full payment for items requiring shipping and when they can't deliver within their promised interval, you are unable to cancel without large penalties. Customer service will tell you they are "just the middle man" when it comes to shipping. They pass you on to a 3rd party delivery company that waits for enough orders to ship to your area! They DO NOT ship within 1-6days as indicated on your receipt and the 2-3 week interval after shipping is not "up to them". You can find better companies... Star Furniture is one. I have escalated, begged for help, everything to have my order delivered before an event at home... LuxeDecor let me down AND they won't let me cancel!

Buyer beware!

I received a damaged box and chose to return the item. "Free 30 day returns" was plastered all over the website. I was charged $165. In shipping costs to return this light fixture. I will never purchase from this website again.

There is no way the reviews on here are not paid for! This company claims to have a "trade account" you will find with a simple Google search it is a complete scam! They solicit items that are marked "in stock" they then allege the items are canceled, cancel your order and then re-solicit you promising discounts; no discount and hundreds of dollars more than numerous vendors! Total Scam!

We had a terrible experience with LuxeDecor. Ordered an entire bedroom set as "White Glove" with assembly included but the delivery person told us he was contracted to spend no more than 15 minutes, and would do only what could be done in 15 minutes. He couldn't guarantee that he could even open all the boxes in that 15 minutes, let alone assemble the furniture.
We would not recommend this company to anyone.

Broken and defect Product Order #: *******

I ordered the A.R.T. Furniture Morrissey Bezel Two-Drawer Nightstand from Luxe Decor, the item is beautiful but unfortunately arrived in Broken and Defect condition.

I contacted the live chat service, after providing them with the photo of the damaged product, they said that the relevant Team will contact me via email.

Couple days after the live chat, we received an email that requesting us to explain the detail of the damage and to send photo/video regardless I have send it via live chat.

After several email exchange, it was not clear on how long they will resolve the issue. They could not give the estimate time frame and responded -quote -"I do understand and I am really sorry for the inconvenience, but as you might now we do not manufacture the products on our own so a lot of things are not depended on us"

It was not expected from a distributor or shop at LuxeDecor calibre, they should have a fast and strong customer service backed up with clear commercial terms with their manufacturer so the can response promptly to customer claim.

I DO NOT recommend to but from LuxeDecor