LuxeDecor

Ordered a complete Office Furniture Set 2 1/2 months ago. When I ordered, all pieces were noted as "In Stock, Ships in 1-7 days". Over the ensuing 2 months, I called at least 5 times (be ready to wait at least 30 minutes to talk to someone) to check on the status, and each time was given excuses and assurances. Last week, the delivery arrived completely unannounced, but I was happy nonetheless... until I discovered damages to most of the boxes, some of which had clearly damaged the furniture! To make matters worse, the driver told me that he would unload from the truck, but no more, and I had place my order with delivery as "Inside Home Entrance". I refused the delivery, and now I'm receiving emails from LuxeDecor that I refused delivery because I wanted "White Glove Service". In other words, they are trying to build a case to charge fees against me. All I want is what I ordered - new, undamaged furniture, delivered inside my home entrance.

Steer clear of this company! This has been the absolute worst experience I've ever had with an online retailer!

I placed an order that was supposed to ship in 3-6 weeks and they took my money but never shipped it. It's been over 8 weeks now and they constantly say it will ship next week but they are scammers.

I know times are tough, but I think that's even more reason to take care of the customers you have. When I ordered my dresser the web page said 3 left, it would ship in 2-3 business days. As soon as I clicked the submit button, I was notified that it was back ordered and wouldn't ship for 4-6 weeks. Finally, 2 months later it's delivery day. Unfortunately one of the front legs was broken in a way that could not be effectively repaired by me. I refused shipment. I immediately called customer service, but they were closed. I called 4 days later to be told they had to wait for the vendor to let them know the shipment had been returned. I heard nothing from them. I chatted with a rep on 16 days later. They sent me a claims form, which I completed and returned immediately and was told that they would contact me in 1-2 business days. I again called them 3 days later to be told by the agent that she promised to look into the status and would email me back by end of day or the next day at the latest. Two days later to be told they were still waiting to hear back from the vendor and there was nothing they could do until then. Two minutes after the call I received an email confirming that a new claim order had been confirmed and shipment is 7-9 weeks out. I donated my old dresser the day before the new one was to be delivered. I have piles of clothes and received no real answer as to what was happening with my order for 26 days. Unfortunately, I still love the dresser. If I had been able to find another dresser I wanted, I would cancel this order and go with another company. Buyer beware.

Stay Away! It's not worth it. I bought a table from them, with white glove delivery which included them bringing it into my house. The delivery person refused to bring in the table, which was too heavy for me and I could not just leave it outside so I had to refuse the delivery. Well getting in touch with LuxeDecor and getting any kind of response has been the worst experience I have ever had. They are impossible to get ahold of any way other than via phone, I've send numerous emails and inquiries on their website into a black hole and never gotten any response. When I do get them on the phone, they are rude and don't even let you know when they are about to put you on hold. I have asked to speak to a manager numerous times and been hung up on, basically they have refused to let me speak to a manager. Even the manager I spoke to was rude and did not give me any resolution. They just keep telling me to wait, it has been two months now since I should have gotten my order. This is basically a scam company, it isn't worth the headache doing business with them.

I placed an order with Luxe Decor on 10/30. After the initial confirmation of the order, I heard nothing from them. I finally contacted them the day after the order was supposed to ship, and was told they'd get back to me within 24 hours with an order update. I was not contacted.

The item arrived the next day, and it was the wrong color. The item I ordered was gray, the item I received was aqua (as clearly marked on the item packaging). I contacted the company and told them I needed to return the item. I was told they'd email me a form to fill out--and told me to attach pictures and send back to them. The form stipulated that it could take 7-10 business days to resolve the issue--and then I assume after that there will be more things for me to do in order to deal with THEIR error.

Just save yourself some time and headaches. Just avoid them. I wish I'd read the reviews on this website. I would have certainly never wasted my time and tied up my money with a second-rate company like Luxe Decor.

My order is not only massively delayed, but the company is pointing fingers at the shipper and the manufacturer AND has stopped responding to me. I ordered a coffee table on June 16, and got an order confirmation that it "Ships within 1 to 7 Business Days." I got a confirmation that it had shipped on August 13th. I reached out to Customer Service on August 31st and asked where it is, and got this note back: "I have reached out to both the manufacturer and Metropolitan for an explanation. I will update you as soon as I have more information." No follow-up has yet been received. I replied to that e-mail asking for that update; called customer service; started "chatting" with customer service only to have the "chat" admit that it was an automated bot and I'd have to call back another time; and today have sent a fresh customer service request asking where this table is... we're going on 3 months. No table AND no information. If you read Better Business Reviews, they are all like this; no need to rely on just my sad tale.

DO NOT DO BUSINESS WITH LUXEDECOR. If this Company is not a scam operation, it has run into some major, major problems since the pandemic hit and they will take your money, not fulfill your order and not return your phone calls. Trust Me! Go read the complaints filed against them on the BBB's site -they all tell the same story. People waiting months for furniture they paid for and were told would arrive in 1-2 weeks; people calling the company and being put on hold for 8 hours or more; customers being told someone would call them back but never hearing another word. If you're lucky enough to get "Kay" on the phone, she'll hang up on you. If you have paid money to LuxeDecor and have not received your items or have received faulty items, file a complaint with the BBB immediately. Alternatively, file a complaint with your local small claims court (they are doing business only online and therefore they have subjected themselves to personal jurisdiction in every state in this country). Finally, call your credit card company and report your charges as fraudulent. They are being reported to the Attorney General so hopefully this will stop soon. Good luck!

I am an interior designer who ordered a bed for my client. On August 4, I paid $2098. 00 plus shipping and taxes, and was told the item was in stock and would be delivered between 2 to 3 weeks with an "inside home delivery", however we specified it to be delivered to a Professional receiver between Monday and Thursday's before 5:00pm. Both my client and I were advised that the bed was due to ship on 8/24/22. By the 2nd week in September we started calling LuxeDecor to find out where the bed was. After following up for days, on 9/6/22 we were told buy customer service that the bed had been delivered and signed for by Benjiman Marriman. There is no Benjiman Marriman at our receiver's address. Come to find out 10 days later that it was delivered to the wrong address in another city! Dailey we tried to follow up with no communication from LuxeDecor except for our calls to them with no answers. Finally my client learned that the delivery had been handed off to 4 different freight companies and that the last one told her that they would not deliver to her because her location was too far out of their way!
That very afternoon about 6pm a huge truck rolled up to her driveway to deliver the bed! She told them to please unpack it and bring it in and set it up to which they refused. It was DROPPED on the street at the end of the driveway. Boxes torn and tattered, the driver just left! It took her husband and a neighbor to move the boxes to the garage where they found the bed was damaged beyond repair.
I have sent 2 emails to which I have had no reply, and finally called customer service this week to find out that they had received my emails but that it had gone to their claims department. To date we have had no communication regarding this debacle. This all falls in my lap as the designer who found this bed, and sold it to my client! Outrageous!

Purchased a $3k Heckman desk from Luxe site on 5/26. Site said item was 'in stock' and shipped within 1-2 days. That's why I bought it from them rather than the many other sites taht sold the exact same thing. NO COMMUNICATION until I readed out to them on 6/7. The item alledgedly shipped from manufacturer's location on 6/9. Told will be there in 'one to two weeks' and that link in shipping notification will. Give me status. Lie. All the link does is say that the item is shipped. No track and trace, no ETA. Followed up on 6/24 via chat. Got passed from three agents before anyone would answer. Told they had to contact the manufacturer to find out what's going on and would get back to me. For a $4k furniture purchase, I should not have to be the one following up. I should be able to call and NOT wait 28 minutes to talk to someone. Luxe SHOULD NOT have charged my credit card for the merchandise until I got it and approved it. WILL NEVER USE THIS SITE AGAIN. HORRIBLE EXPERIENCE.

Bought table fireplaces in November and they took my money...2 months later, still waiting snd NO RESPONSE when inquired. DONT BUY FROM THIS COMPANY.

I ordered a pretty pricey bed 4 weeks ago and have received "nothing". I have been calling and calling and they always give the same cookie cutter answer that they will reach out to the shipping company and send me a message via email. Today I received a message asking me to review my delivery experience of the item I ordered since it had "been delivered to me". I called the customer service department and they really have no viable explanation for that email... and when I start pressing the issue that this was getting to be too much I was scolded like a five year old was reprimanded that I was "told" it would take 4 weeks for it to be delivered. Well I have not been contacted by ANY delivery company, 4 weeks was up today... and I received an email from Lux Decor stating that my bed "was delivered today"... and on top of that Mr. "spin doctor" on the other hand told me my order was on "back order" when I ordered it! Which is ludicrous because I just moved into my new home on the 8th of November... the bed was the "first" thing I ordered and I've been sleeping on a blow-up mattress ever since. Every other thing I've ordered from various other companies has all been received in a timely fashion "except this order". What really stinks is the way the customer service voice changed into a completely different tone once I started pressing for answers and/or some type of compensation for the screwup. I will never purchase from these people again. They are NOT a furniture manufacturing company. Rather, they are some kind of on-line Furnitire catalog company placing orders to "I can only imagine who" on the other end and rowing the furniture here on a slow boat from China. When I asked to speak to someone else in customer service they were closed and I was reminded again that I was "told" it would be 4 weeks... when I asked about just cancelling the order I was told it had already shipped and I'd be charged a fee... YET nobody can tell me WHERE the bed is. Cause it NEVER shipped to ME! Be warned people...