LuxeDecor

I ordered a lamp from them, and when it came, I though there was a manufacturing defect. I e-mailed about it, and within a day they had checked with the manufacturer and sent me instructions for adjusting the "defect" (it was not really a defect after all but just some shifting that had occurred during shipping). I really appreciated the quick replies and help. Finding good service is tough these days.

This was been the worst experience. I have been trying to get an item fixed that came in broken for 6 months, they are very slow to reply and will only take requests via email! They have made it very difficult and are now making accusations in order for them not to fix the broken product! I'm very disappointed in this company and will not be recommending any products of theirs to my clients!

I have been waiting for a $4,0000 outdoor table since June 2021 (paid for in February 2021). It was delivered in June but delivered badly broken. Waited for a replacement until March 2022. Delivered but not enough workman for white glove set up. So left on truck. Still waiting for delivery over a month later. Very useless phone help. Keep saying they will get back but never do. Passive aggressive on phone while accomplishing nothing. Have asked for my money back. Still waiting.

I am very disappointed in this company...promises on website ready to ship - then nothing ships.

The website showed when I purchased 2 items that both were in stock and that I would receive them with in 3 weeks. This is the only reason I was purchasing them I needed them sooner than later. After over 1 month I received 1 email stating 1 of my item items was on back order til spring on 2023. LOL! The website clearly was false advertising prior to this. I reached out and then they finally got back to me - VIA EMAIL ONLY...that the vendor discontinued the product. So I asked for a refund on the first item. Thinking that the other item would be arriving any time, i have been waiting over 5 weeks now.
NOTHING! Today, I have reached back out to them and told them to either send the 2nd product with in the next week. Or cancel it.

2 out of 2 on 1 order - with no proactive communicating. I will not be purchasing in the future.

2 months and my order has been lost for over a week then damaged during shipping and not delivered. I have called customer service 15 times in the last 2 months but all they tell me is that someone will be calling me to resolve the issue but they NEVER do. Customer service won't help me, they refuse to refund my 2500 and I never received the product.

An item listed as in stock actually had to be made and wasn't picked up for a week once ready. This time frame was not as advertised on the website and confirmed as 7 to 10 days to ship and 7 to 10 to deliver. The delivery company had to reschedule because 1) they misplaced it, 2) when found they realized too late how heavy it was, and 3) the driver arrived early, called the wrong number and then called the correct number after he left the premises. LuxeDecor wants me to pay storage fees of about $200 as I am at my winter home and won't be back for a while. I won't agree to that so they want to ship it back, charge me the shipping fees and keep the white glove delivery fee for something not delivered at all rather than work out something with the terrible delivery company they chose. It looks like other reviewers had similar complaints.

Beware of this company and read the immense amount of BBB complaints before shopping here.
Their 30 day return policy is a scam…even for items that are eligible for return and within the 30 day window, still in the package, they make you waste hours with phone calls and emails only to tell you they will open a case and get back to you. They try to avoid returns at all cost and hope you will give up they make it so hard. They are scammers.
I purchased a lighting fixture, the dimensions are not as advertised on their site, and I wanted to return it within a week of purchase. Should be simple, but I could not get anyone from customer service to process my return nor agree to refund my credit card. They play games. Bad customer service, bad company not honoring their return policy.

Paid for white glove delivery... delivery team clearly did not want to deliver kept saying it would not fit when it would and then saying they could not put it together today. So they took it back now they want to charge me a return fee after I already lost money taking a day off of work for a delivery that did not happen. Save yourself problems and go elsewhere

I ordered 4 sets of 2 chairs. They only shipped 4 chairs despite the order form indicating a quantity of 4 sets of 2 chairs. They will not give me the 4 chairs they have shorted me. I have had to repeatedly ask for updates on the issue - they are not proactive and you have to stay on top of their customer service department to get any responses. Despite that, they still will not send me what I paid for. Note that I placed this order in DECEMBER 2022 with an expected delivery date in April. Nothing was delivered until June. Now, they won't even fulfill my order.

Ordered a rug from Luxdecor, the size is much smaller than what we ordered! It took them 2 weeks to get back to me. They're charging me restocking fee and shipping fee. A total of 250 dollars for a mistake the company made! Don't order from this company!

Easy to order products and pay for them. Not so easy to get delivery. Customer service reps are very nice but getting an accurate delivery date is a moving target. I've been waiting since March for Patio Furniture. I'm hoping we will get it for next summer. I will never use this site again.

If you purchase from them, yoiu better be sure you want the item because they are hard pressed to be fair about refunding your money. I bought an outdoor courch.which cost over 1100. While in transit to my home, I called and canceled. I had to wait a gppd two months for a refund and then they tacked on all these fees. Transit back and forth, and while they claim there was no restocking fee, all I was refunded was about 400.00. In my opinion, while I hate to use this word, it''s highway robbery and they are nothing more than thieves. Be sure you want the item you are purchasing cause they don't take kindly to returns.

I have placed an order worth 10K in the month of May 2023 with the delivery date of Aug 2023. We started following up with Luxdeco on the delivery schedule but there was no response from them and they later said there was some mismanagement with our order and agreed to pay the refund. We have been chasing since Sep 2023 for our refund but nothing credited as of now. We have called them many times with the same response that their accounts team is processing the payment. Very bad customer service. No response from their management. Worst experience with this company. This company is a fraud and cheater. We will be going to the police to file a complaint against them.

Ordered jewellery box for royal customers in kensington. The item was supposed to be returned and we never received our money nor item
Back. This company is very very bad and can't be trusted. Don't buy here! Attached you can find how we returned the item. We also sent the box extra after they said we won't get our money back (we are royalty don't forget) we sent the carton and we're told it hasn't arrived although receipts were there and stated different. This is a very dangerous company. Don't get involved!

We ordered a Small end table ($600), the order site stated items ship in 5 to 10days. After three weeks and several calls finally reached them. Told then to cancel order if not being shipped immediately. They said it was going out right away, with tracking information. When it showed in transit we kept waiting, finally got hold of the shipping company and arranged delivery. They sent a table with the wrong finish. I have spent a month trying to arrange return, numerous email back and forth. Customer service is very nice when you can finally reach them, but the company is very inept. I'm still trying to arrange return but it's like pulling teeth. Buy somewhere else!