Absolutely horrendous experience and the worst customer service on planet Earth. I ordered a kitchen island in July which did not deliver until October. The marble arrived cracked and was told that I would receive a replacement soon. A week passes and no information whatsoever regarding my replacement. I email and am told that my replacement will arrive at the end of November (2 months later). I contact them again regarding the status of the replacement item and am then told that it will not ship until end of December. I will then have been waiting half a year for this item. Absolutely unbelievable. How this kind of service is considered acceptable by their management team is beyond me. I will never order anything from this company again.