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Lulus.com is the style destination for trendsetters worldwide! Fans covet the popular Lulus label, emerging designer mix, and favorite go-to brands!
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Lulu's Reviews Summary
Lulu's has a rating of 3 stars from 551 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lulu's most frequently mention live chat, free shipping and online shopping. Lulu's ranks 85th among Women's Clothing sites.
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We all ordered matching bridesmaids dresses from Lulus in blush. Wedding day comes and I do not match the other bridesmaids. They send me dusty lavendar instead of blush. When I reached out to Lulus they claimed it was likely just a difference in dye lot. We all ordered our dresses within two weeks of each other and every other dress was identical. Additionally, my dress was not slightly off-tone, it was a different color. Their first offer to make it right was a 15% discount - their customer service regarding this has been a complete slap in my face.
Love Lulu's! Great quality. Chat assistance. Size charts. Good photos. Measurement references. Love Lulu's!
Always top notch customer service! Love the clothing every time I purchase!
Good quality and representation
Beautiful dress. Fits true to size. The material is really nice and flattering. Very happy with the price for the quality of dress
Shipping was easy and fast. Dress is beautiful just a little low if your on the bustier side. I still love it but had to be careful the girls didn't fall out.
I purchased a Royal Rank Gold and Pearl Choker Necklace and within a few weeks of normal wear, the gold color on the chain had completely faded.
Hi Kasia,
Thank you for sharing your review with us! We're so sorry that the necklace you received was tarnished after just a few weeks of gentle wear. At Lulus we pride ourselves on quality and service, so this isn't the experience we want any of our customers to have. A member of our team has contacted you directly by both phone and email in hopes that we can find a resolution for this!
We don't want you to have paid for an item which doesn't meet our quality standards, so we have issued you a full refund for the cost of the necklace to your original payment method. If you haven't yet seen that refund post back to your bank account, it should reflect there in a few business days depending on your bank's processing times!
We would love to do something to make this up to you, so we have issued you a store credit which you're welcome to apply to any future order! This credit will never expire and can be redeemed in the secure checkout on our website.
We hope we're able to improve your experience with this order, and in turn your overall view of Lulus. If you have any questions or concerns, please don't hesitate to get in touch with us! Our customer service team can be reached by phone, email, or live chat. We're in the office from 5 AM - 9 PM PST daily, and would be happy to help!
Enjoy the rest of your day! XOXO
I love shopping at Lulus, it is my go to store. Great quality clothing, great deals, and easy to return if needed! I always recommend Lulus to friends!
I have been very happy with my dress purchases from Lulu's. I like that I can ask them to alert me when an item I wanted is back in stock. The dresses are priced fairly and are made well. I returned one item and was given a prompt refund. The only complaint I have is that the dresses are so very long. They seem to be made for extremely tall women.
I bought two size small maxi summer dresses and they are both exactly same as the picture. They both needed minor alterations and the fabric is thin.
I'm happy with my purchase.
Amazing quality of clothing and unique styles equivalent to specialty dress shops at a fraction of the cost. Just when I think I've seen all the things I can't live without a whole new group of favorites appear. I'm totally addicted to Lulus!
Shopping experience is always fun. Return policy is so easy. Customer service always responds and exceeds expectations. Keep it up Lulus
I love the style options & the service. They are who they say they are & they operate accordingly. One of the most professional experiences I've had w/an online clothing company.
I purchased a pair of mules and they were so wide that I probably could have put two feet in one shoe. I am not sure where those things come from but they were cheaply made. So disappointed!
Hi Crystal,
Thank you for sharing your review with us! We're sorry to hear that the shoes you purchased didn't fit as expected. We would be happy to look into this further, however we're not able to locate your order with the information provided by Sitejabber. We reached out to you privately through Sitejabber's messaging system to request information which will allow us to locate your order, and get in touch with you directly so that we can provide a resolution.
Hope to hear from you soon! XOXO
My experience was simple and quick, I received my clothes before the expected time so I was super excited! The website is easy to navigate and you can always catch a good sale. I love the selection and all the variety.
The quality is great, sizing consistent, and I love being able to find dresses that are unique online and not have to worry that they will fall apart. Returns are pretty streamlined and I've always had a good experience with them.
I have been shopping with Lulu's for over two years! I finally found a store that carries clothes that fit me! I am a 4'10", 95 lb. woman. Even though I am 78 yrs. Old, I always find styles that I like. I constantly receive compliments on what I'm wearing! They're Customer Service is outstanding! When you buy $50 worth of merchandise, there is no shipping charge. If you have to return something, there is no return shipping charge and returning an item is so easy, no hassle like other online outlets. Every piece of information about the item you are interested in purchasing is there, the complete description of the item, what the item is made of, if it fits true to size or if there is a little stretch, the size and measurements of the model in the picture wearing the item and the size of the item she is wearing. I would advise other online shopping outlets to take a look at how Lulu's treats their customers, making shopping on their website very user-friendly. They take suggestions when given and implement them if needed. I thoroughly enjoy shopping with Lulu's and they are my #1 choice for all my clothing needs. Thank you, Lulu's for making my life much easier and more interesting by making current and stylish looking clothing. I may be an elderly woman, but I am not going to look "frumpy" and thanks to Lulu's, I don't have to!
I got a dress that had a snag when it shipped to me but I didn't find the snag until the day of the event and had to wear the dress. I made sure to be extra carful in it. I let them know the situation and they sent me a replacement right away and they were so nice and helpful about it.
I am always happy with Lulu's! I don't think I can say that about anywhere else I've ordered from!
the dress arrived as expected in the mail and the quality was perfect. I bought it for my graduation. Fits true to size.
The website was easy to use. It displayed deals very well & also reviews well so I could decide. Shopping online can be difficult because of all the different body types out there. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sarah,
Thank you for taking the time to share your review with us. We are so sorry that you received the incorrect color dress, and we sincerely apologize that you didn't receive the assistance you needed when you contacted our customer service team. We see that since the time of your review, you have been in touch with one of our customer service supervisors. We hope that through this communication with a supervisor, we have been able to provide further assistance and a more appropriate resolution for your concern.
We pride ourselves on quality and service, so we don't want a customer to receive an incorrect item. As your order was placed in October of 2018 and the color difference wasn't discovered until the day of your event, we realize that our options to find a solution for this inventory mistake were limited. We have issued you a full refund for the cost of the dress to your original payment method. This refund has been processed within our system, and you should see reflected back within a few business days depending on your bank's policies.
We have reviewed your order and contact with customer service and agree that there was room for improvement on our part. We apologize again, as this isn't the standard to which we hold ourselves as a team. The 15% coupon initially provided to you was sent as a gesture of our apology while we requested further information, rather than with the intent to resolve your concern. When communicating with us directly you provided additional feedback about the subsequent exchanges you had with our customer service team. We take our customers' comments to heart, and want to improve our processes and service wherever possible. We assure you that your feedback, provided both by email and through your review, will be shared with our departments for further review. We understand your disappointment in the service you received, and we hope that in our subsequent communications we have been able to better address your concerns.
We would love to do something to make this up to you beyond the full refund we issued, so we have sent you a total of $50 in store credit and a coupon which you're welcome to combine with this credit! We're eager to regain your trust in Lulus as a company, and we hope you'll give us the opportunity to make this up to you if you place another order. If you do have any questions, please don't hesitate to respond to our recent email or give us a call at 866-918-5858. We're in the office daily and we would be happy to help however we can!
Enjoy the rest of your day! XOXO