LTD Commodities

I sent back a return on January 28th and still have not received my money back into my account on Feb 19th. I cant believe I have had this hard of a time with my return. I will never order from this company ever again and I will make sure i warn everyone I know. Had i known they had this bad of a rating I would have never ordered from them in the first place.

I placed in order for window valances over a week ago. I decided to get online to track the order and found out my order was canceled the same day it was placed. I went to my bank and found out I was deducted but never credited back the purchase price. I than called costumer service. The lady kept apologizing and telling me I should have received a card in the mail letting me know they were sold out. I never recieved anything. When asked about my bank account that that charge "should have been dropped", it was not. I kept asking how come I was not notified or my money returned. I kept getting the answer "Sorry for your frustration. You should have received a card in the mail that explains it all". We went around in circles before I finally said thanks for your time. I am still waiting on a refund and card.

I know that everything is going up in price. But WOW they have really increased there prices. What a bummer. I liked this store.

I have been ordering from this Company since the mid 90's when it was ABC. I have NEVER ever had a problem with ordering from them. I've moved with them from Arizona, Nevada, California to Washington then back to Arizona now in Houston, TX. Never and to this day, and almost here in Houston 12 years on 2/21 and still no complaints. Every item ordered, christmas orders always on time. So to hear it has a 2% rating is Shocking. To me it will always be a 5 Star Shopping Store. I Love the Catalogs when they arrive in my mail. I'm old school, love my Catalogs and will Always be my 5Star Store. Thank You LTD
Respectfully,
Ermalinda Hernandez Torres
******* Antoine Dr #1608
Houston *******

Ordered a few items, after a week one item was canceled, other items were never sent, received money back after two weeks for all of it, don't bother with this site.

I try to be careful with reviews as someone who is part of our family business. I know it can be brutal out there, especially right now. But I was really not pleased with our order. We loved 2 barstools we ordered last year (even though I had to switch out the tiny screws with larger ones so the top wouldn't pop off.) This year we bought 2 more to go with the set:
1) The legs wobble so my dad will have to fix it if we're keeping them.
2) The wooden seats were stained a different color than our other two and have a matte finish instead of high gloss. The new color and finish wouldn't bother me if the other two matched!
3) There's a pretty big chip in one area and I'm afraid someone will get a sliver but if we take it off there will be a huge chunk missing.
I know, I know, first world problems. But these guys were $90 each. ‍ I wish LTD had a place I could email pictures to so they would be more likely to give us a discount or something. Maybe it's temporarily taken down just during the pandemic.
Grr! I wanted to leave a good review but these flaws are giving us too much of a hassle. $90 x 2, dude. Someone should be overseeing the manufacturing process or something.

They change product price within 1 day or purchase won't give price adjustment or cancel order ridiculous

I would never purchase anything from this company again. I purchased a small couch table and they charged my credit card for the purchase twice. Im glad I check my credit card transactions regulary.

I ordered a bathroom decor set July 14th. It shipped July 16th. It was delivered today July 21st) but there was a mix up as far as delivery goes. I called LTD Commodities customer service and got through right away. The rep was very friendly and apologized numerous times for the inconvenience. He said I needed to call FedEx because the package was shown as "delivered." That part was a little annoying but if there's nothing they can do, there's nothing they can do. Not their fault I've read reviews saying that after placing an order that multiple people were signed up for the monthly perks subscription and I wanted to make sure that I wasn't "signed up." The rep verified that I was not and they had been getting a large number of calls regarding this for some reason. He then told me to call them back if FedEx wasn't able to assist me and they would issue a replacement order. Turns out, Fed Ex didn't bring the package to my apartment (even though it is clearly labeled on the box/shipping label) but rather left it in the general public near the mailboxes (not LTD commodities fault). The package was wrapped well and all breakables were in bubble wrap and individuals boxes. Nothing was broken. I'm a very satisfied customer and will definitely be ordering from them again!

Had to return (2) items shipped to me in (1) box. Called to return/refund due product not fitting properly. After 40 min. And repeated questions/answers was emailed incorrect airbill. Called next day demanded to speak to a Manager. After approx. 20 min on hold wait, was told would be taken care of. Was sent email with (2) airbills; one being for one item only to return, and one being for two items. Used same box as items were shipped to me in, used correct airbill showing 2 items, followed all instructions to the letter. This week received email showing confirmation of only ONE item returned for refund. Called this morning to speak to a Manager. Rep insistant on helping me. After lengthy conversation of explanations said airbill is showing "In Transit"? Upon questioning now she wants me to contact USPS! Seemed to make no difference to her that I purchased 2 items, returned 2 items with airbill showing 2 items! Due to this scam and still waiting to see what/when I'm refunded, I will never purchse again from this company.