Ali E.

I ordered a small cart for $39.99 at midnight EST. After realizing I had incorrectly measured my pantry closet, where I was to keep the cart, I emailed LTD Commodities to CANCEL the order, since the product had not yet left the warehouse. They emailed back to say they had no way to contact the warehouse to cancel the order. I called the next day to plead my case received the same reply about the warehouse. I asked if the warehouse is in China, bc how could they not just email the warehouse and cancel the order. Same robotic reply and she added the warehouse is in Illinois.

Read the fine print! They say they happily take returns using a pre-paid label; HOWEVER, you, the consumer, get docked the $7.99 return, from the price you paid.

In the age of environmental concerns, why ship a product that you know is gong to get returned? Why waste energy, fuels in shipping? And why can't anyone contact the warehouse to cancel the order. Are we missing something?