LGReviews 430

This has been a terrible freaking service. I purchased a vacuum. It only lasted a month and I had to sit it in for repair the box that they sent me was too small. So finally feb 20th they send the right box size and I send in my receipt of purchase and paper work for the repair, On march 18 I received my vacuum back but only had the self empty/charging stand and the stick. So here we are after 20 calls, 15 chats, and 3 weeks of text says they can't do anything about it bc the proof of purchase is invalid. I will never by an LG product again..

I got an LG tv less than a year and a half ago and now a vertical line suddenly shows up on the screen in certain blue hues. I called LG and they had me do a screen test and text them a bunch of pictures and immediately agreed that the entire panel needed replacing BUT that I'd have to pay the repair with a local company off their list…. The companies I was given either didn't answer, had a disconnected phone, have terrible online reviews, had an attitude issue. Finally I got one to give me a price, almost $400 without tax. I begged LG to cover the labor cost because I didn't do anything do damage the TV and all they could tell me is that their 5 year warranty only covers parts, but within the 1st year they would've covered labor too. Despite it being a defective product. So I'm expected to pay $400 plus tax out of the blue, terrible service and limited sympathy. They weren't kind about it either.

Purchased Signature Suite of appliances for new kitchen less than 6 months ago. Now on a first name basis with repairman. Twice for fridge and once for dishwasher. Last night could not turn off the "convection" mode on oven. Tried as advised in owners manual and ended up on the phone with "customer service". Call taker had heavy accent making clear communications almost impossible. After a short few minutes she said she would transfer me to "Signature representative". Five long minutes later i got a recorded message saying "due to the corona virus our customer service centers are understaffed. We will not be able to assist you at this time".

An absolute nightmare dealing with LG service centre they close cases forcing you to start again then days and days of continuous calling and finally getting someone from the technical support team they argue that there is nothing wrong with the machine. So I had to read sections from the manual to the tec support person and he still didn't understand the issue and still kept saying there is nothing wrong. So I kept reading the same section and he'd agree that the manual was right but still nothing wrong with my machine. So I kept asking if the machine doesn't do what the manual says it should do doesn't that mean the machine isn't working properly? And he couldn't understand. They are even trying to get me to pay for repairs on a machine that's less than a year old and still has 4 years warranty on it. I will never buy anything LG again and recommend people avoid this company purely because of the terrible quality of the products and the absolute disgusting service of the service center. We shouldn't have to go through this and we shouldn't have to go thru the degree or length of terrible service just to get something under warranty fixed. Avoid Avoid Avoid at all costs!

I bought a fridge. 2 years later. Supposedly the freezer fan died. It is a fan. It's only purpose is to spin.

No ice, or frost. But, "somehow" its dead.

Buy a fan to cool your house? Lasts forever...

So, how does a fan. Die. 2 years later. With no hinderance? Tell me...

LG has a class action lawsuit about this.

Why? Fridges before did not have computers that can time when, "parts break down".

Tv Broke after 3 months, called to get it repaired, radio static for 2 weeks, called back, there's nothing they can do, so now it's going to a refund, get the invoice for a refund amount, the refund amount is wrong, they're stealing money from customers. Call customer service more, no response, get disconnected, and everyone is completely unhelpful/unknowledgeable

My brand new LG dryer left my clothes damp. Best Buy and local appliance repair would not come as would void warranty. After wasting hours with their on-live AI chat bot agent, I finally got through via telephone. They had me repeat an ineffective, time consuming internal-electronic test many times, which resulted in no error messages they could identify. They then had me reset the machine, "clean" the sensor, and alter my dryer loads, all of which did not change the results of my damp clothes. Each agent told me "this would be the last troubleshooting maneuver" I would need to do before they would approve of sending a repair person. All 3 of the agents I spoke with lied, because when I called back, they still refused to send a repair person. I've been satisfied with my OLED TV from LG for years, but never needed to contact their customer support before. I will never buy another LG product.My brand new LG dryer left my clothes damp. Best Buy and local appliance repair would not come as would void warranty. After wasting hours with their on-live AI chat bot agent, I finally got through via telephone. They had me repeat an ineffective, time consuming internal-electronic test many times, which resulted in no error messages they could identify. They then had me reset the machine, "clean" the sensor, and alter my dryer loads, all of which did not change the results of my damp clothes. Each agent told me "this would be the last troubleshooting maneuver" I would need to do before they would approve of sending a repair person. All 3 of the agents I spoke with lied, because when I called back, they still refused to send a repair person. It appears they are trained to give their customers a "run-around" to avoid honoring the 1 year warranty of new products.

I've been satisfied with my OLED TV from LG for years, but never needed to contact their customer support before. After this experience, I will never buy another LG product again.

Needed a replacement remote control for my LG Smart TV. Curry's didn't want to know as the TV was out of guarantee. Got in touch with LG uk and found that they were in stock. Went to order one and they completely refused to send it to me as I live in Northern Ireland. They are happy to sell their products in Northern Ireland through Curry's, Harvey Norman, Euronics, Argos and independent retailers. If you live in Northern Ireland do not buy LG products!
Also, have a look at their Trustpilot ratings. They don't give a toss.

I have never encountered customer service as terrible as this! I've been misled, abruptly disconnected, and transferred to incorrect departments multiple times. I've opened cases without any follow-up, escalated issues to "corporate," and still received no response. This entire ordeal began with a refrigerator repair and a flat rate purchase agreement. After 5 or 6 repair visits with incorrect information, I was eventually informed that the unit was beyond repair—only after I expressed my frustration. After the third repair, I was assured that the refrigerator was functioning properly, so I bought groceries. However, after returning from vacation (which coincided with the Thanksgiving holiday), I discovered that all the food had spoiled! The call center representatives are completely incompetent and seem to have no understanding of their departments, simply reading from a script without addressing the actual issues. I have ALL products in my home and have began the process of removing them. I will never purchase another LG product and will go out of my way too make sure everyone I know does the same.

We ordered 3 kitchen appliances from LG (fridge, range and dishwasher). On the day of delivery, the team informed me that they had all 3 units but only 1 of the 3 installation kits. Someone was supposed to come back with the missing kits and finish the installation 2 days later, but they called us at 6:30pm the day of the appointment to say that they don't have the kits and wouldn't be coming. We then got another appointment scheduled a few days later that was then canceled and moved to Christmas Eve. We then moved it to a day that worked and the team called and AGAIN they do not have the kits. We called LG, as they apparently haven't shipped them to the delivery company, and they said that we would have an update on when they would be available with in the next 48-72 hours. We are currently 10 days past the original, scheduled delivery and installation day with NO idea when these units will be installed. We do not have a functioning kitchen and LG doesn't seem to be bothered that we paid them for a service that has not be completed and the timing of completion hasn't been clearly communicated. Buyer beware.

Ordered a washer dryer combo they said it would be delivered a certain day that day came and I heard from noon one. So I called they said eco had not received them yet so I waited until Monday I called they still hadn't received it. I finally got a text message that they received and wanted to set up a date and time. So I go in to choose and the earliest they had was 2 weeks away. Lg would rather cancel a 2,000 dollar order than fix the problem so I guess they are making too much money and don't need my business.

LG products cheap & service terrible. I have 3 appliances 2.5 years old. Dishwasher 10 yr warranty the Refrigerator 3 year & microwave 1. Since no servicemen come this far out they won't cover anything. Never buy LG! On chat for 4 hours this morning and kept cutting me off. Tried to get them send parts & we'd replace. No, I have to pay a servicemen but can't get a servicemen to come out here. Never again.

I bought an LG dishwasher. The wheels on the top rack were broke. They are held on by hard plastic but somehow two of them were broke. I contacted Home Depot which is where I bought it and they contacted LG. LG agreed to send a new top rack to replace the original. The new rack arrived but there were no wheels attached to it. Went to the store and spoke to a manager who sent an email to their CS and said they would contact me on Monday but that never happened. I texteded Home Depot on Tuesday. They received word from LG that t wheels would be sent to me so I can attach them. Here is what also makes me angry. I should not have to attach the wheels myself since the dishwasher is BRAND NEW, I haven't even used it. The manager at Home Depot should take the initiative and follow thru to make sure I was called and issue resolved. The thrill of having a brand new appliance has been lost. I will not use Home Depot again nor will I ever use LG products. I long for the mom-and-pop appliance stores of yesteryear.

I am extremely disappointed with LG products. I spent 4000 euros on a TV, and after just a few hours of use, dead pixels appeared. The representatives told me I could just throw it away. After doing some online research, I noticed that LG doesn't have a review section, probably because there are so many dissatisfied customers. I sent emails both to the representatives and to the headquarters, but I haven't received any response. From the information I found online, the same problem appears for many other customers who bought LG TVs. The conclusion is clear: LG is a scam. I used to have a very good opinion about Korean companies, but it seems I was terribly wrong.

LG does have the ability to handle all their issues. I have joined the class action and sadly my fridge will end up in the dump with all it's other LG fridges.

We bought TV along with 2 years more warranty. As soon as warranty expires TV stop responding and continually goes off and on. No body is responsible. Bad business. Bad service. Also we bought washer and dryer and both are garbage.
I don't recommend LG products

I purchased an LG kitchen suite just over six years ago. I had to replace the microwave 2 years ago, had a problem with the door switch on the dishwasher, had to replace a heating element on the oven and now the compressor on the refrigerator failed. I paid them for a service for a repair and they can't get a service tech here in southwest Florida to repair it. They don't have any service people here to repair. I'm sorry I ever purchased LG appliances as they have a class action law suit against them for the compressor. Customer service is horrible. They keep you on hold forever and never come up with a viable solution.

I regret to share my dissatisfaction with the service provided by LG. Despite my attempts to seek assistance via emails and calls for a gas leak issue in my LG AC unit, I have not received a response from any level within the organization. Due to this poor service, I cannot recommend LG products. Complaint number: RNP*******648.

Had my LG flat screen for 5 years! Great pixels and all. I also have to mention I am a clean freak. I'm always dusting my appliances with a feather duster. Anyway, it so happens that my WiFi will not connect with my tv and the hdmi inputs won't work! Tv is useless now. I went to a lg forum and it so happens that a lot of people are having the same issues! I will never again by an LG!