LensablReviews 1,589

I spent over 2 months with Lensabl trying to get set of prescription lenses made for a pair of sunglass frames I provided. After 2 attempts, they still could not get it right. I then contacted the local eyeglass shop that had previously made a set of prescription sunglass lenses for me in order to obtain all of the specs, and provided these to Lensabl to duplicate. Lensabl said they would need to remake the lenses again - a third time - at an additional cost of over $300, putting my total expenditure with them at almost $650. For this cost I could have had my local eyeglass shop make the lenses correctly the first time, saved money and it would not have taken 2 months of hassle. I contacted the owner of Lensabl directly and suggested they refund half of the $300 I had already paid, and I would eat the rest and chalk it up to a bad decision on my part. NO GO, he says. And offers to refund me $100 of the $317 I paid for a set of unusable glasses. So, I'm out $217 and no sunglasses.

Avoid these guys at all cost. A local eyeglass shop will give you personal attention and make sure your glasses work the first time, and for less money. Lensabl is a rip-off company.

I bought the ultra thin lenses with the coating that was supposed to prevent glare and reflections. When I received my glasses, the lenses were thin, but because I had anti-reflective / anti-glare coating in the past I could see right away after putting the glasses on that the coating was either not there or highly inadequate. I contacted their "support," and was told the coating was there. They asked me to send a picture, which I did (the picture showed how you could not even see my eyes because of the glare/reflection). They wrote back to tell me that is how they are supposed to look because the glare is being reflected away! That is, of course, absolute nonsense. I wrote back and got yet another person who said there was nothing wrong with the lenses, and there would be no refund of any amount, but I could send them back to have them looked at (why do that if there isn't going to be a refund? And what do I use in the meantime?). If you say "white," Lensabl support will say "black." It was a frustrating, awful experience, and I have glasses that my eyes cannot even be seen through the lenses the reflection is so bad. I would have been better off going to my regular optician and just paying the extra $100 to get quality lenses and coating that enables my eyes to be seen. What an expensive lesson! Spend a little more, and get glasses done right! Quality coatings and lenses make a HUGE difference. There is no number to call, so you have to email them and then wait (and wait) for a response.

I have five pairs of eyeglasses (including two sunglasses) with the same prescription, including the one I just received from Lensabl, and this is the best. I don't know what it is but I am more comfortable and I can see better with these sunglasses - from the moment I put it on. Maybe it is the quality of the lenses or maybe it is the picture that they ask you to upload to show where your eyes are relative to the glasses - no one asked for this before. It doesn't matter, I am very happy with my sunglasses and I hope this company is around for a long time. Thank you.

I thought this business model was a great idea, especially in light of the monopoly that one company has over eye-wear in the USA. But this was a lousy experience with Lensabl. The glasses were for bifocals, and as soon as I put them on I saw that the bifocal lines were not in line. One lens was mounted so that the bifocal line was quite visibly higher than the other. It was so high that it interfered with my normal, non-reading vision. I called and they sent a postpaid return box - so far so good. But now it has been over 15 days and I have not received the corrected product. Would not recommend.

I received a discount coupon in the mail for Lensabl - a company that was new to me. I had a new prescription and I had ordered one pair of new glasses at my vision center, but I actually needed two pair. I decided to try Lensabl so I sent in my gently used old frames with my new prescription. I received my new glasses in about two weeks and I could not be more pleased. The cost was less than 1/2 of what I had paid at the vision center and it saved me the cost of new frames. I actually think my vision is crisper' in the Lensabl glasses than the ones from my vision center. Thank you Lensabl. Great product!

I had a delicate antique silver fold-up lorgnette that I (nervously) sent in for new lenses - they did a perfect job.

Admittedly, it took two rounds. I had asked for a magnification that was too high - and they took my instructions without alerting me to the fact that the lenses would be too thick for the mechanism to work properly (the frames fold up when you're not using them, and unfold at the touch of a button). I complained - and they sprang into action to correct the situation. They had me send back the frames and figured out what magnification WOULD work, made sure that was okay with me, then completed the job beautifully. I am truly delighted with the result.

The lenses I ordered, marketed as one of their thinnest offerings, are apparently too thin for the frames I provided. No one at the company ever flagged this after receiving my prescription OR my frames. Instead production went on as scheduled and they shipped my glasses back with frames bulging out the front and back, distorting the corners of my vision. The only resolution the company had offered is for me to either repurchase thinner lenses and have them try again (with no refund on the original) or to send them back for polishing for an additional cost. Meanwhile everyone I've spoken to has tried to blame me for "not understanding" what I ordered rather than admitting the company created a situation where they can make money regardless of whether the product is made to any standards.

On top of that, they've deleted my review from their website and deleted my Instagram comments. Companies that censor legitimate customer concerns do not deserve our money.

Edit: not only did they delete my comments, but when I commented again asking what happened to the original, they blocked me.

I ordered some glasses. Sent in the prescription, glasses arrived. COould not see clearly out of them. Put them aside. Waited a day and wore them again. Vision no better. Contacted them, was told by Rudy that I had submitted a contact lens prescription--my error. He sent me a return postage thingie and I sent the incorrect glasses back along with the CORRECT SPECTACLES prescription. In about 1 and 1/2 weeks, the new ones were sent to me and I can see quite well with them. Great customer service. Very pleased with these lenses.