LensablReviews 1,589

I've been wearing progressive lens for years but the last couple of pairs that I purchased at the local eye stores just didn't seem to work right and I wasn't comfortable wearing them. Consequently, I rarely wore them. Instead, I wore my single vision glasses which required me to take them off every time I wanted to see something up close. I took a chance on this online company after purchasing a Groupon. I liked the idea that I could use one of my old frames that I loved but the prescription was no longer strong enough. When my glasses arrived, I was amazed at how much better and comfortable the lens were. My single vision glasses are now back in the drawer. The staff at Lensabl did a great job and I would highly recommend them.

First, I want to start by saying that I wanted to love Lensabl. I'm a huge fan of start-up companies and often prefer them over established brick and mortar stores. As businesses' shift towards eCommerce, consumers must rely on positive reviews to confidently engage with a business. Unfortunately, my experience with Lensabl went from disappointment to total regret. I placed an order for a set of prescription lenses with an anti-reflective coating. Upon receiving and close inspection, I noticed stains between the lenses and the anti-reflective coating. I emailed Lensabl's customer care team to set up a repair and to update my address for the repair to be sent to. When the repair was complete, I received a shipment confirmation to the old address. I immediately contacted Lensabl and requested that they contact UPS and have the package rerouted, but the follow-up reply was days too late. I eventually receive my glasses and notice the right lens had 3 scratches! By this point, I had lost all patience, from defective lenses, untimely communication, and my order being sent to the wrong address. I send my last email to express my disappointment and frustration, and to give them a final opportunity to fix the matter before I request a chargeback with my credit card company. Ultimately, we agreed to have a right side replacement lens sent out for me to install myself. I will never use Lensabl again, nor do I recommend their services. Proceed with extreme caution as it's not worth the time nor hassle!

I was so pleased to finally be able to wear my favorite frames after collecting dust for 3 years, because the major eye glass centers won't put lenses in frames that are not purchased from them. This process was so easy and convenient. As I discover new and unique frames I will be sending them to lensabl for the lenses.

I have a pair of Rimless frames that I LOVE! My local opticians will NOT replace the lenses as they say they could damage the frames. I'm sure they just want you to purchase new for the $650.00. I found Lensabl two years ago and they replaced my lenses no problem!
This year I did the same thing. They didn't tell me they could NOT replace my lenses at all. Some things changed on the web site and I ordered them again. When they came back it seemed like the anti reflective wasn't on my lenses. I tried to like it but did not. I sent them back with the understanding on their part that they would spay a coating and it might affect the transitions. I was fine with that. I just got them back yesterday. They DID obviously make a mistake and gave me two new lenses. It's fantastic! I feel with so many businesses short on help, or new employees it was just an over site and that they would make it right and they DID! I will NOT hesitate to use this company every year especially when I'm saving almost $400. Thank you Lensabl for providing me quality lenses in my favorite frames!