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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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This is my second time around buying from this company and I have to say it's the worse experience I've had with glasses ever. My glasses look like they were slightly sawed on the edges and whoever packaged it actually sent this out. Is there no quality control? I have a picture that proves my glasses did not have this cut. I want a full refund for both glasses and if this company can replace my frames that would be great.
I've pretty much experienced what everyone else is going through. Going on a month with no idea what's going on with my frames lens replacement, giving all these vague excuses and almost impossible to get a response from customer service unless you email them three times. I'm getting scared that my $550 Mr. Leight frames are missing and they're just giving me the run around. What is it with this company?
Met my expectations. Order was as expected. Received box as planned. Notified when received. Notified when shipped. All in about the time advertised.
I'm really happy and impressed with my how my glasses turned out. I held onto my favorite frames but couldn't get them updated locally.
I was worried because I have progressives and I wasn't able to add all of my measurements in online form. I emailed support and they took care of it. My glasses are perfect. No complaints whatsoever.
Experience was excellent. Hate the lenses. The yellow lenses are by no means sunglasses. Description is awful. Very very disappointed in my purchase. Would not recommend
It was good like I expected it to be. Product and delivery is great. Maybe a real time update on your website would make the experience even better.
My glasses are perfect. The Raybans needed new and darker lenses although I loved the frames. Lensabl made them perfect.
Great job... wish it was more affordable, I would do a lot more of my glasses!
Fast turn around time once they finally were delivered to the lab. They pay all postage! I have no complaints at all
I wanted my old frames to have just a blue light lense after I had LASIK done. I've always been a glasses wearer and they felt a part of my image. The lenses that Lensabl installed are a perfect fit and pretty clear/no distortion like plastic lenses. I don't think that the lenses actually do anything about blue light compared to the blue light prescription lenses that I had before, but nice to have my glasses again. The whole process was easy and a great option for prescription, wouldn't do it for nonprescription though.
Terrible customer customer service!
Took a month from order to receipt of finished product. Took 2 weeks from Lensable receiving my frames to shipping completed order, not the 3-6 buisness days advertised.
I initially placed two orders, but cancelled one when Lensable claimed to have shipped a box, but never delivered it to the post office. I exchanged multiple emails and left 3 unanswered telephone messages before canceling that order two weeks after it was placed. I had to dispute the credit card charge with the credit card company to get Lensable to refund my money.
The glasses I did receive are just fine.
Great company... mailed out my new frames with the prepaid shipping label I was provided, 1 week later I received my completed glasses, Perfect! Great savings compared to local optical shops... I highly recommend!
You guys have done a wonderful job. I will use you again but for my contacts order
After a couple of bumps in the road Lensabl corrected their mistake and delivered a great pair of script sunglasses at a good price. I will do business here again. Sam in customer service was helpful, truthful and delivered as promised.
I ordered reading lenses to fit my Different frames more than one time. I had a special requirement of lenses. Every time it was a better than before experience. Lensabl's representative was extremely competent to understand what I needed. Lenses's cut were so professional that it was an easy job even for me to install by myself. High quality and material of lenses have been offered at a very reasonable price. Would be the only source for my glasses need in future.
Do NOT use this company. Took 4weeks and multiple e-mails to get my incorrect order. Wrong prescription, rendering the glasses useless. Lensabl refused to admit their mistake. They offered to put the right prescription in my frames if I would pay them again. Fool me once...
Terrible customer service right from the start.
Fancy website and process but customer service leaves much to be desired! I ordered replacement lenses for my glasses and I wore them a few times and one of the lenses broke in half and almost shattered into my eye. Customer service is like Customer-NO-Service, very unhelpful! No apologies, no replacement, said it was not their problem. If they can't stand behind their product---I'd recommend looking else where.
I just received my sunglasses from Lensabl and I'm so so happy! They replaced the lenses in my designer sunglasses with mirror lenses and I couldn't be more thrilled with the result. Great company! Super fast service even in a pandemic! The service from the user-friendly website, to the quick shipment of the box, to the return of my sunglasses was flawless. Not to mention their arrival in a beautiful white case with lens cleaner. Will definitely recommend this company and use them again. I haven't taken my sunglasses off since I got them back! Thank you Lensabl!
I will definitely be recommending you guys. And wish you all the success ahead!
Happy happy happy,
I ordered a pair of lenses for my DITA glasses and they were delayed in shipping and then return to sender even though the address was correct. Now it says they arrived on 7/15 back at the company. I have tried reaching out to customer support but no response. The glasses are valued at over $1200. I want my glasses and a full refund. This is a nightmare.
I had used Lensabl in the past and while far more expensive than my optometrist it made sense for the frames I had. I had a fine experience. But this time around has been totally different. A month after sending in the frames they asked me a question. I answered. Weeks went by. I was told it would be 4-7 business days and I'd hear they were shipped. 12 days went by. I reached out. They said, Oh wow. Yeah there is a problem. We have to start over. That was weeks ago. Now they don't reply. Done
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members