LensablReviews 1,607

It's been nearly a month since lensabl received my frames and I still don't have them. I was never contacted about any kind of delay. I received an automated email with a tracking number for my completed order but it was incorrect. It showed delivery back to me on a date that was before I even ordered the lenses. I emailed support and they told me they would check the lab to see where my glasses were. After 3 days of not hearing back, I emailed again. This time I was told the lenses didn't pass quality check and it would be another 2-4 days before they would be ready. That was over a week ago. I still have not received my glasses and still no word back on an update. This has not been a very positive experience. Some proactive communication would be nice.

While I understand that ordering my new glasses just before Christmas could (and probably did) impact turnaround times, the lack of updates on the status of the glasses was very frustrating. A few days after I sent my frames in I received an email saying that they'd been received. Excellent! For the next two weeks I there was no communication. The graphic on the web site showed no updates. After the first week I sent an emails to customer service asking about the status with no response. The second week after no updates on the status I was worried that my glasses had been misplaced and sent more emails. It was frustrating and worrisome that the web site didn't track or reflect where the glasses were in the process.
Eventually I did receive two emails that addressed my concerns. I suggest that either the web site not have an interface that purports to show the progress of the glasses thru the process or that it actually tracks the process accurately.

I stumbled on this site from Bose and I was happy to see that I could get replacement lenses for my frames in different colors. Not needing a prescription lenses the price was a bit steep for me but I definitely think they are worth it if you need RX lenses. I would of went with the Polarized Mirror lenses if the price wasn't so high for them so I had to settle for the solid color this time. But great customer service and the lenses came with a nice case plus cleaning kit which was an added bonus because when I ordered my frames from Bose they didn't even come with a cleaning cloth which is a must since the lenses have to be popped out with your fingers which leaves prints all over them.

Using the Lensabl app for iPhone, I uploaded my vision prescription and initiated my order by requesting that a shipping box be sent to me for my frames. This took a few days and I was wondering if it would arrive but it did (suggesting that there is a text update or something similar so that customers know their order is being processed and the status of it). I then sent my frames back to Lensabl and a few weeks later (again, I was wondering the status) I received my frames with new prescription lenses. They are perfect and wonderful and I will definitely be using this service again. Since I've been collecting new Prada frames for a few years, I have quite a few additional orders I will be placing. I'm so happy there is a service such as this (finally) available.

Unfortunately, I'm dispappointed with the lens I received (2 reading glasses, order #*******). When I was placing the order on Lensabl, I saw 2 types of reading glass orders - (A) the type of reading glasses seen in stores (basically, as I understand it, it is mostly for close-up reading), and (B) as I understand it, a reading glasses that is more versatile (eg, can also be used when viewing a desktop computer or laptop). #B is the type of both of the reading glasses that I sent you for this order, as this is what I wanted. I appear to have received the #A type of reading glasses. I'm having difficulty using the new glasses/lens as I type this message to you. Please clarify my understanding as appropriate and let me know if any questions. Thank you.