Martin G.

While I understand that ordering my new glasses just before Christmas could (and probably did) impact turnaround times, the lack of updates on the status of the glasses was very frustrating. A few days after I sent my frames in I received an email saying that they'd been received. Excellent! For the next two weeks I there was no communication. The graphic on the web site showed no updates. After the first week I sent an emails to customer service asking about the status with no response. The second week after no updates on the status I was worried that my glasses had been misplaced and sent more emails. It was frustrating and worrisome that the web site didn't track or reflect where the glasses were in the process.
Eventually I did receive two emails that addressed my concerns. I suggest that either the web site not have an interface that purports to show the progress of the glasses thru the process or that it actually tracks the process accurately.