business logo of Lensabl

LensablReviews 1,607

4.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


+347
How would you rate Lensabl?
grey star
grey star
grey star
grey star
grey star

Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
297
shipping
141
This company does not typically respond to reviews

Instant Feedback

6,489 reviews

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
Follow Brett Y.
Unfollow Brett Y.
Share Review
Report Review

I am very disappointed with the replacement prescription lenses for my Smith Challis sunglasses. They do not match the order details requested and confirmed in email responses from their support staff. In addition, the frames as returned to me have been stretched wider across temple to temple to accommodate their lenses and no longer fit.

Date of experience: January 30, 2021
California
1 review
0 helpful votes
Follow Adrienne U.
Unfollow Adrienne U.
Share Review
Report Review

Purchased frames and glasses
March 1, 2021

I purchased a pair of frames from an outside company and had new lenses placed in them. They turned out great. The glasses that I purchased from the company felt really cheap. They are wayyyy to big on my face and fall off and the arms are bent making the glasses not lay properly on my face.

Date of experience: January 30, 2021
Arizona
1 review
0 helpful votes
Follow Gene K.
Unfollow Gene K.
Share Review
Report Review

New life for my favorite frames!
January 30, 2021

Frames are of a delicate design... I was informed that they might break, but what did I have to lose? They turned out great!
I have had 3 frames "reglassed" by Lensable... they deliver good value.

Date of experience: January 30, 2021
California
1 review
0 helpful votes
Follow Diana A.
Unfollow Diana A.
Share Review
Report Review

Disappointed.
February 28, 2021

I waited a month for my rx safety glasses to get to me so I could use them for work, and I paid for premium add ons for my lenses. I opened my package around midnight last night and finally got to see them in the daylight today. There are tool marks on both lenses. They look like circles in the top outer corners. I have photos. And the inside of one of the lens sockets looked gauged out or scratched. I did not expect to receive them this way. I wish I could attach the photos to show how they look.

Date of experience: January 29, 2021
Oregon
1 review
0 helpful votes
Follow Doe W.
Unfollow Doe W.
Share Review
Report Review

Grateful for the service
January 29, 2021

Usually I wear my recent Progressive lenses from my optometrist, and I attach clip-on sunglasses for outdoor wear. But I found that walking or hiking on uneven surfaces was difficult because looking down at the ground, I was seeing through the reading part of my lenses which distorted the ground and made it hard to maneuver without tripping, or I'd have to drop my head to see the ground clearly through the top of my lenses. Another problem I had using clip-on sunglasses were lots of reflections that would obliterate a clear view. So I ordered from Lensabl single vision lenses (for distance only) with the highest grade of Transition sunglass tint and provided an older frame of mine. I'm very happy with what I received from Lensable. They solved both of those problems. I can even drive with my new glasses on, since I can easily see the odometer on my dashboard, even if it is a bit fuzzy. My only issue with the Lensabl Transition lenses is that the sunglasses don't get as dark as I would like. They do get very clear indoors, which is an improvement over transition lenses I had many years ago. But I can always use my clip-on sunglasses if I need them to be very dark, like when walking the beach on a sunny summer day. Also before I ordered my new glasses from Lensabl I checked with my optometrist to see what he would charge for the same thing. They came in about $100 more than Lensabl. The only reason I gave my new glasses 4 stars instead of 5, was that I wish the Transition lenses got a bit darker. I will recommend this company to friends. Great experience. Thank you, Lensabl.

Date of experience: January 29, 2021
Vermont
1 review
0 helpful votes
Follow Susana H.
Unfollow Susana H.
Share Review
Report Review

Perfect lenses!
January 28, 2021

Sent my frames in December and I have been waiting for an entire month fir the process to complete. It totally worth the waiting! My lenses were perfect. Now I know that the process will not be as quick as I expected, but the final product worth waiting for.

Date of experience: January 28, 2021
California
1 review
0 helpful votes
Follow Krissy E.
Unfollow Krissy E.
Share Review
Report Review

Cannot wait to order a 2nd pair!
March 1, 2021

The process is seamless and easy! My only regret is I waited so long to actually order.

Date of experience: January 28, 2021
Colorado
2 reviews
0 helpful votes
Follow Sheila E.
Unfollow Sheila E.
Share Review
Report Review

A Homerun As Usual!
January 28, 2021

I just received my fifth pair of glasses that I had Lensabl replace my progressive lenses in and of course they were perfect! I have never had an issue with any of my lenses even when I had to do my own measurements. I'm not sure how they have perfected it, but they hit a homerun with my progressive lenses each time!

I have developed a bad habit of purchasing very expensive frames. To replace the lenses at the retailers cost hundreds of dollars so Lensabl is definitely my go-to place for replacement lenses!

Date of experience: January 28, 2021
Massachusetts
1 review
0 helpful votes
Follow Drew P.
Unfollow Drew P.
Share Review
Report Review

I shipped this to be fulfilled at the end of November and I got them back at the end of January. I'd like more of sense of the timeline next time. New lens have worked fine.

Date of experience: January 28, 2021
California
1 review
0 helpful votes
Follow Charm R.
Unfollow Charm R.
Share Review
Report Review

Beyond my Expectations!
January 29, 2021

I am happy way beyond my expectations. Not only was this so much less expensive than other options, the immediate clarity of my lenses... well, they were perfect, even better than my original prescription fulfillment. I especially loved the option for non-smudge, dust and fog resistant, blue ray protection! And they were fast and mad the process SO easy! I will never shop anywhere else for my lenses.

Date of experience: January 28, 2021
Massachusetts
2 reviews
0 helpful votes
Follow Lauren A.
Unfollow Lauren A.
Share Review
Report Review

Stoggles
March 1, 2021

Nice and quick. Nice packaging. Nice case for the glasses and lense cleaner. The lenses are loose in my frames, so worried about durability over time.

Date of experience: January 28, 2021
California
1 review
0 helpful votes
Follow Jonathan U.
Unfollow Jonathan U.
Share Review
Report Review

Firstly, I'd like to say that the glasses arrived very quickly. That was good. What I did not like was that at no point in the process was I explicitly informed that I needed to provide PD (pupillary distance) and OCH (ocular center height) measurements. I completed my order, printed out the shipping labels and promptly sent my glasses off to get the new lenses I was so excited about. Only after doing this was I required to log in and look at my account, where I then found out that I could have done those measurements easily, IF I HAD BEEN TOLD TO DO SO DURING THE PROCESS. Can you tell I'm irritated about this? That said, up until this point I am the one at fault... HOWEVER, once the glasses had been shipped, I was unable to get customer service to deal with the issue for me. I offered to pay for the shipping to and from my house because I wanted the lenses to be as accurate as possible to my eyes. I would've been happy to pay the extra $14. Instead, they just kept right on making the effing lenses. The glasses arrived and, truth be told, they're probably fine. But if I'm going to spend north of $200 on lenses I want them to be better than fine; I want them to be as good as they can be.

Date of experience: January 28, 2021
Florida
1 review
0 helpful votes
Follow Christy A.
Unfollow Christy A.
Share Review
Report Review

Didn't work for me.
February 26, 2021

My glasses are not working for me. The prescription isn't correct and I can't see clearly thru them up close or at a distance. I know my prescription is very nearsighted. Not the right choice for me.

Date of experience: January 27, 2021
Michigan
1 review
0 helpful votes
Follow Jason O.
Unfollow Jason O.
Share Review
Report Review

Good and bad
February 26, 2021

I had two frames I sent in fitted with RX lenses. The eyeglasses came out fine. The Sunglasses look great, however, the polarization is out of phase with the other lense. So when you look through them it creates a bright/dull sensation like 3d glasses.

Date of experience: January 27, 2021
New Hampshire
1 review
0 helpful votes
Follow Albert Z.
Unfollow Albert Z.
Share Review
Report Review

I sent my old frames to Lensabl on 30 December and received them back on 26 January. Although USPS has reported delivery backlogs, it became clear after repeated status checks that the delay was at the Lensabl end... The lenses are fine and the pricing for them was reasonable.

Date of experience: January 27, 2021
California
2 reviews
0 helpful votes
Follow Christopher Z.
Unfollow Christopher Z.
Share Review
Report Review

Prescription Lens are unusable
February 26, 2021

I bought two pairs of lens from Lensabl: 1st is for sunglasses (non-prescription) - they're fine. The second is for prescription reading glasses. I can't use them at all! They make me dizzy and give me a headache. I'm terribly disappointed!

Date of experience: January 27, 2021
Maryland
3 reviews
1 helpful vote
Follow Haley A.
Unfollow Haley A.
Share Review
Report Review

Slow production due to lab rejections
February 26, 2021

My order was delayed (it took a month and a half to receive my glasses back) due to multiple lab rejections. The lenses are good quality, though, I just received them.

Date of experience: January 27, 2021
Pennsylvania
1 review
0 helpful votes
Follow Timmy B.
Unfollow Timmy B.
Share Review
Report Review

Lenses & Frames Unusable
February 26, 2021

Received my glasses back yesterday & they are horrible. Prescription is incorrect, frames are bent out of shape & screws are missing.

Date of experience: January 27, 2021
Wyoming
1 review
0 helpful votes
Follow Tommy H.
Unfollow Tommy H.
Share Review
Report Review

Everything is perfect. I have progressive reading sunglasses for my Bose frames which is exactly what I was hoping existed, but had no idea until I found you guys. Jason answered every question, which was lots, in my support request #*******. He even let me
Hit pause on my order when I freaked out and realized I might have given the wrong correction power. Which I did. Have been using the new lenses today and they exceed my expectations. Will order again.

Date of experience: January 26, 2021
California
1 review
0 helpful votes
Follow Matthew D.
Unfollow Matthew D.
Share Review
Report Review

My glasses look as new
January 25, 2021

Real easy to pick and choose lens that I wanted and I liked how convenient it is for me to ship my old glasses to them and back rather quick

Date of experience: January 25, 2021