LensablReviews 1,607

I received a pair of Bose speaker sunglasses for Christmas, and wanted to change out the lens for prescription. Got a recommendation for Lensabl, and took a leap of faith to send off my new glasses. While the company says it receives and completes their orders normally in 4-7 days, my order took around 3 weeks from when I sent it to when I received my glasses back. I was very frustrated because I was to leave for 3 months and wanted to have these for my trip. Several emails back and forth with customer service yielded quick responses AND explanations as to the delay (while admitting to me that this was unusually long to process). I was grateful for their offer to send them overnight once completed - and I received them the day before we left! Kudos to their great work - I realize that their reputation is in creating a perfect finished product, and they will delay your receipt of the glasses until their QC is met! I would recommend them to anyone who is looking for quality work.

The initial purchase and process of sending my frames in was simple enough. However, this was about the only simple part of the process. After being delivered to the lab, my frames took over a month to complete. Throughout this entire process, I never received any notifications from the company to let me know they would be delayed. Only after I emailed customer support did I receive a response promising that they would be done in a few days. Weeks later, I still had not received my frames and had not received any further updates from customer support. Once again, I had to email customer support to chase after my glasses and I was told again that my frames would be completed in a few days. The customer support agent was neither apologetic about the month-long delay or empathetic to the fact that I had been waiting so long for my glasses so that I would be able to see, and did not offer any solution other than for me to continue waiting. I finally received my frames over a month later. The construction and lenses seem fine, but the long wait and poor customer service experience left me with a bad taste.

I have used Lensabl before with good results. But this time I made the mistake of combining two jobs into one: a pair of bifocals and a pair of computer reading glasses. The frames I sent were quite different. Imagine my horror when my order came back with the bifocals in a totally unsuitable skinny frame which I intended for the computer prescription. The other, roomier frame had the computer lenses. I have contacted Lensabl and requested a remake.

I have seldom taken the time to write a review, but today I have time. I purchased 3 pairs of lenses for my my 3 frames. Totaling over 700.00 dollars. One frame lens was not put in correctly. They offered to fix it for an additional 25.00 dollars. I was a loyal customer until now. Never again. I will send out to another company to correct. They never ever have to worry about doing business with me every again.

I've used Lensabl in the past, this is my 3rd year using the service for new glasses. I have access to the same options as I would through my optometrist. Price estimate from the optometrist this year, $486 for new lenses. Lensabl $192, can't beat the prices. Same high quality. But... Be prepared for a wait. I sent my frames in on January 6th and received the replacements on January 24th. If there was a way to expedite the service, I would pay extra. Also, the only shipping available is USPS; I prefer UPS or FedEx. USPS indicated my shipment was delivered on January 22; they were delivered on the night of January 24. Not Lensabl's fault, just an example why I prefer UPS or FedEx.

Hi,

I'm a little disappointed in the lenses I received. Mainly the right and left seem to be different. On my right side I see more red/warm colors and the left side does not do that. Subsequently the glasses are unpleasant to wear. Especially when I look at a computer screen. My right side is warm when the left isn't. I took a picture of the lenses and you could see they're different colored lenses -- attached. I would love the same glasses without the sun shade prescription -- just regular prescription -- if this is going to be the case.