LensablReviews 1,607

I ordered 2 pair of glasses.
One of them was a pair of sunglasses.
It was supposed be changed to be singlases with a prescription. It was clearly explained and I sent a picture of the glasses and I got response that I could be done.
I received a total new prescription lens on my nice glasses but no on the lens I sent and the two glasses removed from the frame.
Obviously, I can't do anything with my sunglasses now.
My sun glasses were ruined.

Sent my glasses in for lenses and got them back two weeks later. The lenses were not made right and were misshapen around the edges. I had to email the company for over a week before I got a response. Finally sent them back to get fixed. Two weeks go by and I hear nothing so I email the company. They respond a day later saying that their having difficulty with the lenses and they need the dummy lenses. I had originally sent the glasses with lenses already in them by the way. I asked them why I wasn't notified that they needed the dummy lenses sooner and why they couldn't use the lenses that were already in the glasses and got no response. So I sent them the other lenses. Over a week goes by and I finally have my glasses back though the lenses are still not acceptable and my glasses were clearly not handled with care because there are scratches all over the bright gold frames. I will never use this company again and I will absolutely not send my glasses back to be fixed because clearly they don't care about quality. The company is also really hard to get ahold of since it's only through email.

Lensabl does not appear to have a quality control process. I ordered Rx lenses for a pair of Stoggles through Lensabl because of the special arrangement between Stoggles and Lensabl. However on each lens, there is a small roundish blemish- in the lens itself. You can see it easily and feel it with your hands. It is not dirt or a smudge or even a scratch, more like a gouge. I'm surprised these lenses made it out the door. I had placed another order for replacement lenses in a pair of frames but not yet sent them out the door and am planning to cancel that and use a local optical shop if Lensabl does not offer an appropriate solution.

The prepaid label sent to me by email got the frames to Lensabl, they came back nicely packaged with lens cleaner and a quality case. I put them on and that was that. My frames were nearly new as eye surgery had changed my prescription shortly after purchase. I was happy to have the option Lensabl provided. Now that my "test" is over, I'll send them the frames for my reading glasses. I used the contractor inside a Warby Parker store for my eye exam and new prescription(s), which was conducted at a good price. I was only two months from an opthamologist's visit so I didn't need eye dilation which kept the exam price down.

I ordered a pair progressive glasses from Lensabl. It come back to me with crystal clear lenses and excellent work. It took about a month to get this pair glasses. It took so long because I have very strong prescription, and the lenses I selected were not workable. But I did not know that until I emailed customer service checking on order status; I was told I need different lenses. So I selected a different lenses; then things went smoothly. All along the customer services were very helpful and answered my mail promptly.

My experience with Lensabl was great! I had a question after I purchased my first re-lensing and I got a personal email very quickly that helped me out. Then the whole process went very quickly, even with these crazy COVID times and the shipping services being overwhelmed. Once Lensabl had my glasses, it was only a week or so before the glasses were on their way back to me. They did a great job and extended the life of my favorite pair of glasses. Plus it's way cheaper than getting new glasses!