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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I'm happy with the finished product (new lenses in existing frames), but the process took longer than expected (one month from order to arrival). Lensable should use the app "eye measure" from the start to collect pupil distance and other metrics needed. That's what slowed down the process.
The only thing I didn't receive was tracking information when the item shipped, but it still made it so no complaints from me!
Hi, Keari!
Thank you for your feedback! We're glad to hear that you had a great overall experience with us. We apologize for any inconvenience regarding the tracking information and appreciate your understanding. If you ever have any questions or need further assistance in the future, please feel free to reach out. We're here to help, and we appreciate your business with Lensabl!
Had 2 pair of frames renewed with new polarized lenses. Very pleased with the quality.
Hi, Diane!
Thank you for your feedback! We're delighted to hear that you're pleased with the quality of your renewed lenses. If you ever have any more frames that need a refresh or if you have any other eyewear needs in the future, don't hesitate to reach out. We're here to help, and we appreciate your business with Lensabl!
Love my new glasses! So great that they also came with a cleaning kit as well!
Hi, Amanda!
We're thrilled to hear that you love your new glasses and that you appreciated the cleaning kit! If you ever need any more eyewear or have questions, feel free to reach out. We're here to help, and thank you for choosing Lensabl!
The entire process took weeks more than I had anticipated with few updates (accurate updates) on the tracking portal.
Hi, Harrison!
We apologize for any inconvenience you experienced with the length of the process and the tracking updates. We understand that timely service and accurate information are important to our customers. If you have any specific concerns or if there's anything we can do to improve your experience, please feel free to reach out to our customer support team. Your feedback is valuable to us, and we're here to assist you further if needed. Thank you for choosing Lensabl.
Glasses look good. I will trust you did a great job, but I will also verify Rx with my physician. Many thanks.
Hi, Elizabeth!
Thank you for your feedback, and we appreciate your trust in Lensabl. We understand the importance of accuracy when it comes to prescription lenses. If you have any questions or concerns about your order or prescription, please don't hesitate to reach out to our customer support team. We're here to assist you, and your satisfaction is our priority. We apologize for any difficulties you experienced when trying to get in touch with us, please feel free to reach out to Support@lensabl.com or call us at 1-800-984-5367. Thank you for choosing Lensabl.
Problem scrolling your web site. Only web site I have this problem with.
My main issue was that I wasn't updated on the status of my order. I had to reach out to get information. On my account it kept saying that it was an estimated 6 days to ship, but nearly took an entire month.
Hi,
We apologize for the inconvenience you experienced regarding the lack of updates on your order's status. Your feedback is valuable, and we will work on improving our communication and order tracking processes to provide a smoother experience for our customers.
We're glad to hear that our customer service team responded quickly and provided you with the information you needed. Your satisfaction is important to us, and we appreciate your patience.
If you ever have any more eyewear needs or questions in the future, please don't hesitate to reach out. Thank you for choosing Lensabl, and we hope to serve you better in the future!
My order took almost one month to complete.
Once I did receive my glasses, I had a very difficult time adjusting to them. I felt cross-eyed when they were on so I took them to a local lens facility and had them inspected. Even though I provided the requested photo for measuring ocular center, I was told these lenses were "not even close" to correct.
Since Lensabl doesn't offer refunds I ended up having new lenses made locally, in under 2 days, because I did not want to wait another month for them and risk having more issues.
Hi, Loren!
We apologize for the extended processing time and the issues you experienced with the lenses. Your feedback is important, and we'll use it to improve our services and processes to provide a better experience for our customers.
We understand your decision to have new lenses made locally to avoid further delays. We appreciate your understanding and patience during this process.
If you ever have any more eyewear needs or questions in the future, please don't hesitate to reach out. Thank you for choosing Lensabl, and we hope to have the opportunity to serve you better in the future.
Easy ordering process. I was able to submit my prescription, a picture of my current frames, and additional measurements. I got a quick response telling me I can have my new prescription in my old frames My only issue was the turnaround time from sending my frames to receiving my new ones, but it seemed to be a USPS issue.
Hi, Ed!
We're glad to hear that you had a positive experience using your old frames with Lensabl, and we appreciate your understanding regarding the turnaround time. Your feedback is valuable, and we'll continue to work on optimizing our delivery process to ensure timely service for our customers.
Thank you for choosing Lensabl, and if you ever have any more eyewear needs or questions in the future, please don't hesitate to reach out. We're here to assist you with any further requirements!
High quality, well organized, user friendly, affordable. Love my new glasses. A+
Hi, Rachel!
We're thrilled to hear that you had an outstanding experience with Lensabl, and we appreciate your kind words about our high-quality, user-friendly, and affordable service. Your satisfaction is our top priority, and we're here to provide you with excellent eyewear solutions.
If you ever have any more eyewear needs or questions in the future, please don't hesitate to reach out. Thank you for choosing Lensabl, and we look forward to serving you again!
They did a good job and well well-priced but def expect it to take almost a month before you get them back.
Hi, Andrea!
We're glad to hear that you love the glasses you received from Lensabl, and that you found them to be well-priced. Your feedback about the longer-than-expected turnaround time is noted, and we apologize for any inconvenience this may have caused.
We understand the importance of keeping our customers informed about delivery timelines, and we'll work on improving our communication in this regard.
If you ever have any more eyewear needs or questions in the future, please don't hesitate to reach out. Thank you for choosing Lensabl, and we appreciate your feedback!
Very happy with my buy. It took a little long but was worth it. They were able to make new Rx lenses for my Bolle sport sunglasses. They fit and the script is excellent.
Hi, Carole!
We're thrilled to hear that you're very happy with your purchase from Lensabl and that we were able to provide you with new Rx lenses for your Bolle sport sunglasses. Your satisfaction is important, and we're here to meet your eyewear needs.
We appreciate your understanding regarding the turnaround time, and we're glad to know that it was worth the wait.
If you ever have any more eyewear needs or questions in the future, please don't hesitate to reach out. Thank you for choosing Lensabl, and we look forward to serving you again!
Easy transaction, good quality lens—took about 2.5 weeks to receive my order.
Hi, Kayla!
We're pleased to hear that your transaction with Lensabl was easy and that you received good quality lenses. Your satisfaction is important, and we appreciate your feedback.
Thank you for choosing Lensabl, and if you ever have any more eyewear needs or questions in the future, please don't hesitate to reach out. We look forward to serving you again!
Great product….love my new glasses. More frequent updates on the progress of the order would be appreciated in the future.
Hi, Rick!
We're delighted to hear that you love your new glasses! Your satisfaction is important to us, and we appreciate your feedback regarding order updates. We'll certainly work on providing more frequent progress updates in the future to ensure a smoother experience. If you ever have any more feedback or need assistance, please feel free to reach out. Thank you for choosing Lensabl!
Do not buy progressive lenses from them. I had help from lendable to fill in the form and they were wrong. The lenses looked horrible. I've never seen anyone wear anything like this. It was abysmal and unwearable. Lensable blames me and will not refund my money. They will file the lenses to make them flat and not raised up but that is not a solution for me. Lensable does not care if customers are satisfied. Beware! They do not care.
Hi, Marilyn!
We're genuinely sorry to hear about the issues you've faced with your progressive lenses, and we apologize for any frustration and inconvenience you've experienced. Your feedback is important, and we want to address your concerns.
We understand that there were complications with the form, and we regret that the resulting lenses did not meet your expectations. We're committed to resolving this matter and ensuring your satisfaction.
We'd like to work with you to find a suitable solution, whether it involves a refund or another approach to address the issue with the lenses. Please reach out to our customer support team at Support@lensabl.com or call us at 1-800-984-5367, and we'll do our best to assist you promptly.
We're sorry for any miscommunication or difficulties you've encountered, and we appreciate your patience as we work to make this right for you. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience with Lensabl.
Do not ever order progressive lenses from them. I was sent back unwearable glasses which they claim I ordered. Having worn progressive lenses for years I would never order this. The company does not care about customers at all.
Not as expedient as stated. Wait is too long getting responses, very generic responses. Didn't get exactly what I ordered. Will not use again or recommend.
Hi, Cheryl!
We apologize for the delays, generic responses, and the fact that you didn't receive exactly what you ordered. Your experience is important to us, and we're committed to addressing your concerns.
We understand that you had chosen Lensabl due to the unique service of putting lenses in your existing frames. We're sorry to have fallen short of your expectations.
To further discuss the issues you've faced and work towards a resolution, please reach out to our customer support team at 1-800-984-5367 or email us at Support@lensabl.com. We value your feedback and hope to have the opportunity to improve your experience in the future.
Thank you for sharing your feedback, and we appreciate your understanding as we work to better serve our customers.
Love that my glasses came back secure in a new case and they also gave old lenses.
Hi, Annette!
We're delighted to hear that you're satisfied with the way your glasses were returned to you, complete with a new case and your old lenses. Your comfort and convenience are important to us, and we aim to provide a positive experience for our customers. If you have any more feedback or need assistance in the future, please feel free to reach out. Thank you for choosing Lensabl!
It was a bad experience,I had to travel abroad in 3 weeks so it was enough to get them back but no,they sent my glasses back in 2 months,so it was terrible for me.
Hi, Juan!
We're genuinely sorry to hear about the significant delay in receiving your glasses and the unmet promises regarding the timeline. Your feedback is important to us, and we understand the frustration this has caused.
We apologize for the inconvenience and disappointment you've experienced. If you ever reconsider and decide to give us another chance, please know that we're continuously working to improve our processes and customer service.
If you have any further questions or concerns or need assistance in the future, please feel free to reach out. Your satisfaction is important to us, and we hope to have the opportunity to provide a better experience if you choose to use our services again. Thank you for sharing your feedback.
Initial product was wrong, it took 2 months to fulfill the correct prescription.
Hi, Maurice!
We're truly sorry for the initial product error and the extended delay in fulfilling the correct prescription. Your feedback is important, and we apologize for any inconvenience and frustration you've experienced.
We understand that timely updates are crucial, and we apologize for the lack of communication. We're committed to improving our processes and ensuring a better experience for our customers in the future.
If you have any further questions or need assistance, please feel free to reach out. Your satisfaction is important to us. Thank you for sharing your feedback.
Got good help from chat on a few questions. Loved that you offer Oakley frames.
After two previous orders which worked out very well my third order took twice as long to make. Evidently my frames were misplaced but ultimately found. I am happy with the order.
Hi, Gary!
We're pleased to hear that despite the delay and the initial issue with misplaced frames, you are ultimately happy with your third order. Your continued trust in Lensabl is important to us, and we appreciate your previous positive experiences with us.
We apologize for the inconvenience you faced during this order and thank you for your patience. If you ever have any more eyewear needs or questions, please don't hesitate to reach out. We're here to provide you with quality service and products. Thank you for choosing Lensabl again!
Replacement lenses are great! Have ordered multiple lenses for different frames.
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Hi, Wade!
Thank you for your honest feedback. We're pleased to hear that you are happy with the finished product, and we appreciate your patience during the process. We apologize for any delays you experienced; we understand the importance of timely service. Your suggestion regarding using the "eye measure" app for measurements is valuable feedback, and we will certainly consider it for improvements in the future.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to ensure you have the best eyewear experience possible. Thank you for choosing Lensabl!