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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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It took approximately 3 months for me to get my lense prescription filled,...including 1 redo. Terrible experience.
This was my third order and for some reason I received three request for PD after submitting the photo. It was denied two times.
Hi, Nathan!
We apologize for the inconvenience you faced with your order, particularly the repeated requests for your PD measurement. We understand how frustrating this can be, and we're sorry for any confusion.
If you have any further concerns or need assistance with your order, please don't hesitate to reach out to our support team. We value your feedback and will use it to improve our processes.
Thank you for your patience, and we hope to provide a smoother experience for your future orders.
I sent my frame to Lensabl to replace my clear lenses with colored lenses. I was completely satisfied with the work.
Hi, Shirley!
Thank you for sharing your positive experience with Lensabl! We're delighted to hear that you were satisfied with the replacement of your lenses and that our customer service team was prompt and helpful. We look forward to serving you again in the future. If you ever have more eyewear needs or questions, don't hesitate to reach out. Your satisfaction is important to us, and we appreciate your support!
Received my eyeglasses but the prescription is incorrect - unable to wear the eyeglasses. Have left messages but I don't get a response.
Hi, Gary!
We apologize for the inconvenience you've experienced with your eyeglasses order. We understand how frustrating it can be to receive an incorrect prescription, and we want to make this right for you.
Please accept our sincerest apologies for any delays in responding to your inquiries. We value your feedback and are committed to resolving this issue promptly.
To expedite the process, please reach out to our customer service team at support@lensabl.com or call us at 1-800-984-5367. Our team is here to assist you in correcting the prescription and ensuring you receive the eyeglasses that meet your needs.
Your satisfaction is important to us, and we appreciate your patience as we work to resolve this matter. Thank you for choosing Lensabl, and we look forward to assisting you in getting the correct prescription eyeglasses you deserve.
The status page kept saying "Six days until shipping" day after day for two weeks. I emailed customer support and got an unrelated reply that looked like a form letter they send customers to buy time ("we identified a need to take the lenses back a few steps to be corrected" etc), but it was not an answer to my particular question. Then I got busy and stopped checking the status, and suddenly my glasses arrived within about three weeks. I'm happy with the glasses and with the price, but I'm not sure I would go through that anxiety again.
Hi, Mary!
Thank you for your feedback and for choosing Lensabl for your lens replacement needs. We apologize for any confusion and inconvenience you experienced with the status updates. We understand the importance of timely communication, and we'll work on improving this aspect of our service.
We're pleased to hear that you're ultimately satisfied with your glasses and the price. If you decide to use our services again in the future, we'll strive to provide a smoother experience from start to finish. If you have any further questions or concerns, please don't hesitate to reach out to us. Your feedback is valuable in helping us improve our service.
Website easy to navigate. Instructions clear except mailing address in final page.
Well, honestly, you seemed to lose my frames for a few weeks, because it was almost a month from when you got them to when they were shipped back to me. But I did get them, and I'm pretty happy.
Hi, Kevin!
Thank you for choosing Lensabl and for sharing your experience with us. We apologize for the delay in processing your frames, but we're glad to hear that you ultimately received your frames with new lenses and are happy with the result. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us.
I ordered my glasses several weeks ago and was promised that it would take 7-10 days. There was no communication until I reached out after about a month. Finally, they showed up, with no notification that they were on their way. However, the glasses are lovely and I'm happy with the result.
Hi, Mimi!
Thank you for choosing Lensabl and for sharing your feedback with us. We apologize for the delay in communication and the extended processing time. We're glad to hear that you are happy with the glasses once they arrived. If you ever need assistance or have any questions in the future, please feel free to reach out to us.
The lenses we ordered for my daughter's glasses worked out great and saved us tons of money!
Hi, Christa!
We're delighted to hear that the lenses for your daughter's glasses worked out well and that you were able to save money with Lensabl. Thank you for choosing us for your eyewear needs! If you have any more eyewear needs in the future or any questions, please don't hesitate to reach out. We're here to assist you.
Very simple process, sent my glasses in, they matched the lens color, and made my prescription all at a fair and reasonable price. Very simple, great service
Hi, Anthony!
Thank you for sharing your positive experience! We're pleased to hear that you found the process simple and that you're satisfied with the product and service. If you ever need assistance with your eyewear in the future or have any questions, don't hesitate to get in touch. Enjoy your glasses, and have a fantastic day!
Frames with new lenses delivered and as they should be.
Hi, Lila!
Thank you for your feedback, and we're glad to hear that your frames with new lenses were delivered as expected. If you ever need our services again or have any questions, feel free to reach out. We're here to help. Enjoy your eyewear, and have a great day!
Ordered lens replacement for existing frames. They sent a package to send my frames in (good, convenient). Cost was middle / okay. Frames sat at their labs for months. Every time I checked the status of my order it says "6 days away from shipping".
Contacted support. A week later they sent some reply that looks to be run through a language translator stating my mail had gone to their junk folder, thus the late reply. They said not to worry, my package has already shipped.
No glasses for a few days after. Tried to use their online chat service, but it always says they aren't available (1pm PST on a wednesday? 12pm on a thursday? Not sure when they will be open). More emails sent asking for updates.
Still no glasses. This is starting to feel like an elaborate scam.
Hi, Korey!
I'm very sorry to hear about the issues you've experienced with your order, including delays and poor communication. This is not the level of service we aim to provide at Lensabl, and I understand your frustration.
Please reach out to our customer support team at Support@lensabl.com or call us at 1-800-984-5367 to address these concerns. They should be able to investigate the status of your order and provide you with more information.
We apologize for any inconvenience you've faced, and we appreciate your feedback as it helps us improve our services. Thank you for your patience, and we hope to resolve this matter for you as soon as possible.
Even on delivery day the website still showed 6 days to completion checked with customer service 2-3 times but information did not help much
Hi, Harold!
Thank you for sharing your feedback on your Lensabl experience. It's unfortunate that the order tracking on the website didn't provide accurate information, and I understand how this could be frustrating.
If you have any further eyewear needs or concerns in the future, don't hesitate to reach out to our customer service team for assistance. Your input is valuable.
The ordering interface was clunky and confusing. The UX and ease of use for customers could definitely be improved.
Hi, Karla!
Thank you for sharing your feedback about the ordering experience with Lensabl. I'm sorry to hear that you found the interface clunky and confusing. User experience is crucial for online services, and it's important for companies to provide a seamless and user-friendly ordering process.
Your feedback is valuable, and it can help identify areas for improvement.
If you have any further eyewear needs or feedback in the future, please feel free to reach out to our customer service team.
Overall good experience. Would liked to have had more updates in process. Thanks! Will use again!
Hi, Jeffrey!
Thank you for sharing your positive experience with Lensabl, and I'm glad to hear that you plan to use our services again.
If you have any further eyewear needs or feedback in the future, don't hesitate to reach out to our customer service.
Sorry to say that my experience with Lensabl was not good.
The bottom line is that it took a very long time (a month) to get my lenses produced. Customer Service was absolutely terrible. The lenses were very poorly made and had to be sent back a second time.
With all that, any other company would offer some kind of compensation. Lensabl offered 5% off. :(,
All in all it took 2 month (!) for me to get my final glasses.
Hi, Doug!
I'm sorry to hear about your negative experience with Lensabl. It's disappointing to learn about the slow production, poor quality, and inadequate customer service you encountered during your order process. Your feedback highlights areas where we can improve our services and customer support.
If you have any further concerns or issues, please do not hesitate to reach out to us!
Thank you for sharing your experience.
Needed quick reading lens put in for my smart glass that has Bluetooth speakers. Now I can pop in different lens for what I need.
Hi, Naoya!
It's great to hear that Lensabl's services allowed you to get quick reading lenses for your smart glasses, enhancing their functionality. Being able to swap out different lenses as needed is a convenient feature. Thank you for sharing your experience!
Good work but length of time it takes in the lab and shipping is not good.
Hi, Marcia!
It's good to know that you were satisfied with the quality of the work from Lensabl. However, it's also important to consider the turnaround time and shipping duration when ordering from us. Thank you for sharing your feedback!
I received my glasses. The left Lens works great and right lens does not. I am working with Lensabl to correct the right lens
Hi, Karen!
Thank you for sharing your experience with us. t's unfortunate to hear that there was an issue with one of the lenses in your glasses, but it's great to know that you're actively working with us to resolve the problem. If you have any questions or need further assistance during this process, feel free to reach out to our customer support team. Once your issue is resolved, you can provide more detailed feedback on your overall experience. We hope you'll have a positive outcome, and your eyewear will meet your expectations soon.
I've been trying to get my daughter to wear her glasses for years. But while the optometrist had a solid variety of frames, they did not speak to my 13 year old. That's where Lensabl came in! With their help I was able to match their lenses with my daughter's favorite sunglasses frames. After a bit of struggling to get the lenses to pop in, she hasn't meaningfully taken her glasses off since!
Hi, Adam!
It's wonderful to hear that Lensabl was able to help your daughter find a pair of glasses that she loves and is excited to wear!
If you have any further eyewear needs or questions in the future, Lensabl is there to assist you. Thank you for sharing your positive experience!
I placed my original order with Lensble on 07/20/2023. After sending in my frame, I received my frames back on 08/19/2023. Upon inspection of my frame, I discovered, the lenses were not made according to my prescription and did not have the transition feature for me to read up close. I contacted the company, an they asked to resend the frames back to them or a redo. This was on 08/29/2023. I received the frames back the second time on on 09/28/2023. The lenses were done correctly according to my prescription, this time. However, they were installed crooked on the frames and the frames sit crooked ad uneven on my face preventing me from seeing and reading properly. One side sits higher than the other side on my face and I constantly have to tilt or adjust my head to be able to read. Further, i paid fo Transition lenses, an glare reduction on my lenses. The lenses I have received don't have those extra features. I am in law school and in desperate need for my glasses to be able to read. I have paid close to $500 for these lenses and after 3 months of going back and forth, I still don't have a satisfactory pair of glasses I can rely on. The customer care never provided any update on when i could expect my frames to be delivered, the second time around, even when I reached out to them by email. This whole process has been extremely disappointing. I would not recommend their services.
Hi, Pedram!
We're truly sorry to hear about your negative experience with Lensabl, and we understand your frustration. This is not the level of service we aim to provide, and we sincerely apologize for the issues you've encountered. We want to make this right for you.
Please reach out to our customer support team at Support@lensabl.com or call us at 1-800-984-5367. We are committed to resolving this matter promptly and ensuring that you receive a satisfactory pair of glasses that meet your prescription and lens requirements. Your feedback is important to us, and we want to ensure that you have a positive experience with Lensabl.
Thank you for bringing this to our attention, and we look forward to assisting you in resolving the issues with your glasses.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Rod!
We're truly sorry to hear about the challenges you faced with your lens replacement order, as well as the difficulties you encountered with our customer service. This is not the experience we aim to provide our customers, and we understand your frustration.
Your feedback is valuable to us, and we will use it to improve our processes and customer service to ensure a better experience for our customers in the future. If you ever decide to give us another chance or have any further concerns, please don't hesitate to reach out to our support team.
Thank you for taking the time to share your feedback, and we apologize for any inconvenience you experienced.