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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
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Horrible
After three times trying to get my lenses right they broke my Feb 31 frames. REFUSED to substitute and invented excuses. HAD to chose one of their frames and GOT THE LENSES WRONG!
WHERE IS MY REFUND!
When two pair of my precious Roeper frames had lens problems, Lensabl was recommended for replacement. You came through and returned my sunnies to me in perfect condition, and to my exact specifications. Lots of options to chose from, done quickly and with the option of a one-year guarantee. That's peace of mind, and I look great too! Many thanks.
Hi, Crone Del A!
We're delighted to hear that you had a positive experience with Lensabl and that we could help you preserve your treasured frames! Our goal is to provide quality service, and we're pleased to have met your expectations. If you ever need assistance again, please don't hesitate to reach out. Thank you for choosing Lensabl!
A few months back I ordered a set of lenses with edge polish. When I received them, they did not have the high luster polish that I always get. In our communication back and forth I was told several things, first that they were polished, but it was a satin polish. When I asked for a credit since that was not what I ordered and paid for, I was told that the satin polish was a standard courtesy for high index lenses. "Courtesy" means no charge, which made it worse because I paid for this. Then I was told that it was my fault for not telling the lab that I wanted a high luster polish. The problem with that is the online order form does not mention types of polish, and unless an update has been made to the website, neither is there any mention of types of polish anywhere on the site. At that point I posted a negative review. Lensabl responded by asking me to contact them. I did and I wish I had not. I received an apology and was asked to return the glasses so the high luster polish could be provided. Lensabl sent me a UPS Next Day label, I sent them back, and the moment they arrived at the dock and were signed for, they "disappeared". And they stayed "lost" for 4 weeks. In my inquiries I was told that the "lab does not have them" which could imply that someone else did have them. I don't know. But they offered to replace the glasses and asked for the web address where I had purchased the frames. I provided it and tracked that vendor's inventory. From what I can tell, Lensabl never purchased the replacement frames. At 4 weeks, I requested an update, and was told my glasses were ready to be sent back to me, and that a tracking number would be provided. The tracking was not provided but they showed up the next day, again by UPS Next Day. And they were my glasses, not a replacement. So, someone had them. Was this negligence or malice? I cannot say. But what I can say is that I will not use this company again, which is disappointing. My previous orders were wonderful. I will add, if it is pertinent, all the previous orders dealt with a lab in California; this order went to a lab in Colorado. I don't know if the company has moved or is working with more than one lab. It was very disappointing, and I am not a fan of heartburn!
Hi, Jill!
I'm truly sorry to hear about your disappointing experience with Lensabl this time. It's clear that there were several issues in communication, service, and delivery that caused you inconvenience. This isn't the level of service we aim to provide, and I completely understand your frustration.
While we can't change the past, we can certainly learn from it. I appreciate your feedback, and it's important for us to continually improve our processes. We'll be sure to take your comments into consideration as we strive to enhance our services and the overall customer experience.
If you have any outstanding concerns or need further assistance, please don't hesitate to reach out to our customer support at [Phone: 1-888-217-8644] or [Email: support@lensabl.com]. We'd like to do our best to make things right for you.
Thank you for your past support and for providing this feedback.
It took several weeks, and when my glasses were returned to me the lenses were wavy and unusable. They should never have sent these to me since they are so obviously unusable. It's taken over a week for me to even get a Lensabl to agree that they made an error in their lab with my lenses. I've had to jump through a lot of hoops. They admitted there was a lab error and they shouldn't have sent them out to me in this condition. I asked for a refund because I don't want to go through another three-week turnaround to see if they make them right next time. I was told that all lenses are nonrefundable. I understand this policy if the lenses are made correctly. But to send me faulty lenses that Lensabl agrees are faulty and need to be remade and to not give me the option of a refund is unacceptable.
Hi, Elizabeth!
I'm truly sorry to hear about the issues you've faced with your recent order from Lensabl. It's clear that you've had a frustrating experience with the delivery of unusable lenses and difficulties in obtaining a refund. I apologize for any inconvenience this may have caused.
I appreciate your feedback, and we take this situation seriously. We are committed to making this right for you. Please contact our customer support at [Phone: 1-888-217-8644] or [Email: support@lensabl.com], and let them know about this specific issue. We will do our best to resolve it promptly and to your satisfaction.
We value your business and the opportunity to serve you, and we want to ensure that you receive the quality product and service that you deserve. Thank you for bringing this matter to our attention.
Took a 2 months to figure out order,lost glasses,order came back wrong
Hi, William!
I apologize for the inconvenience you experienced with your order. It appears there were multiple issues and delays that made your overall experience frustrating. We are truly sorry for the difficulties you faced, and we understand your concerns. We appreciate your feedback, and we're constantly working to improve our processes to ensure a smoother and more efficient experience for our customers. If you have any specific concerns or need further assistance, please don't hesitate to reach out to our customer support team. Your satisfaction is important to us, and we'll do our best to address any outstanding issues. Thank you for your patience.
Ordered over a month and still no sign of the order.
Hi, Sean!
We apologize for the extended delay you've experienced with your order. This is not the level of service we aim to provide, and we understand your frustration. Shipping and order processing times can sometimes be affected by various factors, and we regret that you've had to wait longer than expected.
To address your concerns and provide you with a resolution, we recommend contacting our customer support team. They will be able to investigate the status of your order and provide you with the necessary information or assistance.
Your satisfaction is important to us, and we appreciate your patience as we work to resolve this issue for you.
Lost my order. Messaged and showed my payment. Wanted to know which glasses I wanted. I order through many different sites and couldn't remember for this one. Have been going back-and-forth. Still haven't received them.
Hi, Tanya!
We're truly sorry to hear about the issues you've encountered with your order. It's important to us that you have a smooth and efficient experience with our services. Losing or forgetting an order is not the level of service we aim to provide.
To help you resolve this situation, please reach out to our customer support team. They should be able to investigate the status and work to expedite the delivery for you.
We understand your frustration and appreciate your patience as we work to address this issue and ensure you receive your order in a timely manner. Your satisfaction is important to us, and we're committed to resolving this matter.
Sent in my amazon echo frames to be fitted with rx lenses. I was hesitant about sending them away but im glad i did. The glasses came back within two weeks, and were ready to wear. Ty for this service, and ty for being cost effective. I appreciate it...
Hi, Mayday!
Thank you for choosing Lensabl for your prescription lens needs! We're delighted to hear that you had a positive experience and that your Amazon Echo frames were fitted with prescription lenses to your satisfaction. We appreciate your feedback and are here to assist you with any future eyewear needs. Enjoy your newly enhanced glasses!
Bad defective lenses, vision is warped, terrible quality
Hi, Asher!
I'm really sorry to hear about the issues you've experienced with the lenses. This is not the level of quality we aim to provide, and we apologize for any inconvenience you've faced.
To resolve this matter, please contact our customer support team as soon as possible. They will be able to assist you in addressing the defect and finding a suitable solution. You can reach them at:
Phone: 1-888-217-8644
Email: support@lensabl.com
Your satisfaction is important to us, and we want to ensure you have the best possible experience with Lensabl. Thank you for bringing this to our attention.
Explanation of product totally incomplete. Asked for my full prescription and then didn't use it at all. I wanted bifocals but it was never explained that they were not available in Bose sunglasses lenses. You sent me glasses that basically had no prescription in them and charged me for prescription lenses. I had no choice but to buy reader glasses and pay AGAIN…this time it took over 2 months to receive the new lenses. Zero customer service, no follow-up, outrageous timelines, apparently multiple "quality control failures" which put me to the back of the line in the factory every time. I will never order anything affiliated with this company again and will make sure everyone i know hears about my experience
Hi, Todd!
I'm truly sorry to hear about the negative experience you've had with Lensabl. This is certainly not the level of service we aim to provide, and I understand your frustration.
We apologize for any misunderstanding regarding the availability of bifocals for your Bose sunglasses lenses. Your feedback is valuable in helping us improve our services and communication with customers.
To address your specific concerns and seek a resolution, please contact our customer support team at your earliest convenience:
Phone: 1-888-217-8644
Email: support@lensabl.com
We appreciate your feedback and the opportunity to make things right. Your satisfaction is important to us, and we are committed to addressing your concerns. Thank you for bringing this to our attention.
My glasses do not fit correctly. The lens are protruding off the lens. Its poorly fitted.
Hi, Pamela!
I'm sorry to hear about the issue with the fit of your glasses. We aim to provide a quality product, and it appears there may have been an error in the measurements or fitting.
To address this concern and ensure you have a pair of glasses that fit properly, please contact our customer support team. They will be able to assist you with resolving the fit issue:
Phone: 1-888-217-8644
Email: support@lensabl.com
Your satisfaction is important to us, and we are committed to assisting you in getting the correct fit for your glasses. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter.
Your service wasn't worth a dam. Your communication was worse than that. I wasted time and money dealing with your company. The lens did not fit my glasses. Why do you want people to send the glasses and when they come back they don't even fit the frame
Hi, Robert!
I'm sorry to hear about your negative experience. It's disappointing to hear that your lenses didn't fit your glasses correctly and that you had a frustrating experience with our service and communication. This is not the level of service we strive to provide.
We take your feedback seriously, and we would like to make things right. To address this issue and ensure you have glasses that fit your frames correctly, please reach out to our customer support team:
Phone: 1-888-217-8644
Email: support@lensabl.com
Our team will work with you to resolve this matter and ensure you are satisfied with your purchase. Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced.
Very pleased from start to finish. I got replacement prescription lenses (for seeing distances and with the transition lens) for my Bose sunglasses and they work perfectly! I'm thinking of getting my other glasses updated with new lenses now. I would recommend Lensabl to others!
Hi, Mark!
Thank you for your positive feedback! We're delighted to hear that you're very pleased with the entire process and that your replacement prescription lenses for your Bose sunglasses are working perfectly. If you ever decide to update your other glasses with new lenses, we'll be here to assist you. We appreciate your recommendation and look forward to serving you again in the future. If you have any more questions or need assistance, feel free to reach out to us.
Do not feel that the progressive lens prescription is is the correction position for my eyes. The prescription is correct, but the progression is off a lot. I have to move the glasses far down my nose in order for the lenses to sit correctly with my vision.
Hi, Jennifer!
We're sorry to hear about the issues you've experienced with your progressive lenses. Your comfort and satisfaction are of utmost importance to us, and we appreciate your feedback.
It's essential that progressive lenses are precisely positioned to provide optimal vision correction. We understand your concerns and want to make things right.
Please contact our customer support team at Support@lensabl.com or call us at 1-800-984-5367. We're here to assist you in resolving this issue and ensuring your progressive lenses are in the correct position for your eyes.
Thank you for choosing Lensabl, and we appreciate the opportunity to address your concerns.
I appreciated having a box sent for me to mail in the frames. The frames came back in better shape than when I sent them. I thought the process from start to finish seemed longer than expected, but given that I didn't have to go anywhere to get makes the convenience worth the wait.
Hi, Thao!
Thank you for sharing your feedback on your first experience with Lensabl. We're delighted to hear that you appreciated the convenience of our mail-in service and that your frames returned in better condition.
We understand your concern about the processing time, and we're constantly working to improve our turnaround times to ensure a smoother experience for our customers.
Your feedback is valuable to us, and we're grateful for your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Thank you for choosing Lensabl!
I am highly satisfied with the way the glasses look; they are beautiful and arrived thoughtfully packaged. Get ready for the outpour of compliments as these glasses are truly one of a kind.
Hi, Joel!
Thank you for choosing Lensabl and sharing your experience! We're delighted to hear that you are highly satisfied with the appearance of your glasses and that they arrived beautifully packaged. We apologize for any initial difficulty you faced with contacting us, but we're glad to hear that our representative was able to assist you promptly and get your glasses shipped out.
We appreciate your feedback and value your business. If you ever have any more questions or need assistance in the future, please feel free to reach out. Enjoy your one-of-a-kind glasses, and we look forward to serving you again!
Bare bones service. I made can request to tighten the arms on the glasses. This didn't happen.
The lenses are fine. I'm happy with them. Bare bones service. Slow. Convenient if you're not in a hurry.
Hi, Cyndi!
Thank you for sharing your feedback about your experience with Lensabl. We apologize for any inconvenience you experienced with the service, especially regarding the request to tighten the arms on your glasses.
We appreciate your input as it helps us improve our services. If you have any further concerns or need assistance with your glasses or future orders, please don't hesitate to reach out to our customer support team. We value your business and will strive to provide a better experience next time.
I have used Lensabl for lens replacement on the many frames that I own.
Hi, Christine!
Thank you for choosing Lensabl for your lens replacement needs. We're delighted to hear that you've had a positive experience with our service, and we appreciate your continued support. If you have any more frames that need new lenses in the future or if you have any questions, feel free to reach out. We're here to help, and we look forward to serving you again.
The entire process is very easy and customer service is very responsive if you have questions along the way.
Much more cost effective than ordering replacement lenses through my optometrist.
I love my glasses, they're so cute. I have to send them back for a remake because one lens is off a bit. User error taking sight height picture.
Hi, Dawn!
Thank you for choosing Lensabl, and we're glad to hear you love your glasses! We understand that sometimes there can be minor adjustments needed, and we're here to help you with the remake process. If you have any questions or need assistance with sending your glasses back, please don't hesitate to reach out to our customer support team. We're committed to ensuring your satisfaction, and we appreciate your feedback.
Hi, Trevor!
That's fantastic to hear! We're delighted that you had a painless experience with your new lenses and that you're enjoying the results. If you ever have any more eyewear needs or questions in the future, feel free to reach out. Thank you for choosing Lensabl!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Serena!
We're truly sorry to hear about your experience. It's important to us that you receive the service you expect, and we apologize for any inconvenience. We'd like to help resolve the issue and address your refund. Please contact us at Phone: 1-888-217-8644, Email: support@lensabl.com, so we can assist you further. Thank you for your patience and understanding as we work to make things right.