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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Barely a year after receiving new lenses from Lensabl, and the coating is already peeling off around the edges. I expect a whole lot more from lenses that cost $300+. Support wasn't interested in fixing the problem.
I was unsure whether to buy them online, but this company is legit. Thank you!
Hi, Lee!
You're very welcome! We're delighted to hear that you had a positive experience and that your lenses turned out perfectly. Lensabl strives to provide quality products and excellent service, and we're pleased to have met your expectations. If you ever need any further assistance with your eyewear or have more questions in the future, don't hesitate to reach out. We're here to help. Enjoy your clear vision!
Took SEVERAL months to get glasses back. Communication was poor; felt as if I was talking to a bot, and could not get a human. Kept asking for a pupil reading, which I sent about 8 times and couldn't get confirmation of receipt. Never again.
Hi, Annita!
We apologize for the inconvenience and delay you experienced. This doesn't meet our service standards, and we're truly sorry for the frustration it may have caused. Your feedback is important to us, and we're working to improve our communication and processes to ensure a better experience for our customers. If you ever reconsider and decide to give us another chance in the future, please don't hesitate to reach out, and we'll do our best to provide a smoother and more responsive service. Thank you for sharing your feedback.
I paid a Lot of money for my BOSE sunglasses to have reader lenses.
After 2+ months I called and learned my lenses were forgotten.
You put a rush on my order and sent me the wrong lenses. You also refused my a refund.
Hi, Patrick!
We deeply regret the experience you've had with us. This falls short of our commitment to providing quality service, and we're truly sorry for the inconvenience you've faced. We're working to enhance our processes to prevent such issues from happening in the future.
Regarding your refund, please reach out to our customer support team with your order details, and we will make sure to address this as quickly as possible. We appreciate your feedback and will use it to make the necessary improvements. We value your business and hope you'll consider giving us another chance in the future. Thank you for sharing your concerns.
I sent in a frame that I loved but needed a new prescription. Lensabl did a great job and I have no problems!
Hi, Nicole!
We're delighted to hear that you had a positive experience with Lensabl for your progressive lenses! Your satisfaction is our priority, and we appreciate your trust in us. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for your kind words!
As good as the user expirience is pre order, once it is placed it goes into a vaccum. I was told it would ship in 7 business days. It has been 7 days total and the order still says 7 business days until it ships.
It has been in "applying coatings" for 4 days...I expirienced the same frustration with some sunglasses, and was hoping it was an isolated case, guess not. Most llikely, I will not return as a customer
Hi, Kenn!
We're genuinely sorry to hear about the communication issues and delays you've experienced. This doesn't reflect the level of service we aim to provide. Your satisfaction is important to us, and we understand your frustration.
We will do our best to address this matter and improve our communication and processing times. If you ever reconsider and decide to give us another chance, please feel free to reach out to our customer support team for assistance. We value your feedback and hope to better serve you in the future. Thank you for your patience and for bringing this to our attention.
These lenses hold up better against scratches than the Warby originals, so far. My only nit: they kept my Warby case on my first set and gave me one of their crummy, gigantic cases. That was not cool. Otherwise, I'll keep coming back.
Hi, Ron!
Thank you for sharing your feedback with us. We're glad to hear that you're enjoying the quality of the lenses. We apologize for the issue with the case and any inconvenience it may have caused. If you have any further concerns or if there's anything else we can assist you with in the future, please don't hesitate to reach out to us. Your satisfaction is important to us, and we appreciate your continued support.
I am disappointed that I haven't received my order yet. I am surprised you sent me a survey. I ordered these glasses for a trip which is on Thursday of this week. It's been over a month and it looks like I won't have them for the trip.
Hi, Greg!
I'm very sorry to hear that you haven't received your order yet, and I understand your disappointment. We apologize for any inconvenience this delay may have caused. It's important to us that you have the glasses you need in time for your trip.
To assist you further, please contact our customer support team as soon as possible. You can reach us at:
Phone: 1-888-217-8644
Email: support@lensabl.com
Our team will do their best to address your concerns and expedite your order. Your satisfaction is important to us, and we're committed to resolving this issue for you. Thank you for your patience.
Despite my prior satisfaction with Lensabl, unfortunately this time was very disappointing. They took months processing my sunglasses, only to find out they broke the frames and had to reorder them. Then they proceeded to take even longer and did not give me updates. When the sunglasses were finally finished, Lensabl lost time. So they ordered another pair of glasses and at this point I had them send me the glasses without completing the prescription lenses and give me a refund. When they did not refund me at first, I had to contact them again to finally get my money back.
Hi, A P.
I'm truly sorry to hear about your disappointing experience with Lensabl this time around. This is not the level of service we strive to provide, and I understand your frustration. Please accept our sincere apologies for the inconvenience you've faced.
We appreciate your feedback, and we're committed to addressing these issues and improving our services. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us. You can contact our customer support team at:
Phone: 1-888-217-8644
Email: support@lensabl.com
Your satisfaction is important to us, and we want to make things right. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
The process is timely and unreliable. The tint in my glasses were done incorrectly and customer service takes an attitude when customers complain.
The first time I used Lensable it took 2 months but the lenses were ok. A year later I tried again, I chose tiny level 2. A month later the glasses arrived with barely any tint at all, I sent them back and they simply returned them weeks later saying it was corrected but they did nothing.
The worst part of the process is that they don't return the original lenses when they ship your frames back with your order. You're just stuck with their error.
Never again.
Hi, Bill!
I'm truly sorry to hear about your negative experiences with Lensabl. This falls short of the service we aim to provide, and we sincerely apologize for the inconveniences you've faced.
We value your feedback and will work to address these issues to improve our services. We understand that it's crucial for customers to have the correct lenses and a smooth process.
If you have any remaining concerns or if there's anything else we can do to assist you, please don't hesitate to reach out to us. You can contact our customer support team at:
Phone: 1-888-217-8644
Email: support@lensabl.com
We appreciate your feedback, and we are committed to ensuring a better experience for our customers in the future. Your satisfaction is important to us, and we will strive to make things right. Thank you for your understanding.
Good marketing material, but bringing that to life was impossible. Poor response time, slow time in responding to emails, and no one ever answered the phone. Let's talk about the job on the frames. TODAY I can't even see out of the glasses. I PAIDED FOR A $#*!TY INCOMPLETE JOB. Everytime i SEE ONE OF YOU ADS I WILL SMEAR YOUR NAME AND ENCOURAGE EVERYONE I CAN TO NOT DEAL WITH YOU
And...I nerve of you to send this correspondance this far after a Sale; idiot
Hi, Van!
We're genuinely sorry to hear about your negative experience with our services. The issues you've faced are not reflective of the level of service we aim to provide, and we sincerely apologize for any inconvenience caused.
We value your feedback, and we want to address these concerns. If there's any way we can assist you further or resolve any outstanding issues, please don't hesitate to contact our customer support team. You can reach us at:
Phone: 1-888-217-8644
Email: support@lensabl.com
Your satisfaction is important to us, and we are committed to improving our services to ensure a better experience for our customers in the future. We apologize for any frustration you've experienced and appreciate your feedback.
I wanted a prescription for computer use and received a distance prescription. While the lenses are good for far distance, they are not what I asked for. I contacted customer service and was told the prescription was what I requested, it was not an no offer of correction was offered.
Hi, Julie!
We're truly sorry to hear about the issue with your prescription. It's important to us that you receive the correct lenses to meet your needs. Please accept our apologies for any inconvenience you've experienced.
To resolve this matter, please reach out to our customer support team at your earliest convenience. We are here to assist you and make sure you get the right prescription. You can contact us at:
Phone: 1-888-217-8644
Email: support@lensabl.com
We'll do our best to rectify the situation and ensure you receive the lenses you need. Your satisfaction is important to us, and we appreciate your understanding as we work to resolve this issue. Thank you for bringing this to our attention.
As per title it was a circus show. The whole process took weeks on weeks so not only I did not have glasses but it seemed that the only one interested to get this resolved was me. A shame because the lenses are decent once you get them.
Hi, Ted!
We apologize for the inconvenience and frustration you experienced during the process. We understand that a broken frame can be a significant issue, and we take this matter seriously.
Our team is committed to providing quality service, and we're disappointed that we fell short of your expectations. We appreciate your feedback and are continuously working to improve our processes and customer service.
If you ever have further concerns or questions, please feel free to reach out to our customer support team at:
Phone: 1-888-217-8644
Email: support@lensabl.com
Your satisfaction is important to us, and we will do our best to ensure a smoother experience in the future. Thank you for your patience and understanding.
My new lens replacement came with the "Anti-Fog option", as this just came with the package that I selected. Again, this automatically came with the Premium package that I selected. This was a huge mistake because they placed some type of rough film on the inside of the lens; I guess this is what they call the "Anti-Fog option." The problem this created is when you try to clean your lenses everything sticks to it. It's like a magnet. All the cloth fibers stick no matter what sort of cloth you use. The only way to get this clean is to wash it with soap and water and let it air dry to avoid getting lint on it.
Other than this, everything else had been fine.
Hi, Henry!
We're sorry to hear about the issue you've encountered with the "Anti-Fog option." Your feedback is important to us, and we appreciate you bringing this matter to our attention.
The anti-fog coating is designed to prevent fogging on the lenses, but it seems that the application process may have caused some unintended consequences. We apologize for any inconvenience this has caused.
If you wish to have the anti-fog coating removed from your lenses or if you have any other concerns, please contact our customer support team at:
Phone: 1-888-217-8644
Email: support@lensabl.com
We value your feedback, and we're committed to addressing your concerns to ensure you have a better experience with our products. Thank you for your understanding.
First ordered a lens-only order for a very popular Oakley sunglass brand. Lenses came back wrong size and when I re-contacted support, was told I had sent in the wrong documentation. I double checked the three different links I had sent documenting the sunglasses and the lens size, which was clearly correct, sent this back to support was toldcto send in frames. Sent back the lenses with the frames and then everything went into black hole. I could not get a response from support after numerous tries, email and phone. Finally I received a response through social media and within a week I received my glasses back, likely a month from the start of the process. The radio silence from support is unacceptable in any business, but certainly one where you have my expensive Oakley frames in your possession. I'm surprised your small growing company is still in business treating customers this way. I'm happy to provide email documentation of this story if anyone cares to see it.
Hi, Guy!
We sincerely apologize for the inconvenience you've experienced during your order process. This level of service is not reflective of our standards, and we take your feedback seriously.
We understand that the miscommunication and delays have been frustrating for you. Please know that your experience is not a typical one, and we are committed to making improvements in our customer service to ensure this doesn't happen in the future.
If you have any outstanding issues or if there's anything further we can do to address your concerns, please do not hesitate to reach out to our customer support team. You can contact us at:
Phone: 1-888-217-8644
Email: support@lensabl.com
Your feedback is valuable to us, and we'll use it to enhance our services and ensure a better experience for all our customers. Thank you for your patience, and we hope to have the opportunity to serve you better in the future.
It was bad. The glasses were promised to ship and arrive by a certain date. They did not arrive in time. Bad communication as well.
Hi, Ben!
We apologize for the delay and lack of communication during your order process. Your experience doesn't meet our standards, and we understand your frustration.
We're constantly working to improve our processes and enhance the way we communicate with our customers. Your feedback is essential to help us make these improvements and provide a better experience in the future.
If you have any unresolved issues or if there's anything further we can do to assist you, please don't hesitate to contact our customer support team. You can reach us at:
Phone: 1-888-217-8644
Email: support@lensabl.com
We appreciate your patience and understanding and are committed to making the necessary changes to avoid such issues in the future. Thank you for your feedback, and we hope for the opportunity to serve you better next time.
After MONTHS of arguing, i had no choice but accept me brand new rayban wayfarers with scratched and damaged frames FROM LENSABL having issues getting the lenses out on top of crappy vision/perscription attempt. There are services who garantee their work if you arent happy. Lensabl claims they back their work, but then have no intention of follow through. I am unhappy with the amount of time, with the customer service, the price was outrageous, and my lenses are incorrect...but my $150 wayfarers were brand new, unworn. They had major scratches and GAUGES around the lense track because they clearly had trouble removing the lense...the completely ignored my claim and never replied about it. So i paid 150 for new frames and FIVE HUNDRED DOLLARS to have lenses put in that DO NOT allow me to see better, and have them RUIN a pair of brand new frames...OUT OF POCKET! I AM FURIOUS THAT I HAVE TO EAT IT...BYT WHAT CAN I DO?...NOTHING! DO NOT USE LENSABL...RUDY SHOULD BE FIRED!
Hi Frederick,
We deeply regret the negative experience you've had with Lensabl. Your dissatisfaction is unacceptable, and we apologize for the inconvenience you've encountered during the process.
We take your feedback seriously and are committed to addressing your concerns and making the necessary improvements to prevent such issues in the future.
If you still have unresolved issues or concerns, please don't hesitate to reach out to our customer support team, and they will work with you to find a solution.
You can contact us at:
Phone: 1-888-217-8644
Email: support@lensabl.com
Your feedback is valuable, and we appreciate the opportunity to make amends and ensure that future customers don't encounter the same problems. Thank you for sharing your experience, and we hope to serve you better in the future.
I bought a pair of frames on Poshmark, and the seller included a coupon for Lensable. It took a bit longer than i expected, but the glasses are perfect. Of course, about a week after I received the glasses, I found my other pair that had been missing for six months. Now I have two pairs of Theo Mille readers. I would use Lensabl again.
Hi, Colleen!
Thank you for sharing your experience with Lensabl! We're pleased to hear that you had a positive experience overall and that your replacement glasses turned out to be perfect. It's always nice to have a spare pair of quality glasses, and we appreciate your feedback.
If you have any more eyewear needs or any questions in the future, please don't hesitate to reach out. We're here to help and serve you with the best eyewear solutions.
I am so glad I found this business through searching online. I have my favorite frames and trying to get new prescription put in them cost an arm and a leg locally. Lensabl makes the process easy and affordable. I have had 2 frames done now. Thank you!
Hi, Robin!
We're delighted to hear that you found Lensabl to be a hidden gem for your eyewear needs! It's wonderful that we could provide you with an easy and affordable solution for your favorite frames. Thank you for choosing us and for sharing your positive experience. If you ever need assistance or have more frames to update in the future, we're here to help. Your satisfaction is our priority!
Easy process and the lenses were exactly what we needed. My daughter has a strong prescription and other companies weren't able to accommodate her rx.
Hi, Claire!
We're thrilled to have been able to meet your daughter's unique prescription needs! Making the process easy and providing the right lenses is what we aim for. If you ever have more eyewear needs or questions in the future, feel free to reach out. Your satisfaction is important to us, and we're here to help. Thank you for choosing Lensabl!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Doug!
I'm sorry to hear about the issue you're facing with the coating on your lenses. Lensabl aims to provide quality products, and this doesn't meet our standards. Please accept our apologies for any inconvenience.
We'd like to resolve this for you. Please reach out to our customer support team at support@lensabl.com or 1-888-217-8644 and explain the situation. They should be able to assist you with your concerns and explore potential solutions to address the peeling coating on your lenses. Your satisfaction is important to us, and we want to ensure your eyewear meets the expected quality standards.