LensablReviews 6,232

This was my first time ordering lenses to the Boss sunglasses. We wanted prescription to these sunglasses. The glasses came with regular lenses. The website never indicated that my order will be clear lenses and not sunglasses. The Lensabl, support staff was very condensing. Although I spent about $500. I ended up scrapping the order as I didn't appreciate the condensing tone. Guess what! Lenses are not something people know about. So some support would have been appreciated and the website allowed this error.

The Good: The ordering process went pretty smoothly. When I did not have an option for entering prism a customer service rep helped me out. The lenses arrived sooner than I expected; my order included tint and mirror that Lensabl warned could be delayed due to COVID issues. I was pretty happy how soon they arrived though. The lenses are perfect and I love them. The price was right.

The Not so Good: After I mailed off my favorite frames to Lensabl there were no updates at all. No "we received them" no "your order is being processed". Nothing. There was nothing on my account that showed me the status. That made me a little nervous considering since these are my favorite limited edition Oakleys. Also, I sent them to Lensabl in my Oakley case that they originally came in. The case was never returned. Sad:(

In total, I would definitely use them again, the lenses are great and a good value. But won't send them my case! Updates should be available with today's technology. Thanks!

Excellent. I was very happy with the website design and UI. It does feel like a boutique optical experience. Providing only lenses is a great service since people are attached to their frames and they know they fit. Very happy with the price on Hi-index lenses, on the turnaround, and the lovely box they came back in. (On a specific note, I would make it very clear on the website that with a +6.50 and up prescription you need Hi-Index 1.74 otherwise, the lenses stick out of the frames no matter how thick your frames are.)

Not having a phone number is probably a good thing for you but what could have been a two-minute clarification on an order update turned out an endless string of emails.

The good: The shipping box is really convenient.
The lense prescription is spot on. Would use again. My wife is thinking about doing her pair.
The bad: you used scotch tape in the box. My new glasses were placed in a thin Styrofoam sleeve and then taped up to keep the sleeve on. There was a random piece of tape wrapped around the left arm of my frames. I had to peel it off. You should use painters tape. It is less damaging to surfaces. Also, one of my lenses came with a scratch. I was contemplating reporting the issue and returning them, but I finally got them back and I need them. The scratch is in a convenient spot and not in the center. I was just surprised that nobody in the quality control check of the process noticed as it is easy to see. Again, I love the service and I want to see it succeed.

Even though we were dealing with difficult delays, I am satisfied with the final outcome.
I had asked you to send me a box for my eyeglasses. After a considerable wait, I asked you to send me a new one. When that finally arrived, I sent my glasses. I followed up several times, asking when my glasses would be produced and delivered. Eventually your customer service people told me they did not know which glasses were mine because I did not include a shipping order or something like that. I thought I had followed your instructions on how to start the process, but who knows what happened? Finally, after many weeks of waiting, you sent my eyeglasses. I am very happy with them.

I am very pleased with the way Lensbl receives orders and prepares the customer for shipping the glasses for which the lenses need to be replaced. I also appreciate the quality of the installation of the new lenses. I was a bit disappointed with the pace of handling the order once my older glasses landed in the lab. I was especially disappointed by seeing the status line (on the website) "your order is complete and awaiting shipping" for 4 days! I assume that these hiccups may be related to the pandemic and holiday season but still think that the company should focus more on expediency.

Having purchased contacts online from previous sites, I was a gain expecting delays, and a heavy process. Boy, was I wrong. I had my contacts in my hand exactly 3 days later. Shocked, ecstatic, and happy. I'll be using Lensabl from now on. Only reason for the 4/5 stars, was that I could only do this review online, as the mobile version was not compatible with it being on a mobile and I had to do this from scratch twice.

Lensabl seems to be very disorganized. I like the idea. I sent them a prior set of eyeglasses that did come back with the correct prescription after 2 months. I decided to send them another frame with decayed lenses- it took 5 weeks to get my frame with replacement lenses back and they are the wrong prescription. Fantastically disappointing. To make matters worse, you blamed me for manually entering incorrect information when all I did was upload my eyeglass prescription. Lensabl entered the wrong prescription and want to charge me over for the experience of correcting Lensabl's mistake.

I had a pretty bad scratch on the lens of my glasses. I went back to the optician where I'd originally purchased them and was told the price to replace the lenses would be $350 for basic lenses and $500 for lenses with anti-scratch and anti-glare. I then checked on Lensabl and found better lenses (blue light filter, anti-scratch, anti-glare) for $120. While I was initially hesitant about sending my glasses in the mail to a service I had never used before, the large savings of using Lensabl greatly outweighed any potential risks. I shipped and got my glasses returned in about two weeks and I'm super happy I decided to use Lensabl. The new lenses are crystal clear, the replacement process was super easy and the price can't be beat. Highly recommended!