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LensablReviews 6,232

4.0

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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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Texas
1 review
0 helpful votes
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Glasses
January 31, 2021

Everything is great BUT my lenses are easily foggy. I thought I was getting the same kind of coatings that I had.

Date of experience: January 1, 2021
Michigan
1 review
1 helpful vote
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Not what I ordered
January 31, 2021

I ordered gradient lens sun glasses. My lens are almost clear Not what I expected

Date of experience: January 1, 2021
California
1 review
1 helpful vote
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Lensbl made a mistake again.
January 30, 2021

I was willing to use Lensabl even after they sent glasses months ago with one lens not securely in place requiring a send back, Today I received two pairs of glasses for lensabl lens replacements and one is wrong because they used an outdated prescription from back when I had not yet had a cataract corrective surgery. They did fill the Rx correctly for one of the frames but used the wrong script for the other frames and now they need to go back too. Oh and at first they wrote me to say they
Lost one of the two frames and then the next day said oops we found them.

Date of experience: December 31, 2020
Hawaii
1 review
0 helpful votes
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Lense remake
January 30, 2021

Customer service was good. Lenses arrived a little longer than anticipated but in a reasonable time frame

Date of experience: December 31, 2020
Florida
1 review
1 helpful vote
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Can't see myself happy
January 30, 2021

I am usually very positive and upbeat, glass half full guy, but my honest review of my lenses is pretty darn awful. I wear progressives and have been wearing for years and my script is updated with a recent exam. I followed all the instructions to the exact specifications. I have to tilt my head and eyes to be able to focus close up. Distance is not great either. The focal point doesn't converge well at all! I also paid for gray (which is supposed to be the darkest) transition lenses that only give very, very minimal shading during daytime sunny days. I paid almost three hundred dollars with the discount and the lenses are basically unusable. Shame on me for not reading the fine print as there are no refunds! Also the lenses do not fit properly in the frames and overlap on one side and are recessed on the other with with most likely result in the lenses become dislodged any day now, I tried to push them back in but don't want to damage my Oakley Carbon Plate frames. I have had great results with another online frame and lenses company but they don't do the "my frames" their lenses deal like Lensabl does. My advice, try Pearl Vision or Lenscrafter and get what you pay for.

Date of experience: December 31, 2020
Texas
1 review
1 helpful vote
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Slow turnaround and bent glasses
January 30, 2021

My frameless glasses were almost bent in half and the temples are at 45 degree angles when returned. When I sent them in the arms formed 90 degree angles with the lenses, these had to be readjusted signifcantly. Also took much longer turnaround than advertised.

Date of experience: December 31, 2020
Michigan
1 review
0 helpful votes
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Delicate frame
January 30, 2021

The glasses took a while to come but that's ok. I did not need them urgently. The frames looks great and the power is good.
However, the frame is loose. I cannot do anything to tighten it as the frames are a bit flimsy. If I bend them I'm worries they will break. Not sure how much I'll wear these and if I'll order again from lensabl. If this issue can be corrected, it will be great

Date of experience: December 31, 2020
Virginia
1 review
0 helpful votes
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First time buyer
December 31, 2020

Excellent! I am very satisfied with my glasses. With CA residents dealing with COVID concerns in the state, Though slower then advertised I am please with the turn around time. Good product, fair price.

Date of experience: December 31, 2020
Florida
1 review
0 helpful votes
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This picky customer is satisfied
December 31, 2020

This is the second time I've used the lens replacement service. Both have been well executed. My prescription is fairly strong, and I'm always a bit worried the lense clarity or alignment will be "off" and I'll experience various brain-corfusing distortions. But in both cases, lensabl got it right. I ordered the highest-index lenses, had them roll and polish, and all was done perfectly. I hope you have an equally good experience.

Date of experience: December 31, 2020
Minnesota
1 review
0 helpful votes
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Great Price
December 30, 2020

No one else could do it. Only Lensabl. It didn't take long at all to get my glasses back. They look terrific. I am so surprised at how they could do it in only a few weeks time! When I need another pair of glasses, I'll get them from here again!

Date of experience: December 30, 2020
Illinois
1 review
0 helpful votes
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Replacement Lenses
December 30, 2020

I had sunglass frames I loved but needed lenses from my last exam. Decided to get Transitions rather than just tinted lenses. Nice service, took a couple of weeks to get them back but this was around Christmas, and shipping was slower during this time. I love the glasses and will probably send another pair for replacement lenses in a couple of weeks.

Date of experience: December 30, 2020
Texas
1 review
0 helpful votes
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Great results
December 30, 2020

The process is very straight forward. Took a little longer than expected but the glasses came out great. Love the packaging too.

Date of experience: December 30, 2020
Florida
1 review
1 helpful vote
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Second and last time
January 28, 2021

Close to two months and my lenses aren't ready. When I complained they gave me a BS quality control delay and would ship back for free. First time was slow but not this slow. I'll be at two months from door to door by the time I get them. Never again.

Date of experience: December 29, 2020
California
1 review
0 helpful votes
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Good, but where's my case
December 29, 2020

Online intake process was lengthy but cool and avoided a trip to the optometrist. Took two weeks to complete the work. No where I did I see not to send in the fames without the case. I later found out they will not return them... They told me they'd try to get it back for me, but it never made to me. I'm bummed, I really liked that case.

Date of experience: December 29, 2020
District of Columbia
1 review
1 helpful vote
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Prescription is incorrect
January 28, 2021

I placed an order on 9/4/20 (#*******) for a single vision sun tinted lenses and the prescription was perfect. However, I placed a subsequent order on 11/28/20 for four pairs of lenses to be filled with single vision with the same prescription used for the previous order. The prescription in all four of the lenses were incorrect. I am unable to read from any of the glasses updated.

I would like to resend the glasses back to be corrected.

Date of experience: December 29, 2020
Oregon
1 review
1 helpful vote
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I sent in my old frames with a new prescription as well as the measurements used for my current new glasses and when I got my glasses back I couldn't see distance or close up with them. It appears that they didn't even use my prescription. Totally unusable.

Date of experience: December 29, 2020
Kentucky
2 reviews
0 helpful votes
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Second time I've used Lensable
December 29, 2020

The website is fantastic and the order process is easy. It seemed like it may have taken longer to get my glasses than the first time I used Lensable

Date of experience: December 29, 2020
Florida
1 review
0 helpful votes
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I love Lensabl
December 29, 2020

This is my 2nd time using Lensabl. The first time was for lenses in my existing frames. This time I bought frames/lenses from Lensabl. The quality and service is great. I will definitely use Lensabl again. My only request is more frames in small sizes (45, 46, 47).

Date of experience: December 29, 2020
Colorado
1 review
0 helpful votes
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Phenomenal to say the least!
December 29, 2020

As a health are worker and glasses wearer I was struggling to find something that protected my eyes effectively. I stumbled upon Stoggles Eyewear and loved there concept glasses, and loved that they could change the glasses for prescription via your company. The prescription is perfect and i. Couldnt be happier. My family plans on buying more

Date of experience: December 29, 2020
California
1 review
0 helpful votes
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Very pleased
December 28, 2020

Very pleased with my 'new" "old' glasses. I had bought a beautiful designer frame and spent many hundreds of dollars many years ago. The progressive lenses in these frames were unusable for me but by the time I finally determined this it was too late to have them redone. I even used by insurance and still the entire finished product was well over $500. Such a waste and every time I opened the drawer where they lay languishing I felt badly at such a waste of money. Enter Lensabl and now I am no longer fretting about wasted resources. I am using my beautiful frames with a prescription which works for me and at such a great price too. I would recommend Lensabl without hesitation! If I had one suggestion for improvement it would be on the PD measurements. The credit card picture idea might not be the most accurate way to measure. I sent my picture to Lensabl but I double checked with my optometrist and the Lensabl vs optometrist measurements were different. So to be on the safe side I would get your PD measurements from your eye doctor.

Date of experience: December 28, 2020