LensablReviews 6,232

Easy to order, fit well, look great, great customer service. Delighted by the package logline YOU ARE GOING TO ACE THIS NOW. I look at it every day.
Wish the case was not so bulky - would really be nice to have something slimmer. And what are the 2 lenses in the case about? One of them has a sticker W/A/R/E?

My mom had some frames that I love. She wanted to give them to me for Christmas. Your company was the only one we could find who would fit my new lense RX with these frames. I love them! Quality work and packaging is very nice! I highly recommend!

So, I realize it may have been an autofill issue with google on my end for my mailing address, but there was no house number on my shipping address for the glasses, only the street. Looks like it was still mailed anyway, and no one reached out to confirm. Now USPS is saying my package is "Delivered"... but I'm not sure to where, so looks like that was money down the drain for both the glasses and for the prescription. Disappointed.

Like my title and Tina Turner's hit song, my Lensabl experience was simply the best! The on-line support was timely, terrific and clear. They kept me in the loop the entire time. They met delivery expectations and the clarity and quality of the lenses were far superior to any Warby experience I've had over the years. This first pair of lenses in my beloved Tom Ford frames is only the beginning. I'll be sending other pairs right away.
Thanks Lensabl team,

Don

***Let me preface this by saying that the Products (both lenses and frames) are EXCELLENT and that this review is SOLELY about Customer service or lack there of ***

So after buying a pair of Bose Tenor Sunglasses w/ RX lenses and encountering some of the WORST/NON-EXISTENT Customer Service, I decided to buy from them again.
This time I bought Bose Alto Frames w/RX clear lenses for everyday use. Once again, the Customer Service was TERRIBLE!
This company does NOT reach out to their customers to relay any info... UNTIL the customer enquires... Example of this... I placed my order on 1/9/2021. On 1/16/2021, the site said my order would be shipping out within 3 Business days. On 1/25/2021 I sent an email (NO PHONE NUMBER SUPPLIED TO CONTACT THEM) to try and find out when EXACTLY my glasses would be shipping. They responded hours later that they asked the lab and would let me know. Hours later I received another email stating that when the glasses shipped that I would receive an email update... GUESS WHAT... No update ever came and my glasses arrived yesterday (1-27-2021).

I've never purchased lenses online and I did some comparison and reviewed a few other sites and by far I believe your prices were the most reasonable and the care and which might purchase arrived was very impressive and thank you for the additional care items and I love the box in which my glasses are to be capped when not in use it could almost double as a very expensive coin purse thank you and I hope to be able to provide another pair for you that I would like implemented with prescriptive lenses.

First, the delivery was not in the 6 business day window that was promised.

Second, although the prescription is very good, the focal point for the reading lense (progressive lenses) is WAY to low in the lense. I must tilt my head very awkwardly to read, making them uncomfortable and practically unusable.

Third, they came with black marks on the lenses I assume for assembly?

I would like to return them.

My husband and I both have used Lensabl in the past but never again! My last order for my husband was placed for 2 pair of nothing special glasses on 11/27/2020. It is now 1/8/2021 and I have not received them. The only way to reach them is via email or message they do have a phone but no one is available to answer! The standard reply is "I will check with the lab and update". Their website says my order will ship in 3 days... it has said that for 3 weeks. They claim COVID will not affect production. I am wondering if perhaps they are going out of business? You pay upfront, something is definately wrong

I love my new transition lenses. What sets this company apart for me is not only the great quality of the lenses but also their service and professionalism. The frames I sent in for new lenses are rare and expensive, when I received them back there was some damage to the frames. Lensabl not only immediately took full responsibility for this but they also located brand new identical frames, purchased them and re-made the order. I am so impressed with this company that it's my pleasure to recommend them and write this review. Outstanding company and a special shout-out to Rhinna, she was amazing. I will definitely be doing business with this company again that's for sure.