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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Good, but they did not replace the nose pieces on one set. I sent two sets of glasses.
Great. I can see. Thank you for the lensabl case and cleaning kit, however upon closer inspection of my glasses, I see two circular markings on the top outer corners of each lens that cannot be wiped off. Bummer.
I had a positive experience with Lensabl that was quick and easy. I loved the packaging and the care products provided for my new lens. I can tell the lens are of great quality. I'm really excited to have my blue light blockers on my frames!
The glasses that I ordered were not made correctly. I sent my 4th email tonight requesting to have someone to contact me by phone to get help resolving the problem. I had someone to call me to take my order but cannot get them to call me to resolve my problem. Still waiting and not happy!
While the website is lacking some tracking functionality - a really great support associate named Rhinna kept me posted when I would message about updates.
The frames arrived today, unexpectedly, which was great. Nailed the PD and everything fits really well. Thanks again!
The process was so easy and I love that you can see what stage your order is in. I was surprised with how fast the shipping was and that it came with glass cleaner! Nice touch. Highly recommend
My right lens works for my left eye and my left lens works for my right eye. M very disappointed that I waited 2 weeks for this
Order was placed in sept 2020, received glasses back Jan 12 2021.
Initial frames I sent in were broken during production (Things happen) I was given the opportunity to pick out new frames. Received new frames an lenses yesterday, lenses have a gap on the left eye between nose piece, not a huge deal, but quality control is lacking. Jayme however was professional and responsive.
Needed prescription lenses put in my new Maui Jim sunglass. Local store was going to charge me over $400. Read positive reviews and thought why not try. Process was smooth and way cheaper and most importantly prescription and glasses are A+++++
Impressed by the quality, customer service and promptness. Highly recommended.
I opened the box to find only one pair of glasses. They were the reading glasses. Missing were the sunglasses. There is no information of where they are. It is difficult to get in touch with you to ask questions. Emails are not returned in 24 hours all the time. I think it takes too long to do this in the future.
I sent my glasses in for 1.67 lenses and they were returned with nice thin lenses.
I sent an indentical frame with identical prescription in for 1.74 lenses and they were returned with SUPER THICK lenses. After contacting customer service I'm told the THICK lenses are in fact 1.74index! Complete lie. They offered to refund 50 dollars and remake in 1.67 which should match identical to my current 1.67 lenses but they are returned with seemingly the SAME THICK LENSES. This company is a complete Fraud. Stay away if you value your time, money and dignity.
This order was the third order I've done in two years. Lensabl has my prescription on file and yet I still have to provide the info. You can't call them they only email you and it is slow. I paid for faster shipping. Nope. The order process took two weeks and don't provide updates or tracking information. I was hoping that the process would improve but it hasn't.
Working with Lensabl was fast and easy. They clearly explain the entire process and provide instructions for every step of the way. Once I shipped my DL frames to Lensabl, the process only took about 2 weeks from start to finish and I received a beautiful pair of sunglasses (using my DL frames.) The price for the lenses was very reasonable. I'm very pleased with Lensabl.
This was not the experience or quality I hoped for. The description was that this would take a couple days. I paid for the overnight shipping each way to minimize the shipping time. I shipped my frames in the overnight package provided. My frames didn't ship back to me for 16 days. And when they did they were shipped normal USPS and took another 6 days to arrive. All told it took 25 days from the date of my order to get a set of readers that were promised in just over a week, and that's with an up-charge for overnight shipping to make it quick. Upon arrival the lenses are low quality and will be little use to me. They are much thicker and heavier than the lenses in my other glasses even though I paid the up-charge for the supposedly thinner and lighter weight lenses. And these are just readers. I shudder to think what prescription lenses would be like. I will not be using lensabl again.
Bad, bad. Your communications are real bad. First, at the time one place an order you do NOT say that you do NOT send emails or phone calls or texts if there is an issue with the order, I found the hard way, after I placed the order it was placed on hold for lack of information but I only found about it 10 dasy after i placed the order by login in to the web page. Then you made my lenses WRONG, both pairs! Return one pair. Since it was your mistake I asked if you could expedite fabrication and shrten fabrication and delivery time. I was told THAT was not possible... Decided to check status online about 3 or 4 days later to find out the order was again on hold due to lack of information... since you NEVER answer the phone, it takes at least two days to get an answer... then I was told that the order was NOT on hold, the information posted on your web page was wrong, no problem with the order, I was told. Why the wrong information? Just to upset even more an already upset customer? It seems you DONNOT CARE your customer cannot see well because your bad performance?
I was searching to save my really expensive frames and replace the prescription lenses. Where I bought them originally the replacement was double what Lensabl was offering. So I thought this was a great chance to try something new. Pretty good experience, over the holidays from signing up to sending my frames and receiving finished product was about 3 weeks. After week 2 I did not see progress on the website, so I reached out via the website. The turnaround was great, I had my repaired glasses within 7 business days. Great recovery, I love my new old glasses again! Thanks.
It is very difficult to communicate with this company. No way to call ad speak with a human. It takes days to get a response by email. I had to ask if my items had been shipped and request a tracking number. USPS lost my order. I had to tell them to refund my money before they decided to overnight my order by UPS. It took about a month for me to get my order. I am very disappointed.
I have not tried the lenses yet. I sent my Bose altos in to get a progressive lens put in. They received them on dec21. They are committed to a 6 day turnaround time. It's Jan 12
The status indicator shows the stages... it just never moved and always indicated 6 business days... for the last Three weeks. They are ver responsive to email and I have been told
1. It will ship in 3 business days
2. There was a quality control issue
3. We are on it.
Finally last Friday I said I was going to block my credit card and dispute it. Today jan11th they said it was shipped and their website updated to say it shipped. I won't be using them again. Not even a we are sorry for making you wait. A cheery email that they shipped it was what I got.
To say this was a frustrating experience... well understatement
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members