LensablReviews 6,232

Sent in some Hugo Boss Frames In their original Hugo Case. Didn't get the case back. I only wear readers and hoped to get a progressive lens with no magnification on top so I could wear them all the time but they are the same +1.5 from top to bottom.

I had them put lenses in two pairs of frames I had. Stores that had previously done this for me were no longer offering the service. They want you to buy their frames but I really liked my old frames and had found some spares online I wanted to have as backups. The retail places don't want to take my money. Enter Lensable. Reasonable prices. Few week turnaround. It's a little worrying to do this through the mail but they did a good job. It would be nice if the website had a bit more explanation about the different coatings. If they had I probably would have spent more money but I went with the basic coating and polishing. They gave me cases and lens cleaning kits for both pairs. I'm very happy with the service.

I FINALLY received my frames with new lenses and I love them. The process to get them was horrible. It started in October and after having to follow up many times practically begging for an update, I finally received them in January. Excuse after excuse was given including breaking the frame, lenses not passing inspection etc. I even got an email for someone else's lenses where they had broken the frame. To add fuel to the fire, the email were addressed dear Optimum, which is my carrier, instead of my name. The final person ( after 3 different ones) followed through on what she said would happen and I received them shortly afterwards. I worked several years with a well known optical company and I know the challenges some frames and lenses can have. I would have liked to be told honestly that they couldn't do the work or at least been kept up to date on what was happening without having to constantly reach out.

The process took a long time to complete and finally once I got my glasses I couldn't see through them. It was a complicated prescription that would have really needed to be done in person because the measurements were wrong, and since they were progressive I couldn't see through them. I had to go to LensCrafters to measure them and to know they didn't fit. No one called me before they were made to explain anything, ask questions or even advise this is not as easy as it sounds for this type of prescription. When I told them that they simply said they'll remake them and are these the right measurements now from Lenscrafters. If I have to go elsewhere to do measurements and go back and forth after not having seeing glasses for a month, it's not something they can fix. They said there are no refunds and even though I had bought contacts for $150 from them already and they could have at least offered credit towards contacts they just said no refunds, we'll remake them. After I emailed them that it won't work because I'm not there in person and I can't see through them without the proper in person measurements and I felt I pretty much had to "eat it" I didn't even get a response. So now I'm out of $227 for glasses I can't see through, it's taken a month already and I still have to pay Lenscrafters to get them done right. So unless you're a professional and do this for a living, don't waste your money. Service was awful on top of everything.

Have placed multiple orders to have new lens replaced in my purchased frames. The process provided is easy to follow and effortless. I have ordered both progressive and bi-focal lenses. Each time the lenses have been made perfectly. Usually produced and shipped quickly. Unfortunately, on this order my order stayed in a complete "waiting to ship" status for over a week? It did require me to reach out to customer service twice to request a follow-up. Reason for taking off one star. I do recommend the company for good quality replacement lens.

Man was this process EASY! Now that there are several PD apps on the market I was able to test my PD and order lenses for a pair of frames that are 7 years out of date. I wear bifocals now, and was unsure of what numbers I needed. Jason replied MUCH quicker than I had expected and told me exactly what to do so I could have my lenses crafted for single vision readers instead. Entered my info, printed my label, packaged my glasses in a box I had, dropped it in the mail and that was it. It DID take a little longer than expected, but I think that's mostly due to internal tracking issues. The process didn't appear update as the glasses went from arrived at lab straight to waiting to be shipped in 3 weeks. I also ordered a full pair of glasses for my daughter, and those were MUCH quicker to be received. She loves them, and they look great. I've also recommended Lensabl to a few friends, so I must like it.

I'm 2 months into this and still don't have wearable glasses. I followed Lensable instructions to a tee and also provided additional information and photos and my first set of lenses were not useable at all. The near vision was only clear while closing each eye and turning my head to look alongside my nose. The second try has my right lense improved and useable but the left lense with the same problem. I'll update this if they ever get it right.

The idea of sending off my sunglasses to get updated with my new prescription was great! Very happy with the pricing and the process. But once I put them on, wasn't sure how I felt. Some small things I can read with my regular glasses are difficult to read in the sunglasses, but it could just be due to the polarization of the lenses (its been a long time since I've used them so I can't remember if that's normal). The biggest issue is one of my lenses feels very loose. I can feel it moving around when cleaning it and I think it could pop out very easily with a little force. The other one is solid in place.