• Lazada SG

Lazada SG

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Overview

Lazada SG has a rating of 1.35 stars from 191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lazada SG most frequently mention customer service, credit card, and delivery date problems. Lazada SG ranks 682nd among Marketplace sites.

  • Service
    32
  • Value
    30
  • Shipping
    29
  • Returns
    28
  • Quality
    26
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
12
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What reviewers want you to know

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Critical highlights

  • I complained to Lazada through their online chat customer service.
How would you rate Lazada SG?
Top Positive Review

“Fast Delivery, Service is Good, Allows Return and Refund”

R W.
12/5/22

Service is good, delivery is fast, good pricing, return refund processes is also allowed. Overall I think this is the best marketplace for shoppers who prefers fast delivery option and quality product services.

Top Critical Review

“Awful return & refund - and problem still not solved”

Poppy C.
1/11/24

Terrible return services, such an awful experience. I bought a product on lazada and didn't like it so I requested return & refund on 21 Dec. I chose pick-up as the delivery method for return as the item is pretty big, hard to take it to a post office. Then, there's no in-app notification nor MSM, whatsapp, NOTHING, notify me when this will be picked up and returned. The courier came once when I'm not at home, then I missed that delivery. And that is the only time they came, later on I tried to contact the courier they saying they don't have such return order anymore. So I went to Lazada to check what's going on, while I was told to wait. After 2 weeks, and various times of contact, they said to rescheduled a return for me, yet still, no update, no one came, parcel still here. What's more, the Lazada system has canceled my return request since it's pending to long. Excuse me? Each time I try to contact them, all I get is "our resolution is working on this with priority". Is priority in Lazda means after a customer complain 10 times you manage to get one return rescheduled? I was so pissed and called see if I can speak to any other department to resolve this matter as now I couldn't even initiate the return myself, the order was closed for me somehow, but all I kept getting is still waiting for resolution team. This is so ridiculous, I'm so unhappy with this, this is extremely unprofessional and disappointing.

Reviews (191)

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customer service (75)
Thumbnail of user patricial1986
1 review
0 helpful votes
July 6th, 2022
• Updated review

This is an update on my order from Super Value (M). After sending many messages of complaint, I have received my package. But this experience has made me more cautious about using Lazada. Probably will still order from Red Mart as I have no problem with them.

Super Value (W)
June 30th, 2022
• Previous review

I ordered from Super Value (W) on 3rd of June 2022 and it keeps showing "to ship". Msged the shop on 22nd to ask why it's not shipping out yet and they replied the next morning that they needed to check. At 6pm I msged to ask any news. On the next morning they replied whether I wanted to wait or wanted a refund. I asked how long more to wait and again only next morning they replied that they have no idea. So I answered that I would like a refund. Next morning they replied "sure" Then nothing again. On the 28th of June I asked them so how will they refund and they replied until the courier tells them that the article is lost then they will refund. Then yesterday suddenly I receive an email saying that the package has just been delivered. But I did not received any package. I called the help line but the operator's reply was Lazada can't do anything and it's between the shop and me. This is very unacceptable. I have ordered from other shopping platforms and when this happens the platform takes responsibility and made sure I got my refund or at least they made sure the shop sent me a new package. I don't think I will shop at Lazada ever again and I will also be warning my friends and relatives not to shop there too. Too unreliable!

Thumbnail of user susiet51
1 review
0 helpful votes
October 28th, 2021

Skip Lazada for small, popular items. My order for a popular hair item was suspected pilferaged within NinjaVan. It was supposed to be delivered by 12 October but NinjaVan did not bother to revert despite my repeated requests until Lazada approached them this week. It appears NinjaVan does not measure its Delivery performance so need not account for lateness.

To make matters worse, Lazada's promise of refund never materialise. Instead continue to ask me to be patient with them to wait for NinjaVan investigation. Wonder what kind of SLA Lazada forge with NinjaVan. What is the KPI for NinjaVan?

Very disappointed with both as one such last mile defect is one too many. This shopping experience is a total flop in terms of customer time, efforts and monies.

Products used:
Still waiting.

Service
Value
Shipping
Thumbnail of user kareny267
1 review
1 helpful vote
November 10th, 2020

I have been a loyal customer of Lazada for many many years and while some purchases seem to get cancelled for no reasons I was generally ok with the products and service. However, my last purchase of a sofa left a really sour experience.

Fri 6 Nov - my purchase finally arrived 4 days later than latest date indicated, even though the tracking claimed item had arrived in late oct.

The delivery guys at ZTO just chucked my purchase at my Condo carpark saying it could not fit into my lift. This was with wrapping on it still. I brought down scissors to remove the wrapping so that it could fit into the lift but the guys said they had to leave in a hurry but will come back to bring up to my house if it can fit into the lift.

Upon opening up a bit of the package, I saw Damage to 2 of the legs and called Lazada immediately. Ace attended to me and sent me the relevant forms to fill in for pick up. Called back the hotline and got hold of some male agent to confirm whether to click on returns or taobao bulky item and he insisted just returns will do.

After doing all that, I was waiting stupidly around in the carpark for a pick up as I had stressed several times to Lazada that my condo did not allow my item to be chucked at the carpark and it needed to removed that very day! However after calling ninjavan, I was told that pick up was scheduled for only next Monday!

I called back Lazada and was told there was nothing they could do so I had to go beg my condo management to find me a place to stash the sofa. Thank goodness they took pity on me.

Today, 9 Nov - emailed back to Lazada‘s email on pick up and got a message saying that this mode of contact had been discontinued and do not reply?!
Also messaged Ninjavan early in the morning and informed them to give me a more accurate timing cos I would have to arrange with my condo management to retrieve the sofa. Yes I mentioned sofa. Ninjavan assured me the delivery guy was already on the way.

Alas when the ninjavan guy came, he was shocked cos all he came with was a small van and he showed me his delivery instructions which said small item. He said he will call back his supervisor and see how. I also called Lazada and JD and later Joy said they will arrange.

My condo only allows me to keep the sofa till today in their holding room. Who knows when the pick will be and whether it will even happen today. I can only pray as I wait stupidly... in the carpark again.

Thumbnail of user vivianv24
3 reviews
7 helpful votes
October 28th, 2018

I cought some clothes on Lazada few times. It's ok, the price is cheap so I didn't expect much about the quality. The only thing I don't like is the shipper. They quite rude when they know I wasn't at home.

Thumbnail of user harrellg
1 review
6 helpful votes
December 20th, 2015

I have ordered many things from Lazada. I am a US citizen living in Thailand and, for the most part, merchandise has been okay. I even stopped doing COD and now just pay for my order via my Thai bank at the time I place the order. But... you cannot trust Lazada when it says, for example, "100% cotton". None of the shirts I have ordered have been all cotton. They are partly polyester (plastic) and therefore hot and sticky in humid Thailand. Moreover, when you try and place a review on Lazada that tells the truth, Lazada immediately takes your review down. In other words, the exact opposite of Amazon, where you can read the bad reviews along with the good ones.

This is how Asians often deal with problems: pretend they don't exist. But the problem is, Lazada will lose customers this way. Amazon has faithful customers because the customers can see for themselves what other customers say. Lazada thinks censoring their customers is the way to go. This is how Asians often deal with problems: pretend they don't exist. But the problem is, Lazada will lose customers this way. Is that smart? By doing this Lazada will sell a few dozen more 'bath brush with long handle' and fake "100% cotton" shirts but they will lose customers for life.

Also, I advise you if buying from Lazada to consider at least hesitating when it says "product shipped from abroad", which usually means China. You cannot do COD on those orders so it is not practical to open the box in front of the delivery person, then refuse the item (because you've already paid for it). One 'bath brush with long handle" I ordered arrived in a tiny package from China--it was the brush part only, minus the long handle. Ridiculous.

Thumbnail of user rere2
5 reviews
12 helpful votes
July 6th, 2017

If you are ordering small value item which not required warranty, you are fine with lazada.

Lazada.sg is another type of fraudulence. Be careful when you are buying from Lazada about warranty. They never honor warranty even the product is defective. They keep on dragging my refund after they receive returned faulty item. They wont notify what so ever when the received returned item. It's funny that Lazada said they are ready to face Amazon.
Ladaza, I am sure you will be down.
The worst online shop I ever encountered.
China online shops (Banggood, Gearbest, DeaExtreme, FastTech) are way better than Lazada.

Updates: I had received refund for the defective item and updated the overall rating.
(If you are buying electronic items, take note that refund process is very long and customer service may not provide clear responses in time)

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