Similar experience. 1 item was not delivered with status "preparing your order" for 5 days. After complaining, got a useless reply that "vendor is preparing my shipment and will notify me when shipped". The next day, called to inform me that my order has been cancelled (no stock).
Effortless Shopping? Wasted effort and spoilt my X'mas plans. Now have to spend more effort on last minute shopping.
Switching to Qoo10 for good. At least there's customer review to guide if the vendor is reliable.