PKI balik po ndi po dumarating product q bkit ang tagal processing nu
Kz po Mali pinadala skn
Product name Portable Bullet Vacuum Cleaner JK-8(Silver)
P1180
#*******
Salamat po
From Girlie Tagapan Teves
#*******982
Canumay, Valenzuela City
Pkiupdate po salamat
Order Number: **************
1. LAZADA, you're very slow in giving a refund. Mabuti pa kay SHOPEE ang bilis ng processing. Hindi kailangang magantay ng customer dahil in the first place pera naman talaga yon ng customer, unlike kay LAZADA. Hassle na nga ang pagreturn dahil ang bagal, ang bagal din ng refund kahit nakarating na kay seller.
2. LAZADA, sinungaling ang ibang customer service representatives niyo. Walang consistency. Nasa status na ni ninja Van na returned na kay seller at nagemail din ako sakanila. Ang bilis ideliver ni Ninja Van in fairness. Mukhang, iniipit lang ni LAZADA ang refund.
Still waiting for refund. 19 days and counting...
Sa mga gustong bumili gamit ang LAZADA WALLET at other modes of payment, puros COD nalang mga bes. I check bago magreceive ng item dahil ang pangit ng processing nila ng return at refund. Hindi sila well coordinated at walang consistency.
MAGSHOPEE NALANG KAYO KUNG PAYMENT FIRST BASIS!
Hi T L., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Nag order ako ng bed with note na frame and mattress only, bago ko i avail tumawag muna ako para isure kung tama nga ba and totoo yung ads nila na yun sabi ni Ms. Agent "yes, ma'am" so ako naman avail agad then nun nareceived ko na FRAME lang walang MATTRESS then reklamo ako and ang sabi nun 3 agent nila FRAME lang daw ang nasa "WHATS IN THE BOX" nila wow LAZADA para naman nakikita namin mga customers yan "WHATS IN THE BOX SOMETHING NYO" basta ang alam ko nakita ko sa ads nyo is ito -> Note: Frame and Mattress only. Bed linens not included. Then insist nyo na FRAME lang talaga. Grabe kayo. Ganun na lang yun tapos ayaw nyo pa return yung item and for replace na lang ng ibang bed na may freebies or cheaper pa na BED FRAME lang talaga. Disappointed customer here LAZADA.
We're sorry for this, Twinkle. Pwede po bang mahingi ang order number for this concern para matulungan namin kayo? Pwede rin po bang malaman kung sinong nag-place ng order for this item? Kasi po mam, kung kayo po mismo ang nag-order nito sa Lazada website, makikita nyo po sa product specifications ng item kung ano po ang mga kasama ng package pag na-recieve nyo. But anyways, intayin po namin ang reply nyo para ma-double check din namin ang specs ng item then tatawagan po namin kayo. Salamat po!
I ordered three items in Lazada with two different order number. My first order ******* is a cellphone and was ordered last September 19,2016. In the website it should be delivered between sept 22-24,2016. I was waiting for it, until September 29 but nothing came. My second order has two items on it. The second item came as promised. Now I asked a tracking number of my first order and then the customer service provided me one but unfortunately I can't track it because the courier (greenstar) doesn't have online tracking system. Now I look for contacts of GreenStar. I called Greenstar Luzon and they give me number of greenstar Davao, and then Green star Davao gave me a contact of GreenStar-Lazada operations in CDO. Now I called the Green Star CDO for it. Then replied naman immediately in response to my query. Now, sadly they said that they cannot deliver it because my shipping address in not cover with the scope of their shipping areas. Then the Greenstar told me that because of the problem they have returned the item in Lazada CDO warehouse and I was told to reorder. So I called again Lazada Customer Service for it and they told me that they will coordinate with Green star with it. Then after a day, I receive an email from lazada asking me to give a new consignee for my order *******, so I give my sister's name and address as well as her number. Then after that I receive an email saying that my order ******* will be delivered on or before October 6,2016. Now I was relieve naman October 6,2016 passed but no item came. After that, I receive an email again saying that my order ******* is now being cancelled because the courier cannot deliver it and now in transit to Lazada Warehouse. What? How come that they have given my order to a courier that cannot deliver it? Now they say that it will arrive a day after the transit and they will process the refund after they receive it. Now, I emailed Lazada again about it and I receive again an email that its still in transit going to their warehouse. It's been almost 4 weeks and it is still on transit? When can I get my refund? Its almost a month now since I ordered that item.
ORDER # *******
21/12/2015 09:52:08 Your item(s) is being packed and ready for shipment at our merchant's warehouse.
20/12/2015 14:43:05 We are processing your item(s). Please refer to the product page for more specific lead time of your item.
20/12/2015 14:43:05 Your order has been successfully verified.
20/12/2015 05:50:59 Thank you for shopping with Lazada! Your order has been received and is going through verification process. Next update will be sent to you via email soon.
Sabi darating by December 27-28 asan na?
December 29 na dito sa Pilipinas
UPDATE: Sabi niyo darating by January 5. January 5 na at patapos na ang araw WALA PARING DUMARATING
JANUARY 6 NA ***********************NA NASAN NA?
Hi Jeremy, we checked your order 364215982 and confirmed that it's still in transit. Please note that our delivery for orders within Metro Manila may take 7-9 business days (weekend and holidays are not included). In the event that you still haven’t received your item after the period we specified, please contact us back. Thank you!
NAG ORDER KAMI NG VICTORIAS SECRET NA LOTION AND PERFUMES PAG DATING PEKE SYA YUNG NABIBILI SA TIANGE AT KINOMPARE NAMIN SA ORIGINAL NA VICTORIAS SECRET, FAKE TALAGA. YUNG LOTION MALABNAW YUNG PERFUME PARANG TUBIG. WALANG KWENTA. AT UMORDER KAMI NG WATCH PUNYEMAS ANG PANGIT AT SIRA PA. TAPOS NGAYON UMORDER AKO NG PHONE HANGGANG NGAYON WALA PA. ALMOST 1 WEEK NA. NAKAKAPUNYETA NA YANG LAZADA NA YA.
We understand how you feel about this and we sincerely apologize for the inconvenience this has caused you. For further assistance may we ask for the order number for us to double check all the transaction. Thanks!
Lazada Bad day po^_^ pwede po bang ung mga review ng mga tao rito, replayan nyo ng maayos like ung (Kukunin nyo ren ung mga order number nung mga taong nareceive na ung item matagal na at nagsusulat nalang ng review)
Then sana sagutin nyo ng maayos paulit ulit nalang mga reply nyo
Mag OLX nalang kasi hahahha meet up pa second hand nga surely good naman
Wala paren order ko ngaun^_^ 15 days na hahahaha
Hi laza d., please be advised that we cannot pullout any account information if you are not going to provide us any details. For us to know the status as well as the whereabouts of the item, can you please provide us an order number so that we can check it? Thank you.
Been waiting for the delivery of purchased phone since december 29. It's been too long! *******.
Hi flordeliza g, please be advised that we are trying to call you several times. However, the contact number on our file was unattended. Regarding this concern, we may advised to please contact us through this link http://www.lazada.com.ph/helpcenter/. Thank you.
Dear lazada, pls cancel my order *******
Pls.
Having a lot of trouble about this cancellation
Hi Lester, thank you for not cancelling your order! :)
FOLLOW UP KO YUNG ORDER KO... NAG MESSAGE KAU SKEN NUNG SEPT. 27 2016 SAVI NYO WITHIN 24 HOURS LNG OUT OF DELIVERY NA YUNG ORDER KO BKET HANGGANG NGAUN WALA KAU UPDATE SKEN KHIT TRACKING NUMBER SA 2GO EXPRESS WALA KAU BINIBIGAY SKE PANU KO MALALAMAN... MAG RESPONSE NAMAN KAU ESTIMATE DATE NA BINIGAY NYO SEPT. 27 TO SEPT. 30...
ORDER NO. *******
Pasensya na po kung ganun, Axl. For your ON 325261236, ang TN nyo po via 2GO is L2666442J. As per 2GO's tracking tool po, they tried to deliver your order last tie pero "PAYMENT NOT READY". But no worries po, naka-schedule naman po ito for redelivery the next business day. Pwede nyo pong personal na maka-live chat ang 2GO agents using this link: https://goo.gl/SoOSZ0. For additional concerns and follow ups, you may call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I can't withdraw my money accidentally cash in, management so low… improve your management ZERO STAR
Hi Khristine, thank you for reaching out to us. Please be advised that currently, cash-in in Lazada wallet cannot be withdrawn. It can only be spent on Lazada to purchase anything on the platform. For more information about Lazada wallet, kindly visit this link: https://tinyurl.com/y9d45mh5.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, and IG, LIVE Chat is available 24/7 (except on holidays). Regards!
Pls cancel my order nmbr ******* coz i cant pay it. Thank u. It was just an accident.
Hi Olivia, your order 349761592 has already been cancelled.
Hi lazada pls cancel may order #******* napindot lang ng pamangkin ko hindi ko talaga siya order thanks :)
Hi, Dyan. As per checking naman po, cancelled/closed na ang orde rnyong ito. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I expected that my order will be delivered only for 1 week but until now I don't receive it yet. SO BETTER CANCEL MY ORDER *******... Disappointed
Hi, Rosita. As per checking, your order has been cancelled due to failed delivery. But since item is still available on our website, you have the option to re-order and avail of our latest vouchers. Also please be reminded that we have 5-12 BUSINESS days delivery lead time for orders outside the Metro. Except of course for the import items which has 21-25 business days (30 calendar days) and POWERBANKS or anything that has LITHIUM content which has an additional 15 calendar days ontop of the standard del. Time frame if within Visayas and Mindanao. Saturdays, Sundays and holidays not included. Good day!
Please Follow up lang po sa order ko #******* processing pa po eh... 3rd day na ngayon... Wala pa rin po ako nakatanggap ng SMS or Email..
Hi, Ahlyssa. No worries po, as per checking naman po kasi, 2 sa items nyo on this order ay dispatched na sa Lazada WH and will be delivered to you by LBC with TN 791007058286 & 791007058743. Both items po ay may expected delivery date na 31-Aug-2016. While ang Namco Bandai Tekken 6 for PS3 naman po ay may expected delivery date na on or before 16-Sep-2016. Para mas madaling malaman ang status ng order, please click this link: http://www.lazada.com.ph/orderstatus/. May maitutulong pa po ba kami? Let us know.
PAKI CANCEL PO NG ORDER #******* KO ANG TAGAL DUMATING ganyan ba talaga ang customer service nyu? Ang sama nyu tagal ko na nag hihintay starting from Sept 21 pag plce ng order ko OCT 3 na wala parin. Cancel nyu!
No worries, Vincent. As per 2go's tracking tool naman po, cancelled na ang order nyo. Salamat po! For more concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Timeline
1. Placed an order 29-06-19 for 3 items.
2. Two items delivered without any issues.
3. Last one which was a canopy tent arrange thru XDE logistics.
4. Posted status on 04-07-19 of failed delivery when they have not attempted at all and no calls receive. Then again 05-07-19 they posted delivery attempt failed again when there was again no attempt at all. It was Friday late evening when I came to know and tried to track.
5. Raise a complaint 06-07-19 and waited for Monday for update but none and receive an email from Lazada that the order is cancelled just like that. Raise a complaint again on online chat around 11 am today 08-07-19 if not mistaken and my household receive a call from logistics which was answered by my son and where he confirms that someone will be receiving and apparently they asked him if authorization is available for he answered " he is not sure " but the order should not be cancelled and definitely someone will be receiving the item. Kindly take note though that I have already advised the Lazada customer agent of the availability of the authorization as I am out of the country. Why then in the status posted today that order is to be returned as "customer is not reachable and customer not at home" my son spoke to them and I confirm on my online chat all the details required. This is a prepaid order ( paid by international CC) and I refuse for it to be cancelled because it such an inconvenience to us to so and this was not our mistake.
WHY DO LAZADA ALLOW THEIR CUSTOMERS TO EXPERIENCE THIS BULL$#*! FROM THEIR APPOINTED FORWARDER. I WAS INFORMED BY THE SELLER THAT THEY HAVE BEEN RECEIVING COMPLAINTS ALREADY OF THE LOGISTIC COMPANY. WHY THEN IT WAS NOMINATED TO DELIVER MY ITEM?
This should be look at and ensure that it will never happen again and that I will be expecting the delivery of my ordered item immediately.
Hi Cynthia M., we understand your disappointments as a customer and we appreciate that you reached out to us. For us to settle this matter as soon as possible, may we know the order number that is associated with your concern for us to check it?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Balik ko order ko Mali sayang pera Hindi pa ako nirereplyan ng seller. Order ko net helmet holder tpos ang dumating tsupon. Badtrip ayaw magseen ng seller said msg ko.
Hi Notiuganap E., we are sorry for what happened. Upon checking, your order from the given order number has been tagged as delivered just yesterday, November 7,2019, and you haven't filed an online return. With this, we politely advise you to file an online return first and anticipate a reply from the seller within 3 working days. You may also refer to this link https://tinyurl.com/y79akx8l for more information about Returns.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
VERY DISAPPOINTED SA SERVICE NG LAZADA! FIRST TIME KO MAGTRY NA MAGORDER SA WEBSITE NA TO NG GANITONG PRINTER LAST FEB27. I'VE BEEN WAITING FOR IT NG ILANG DAYS AND WALA KO NARECEIVE NA KAHIT ANONG NOTIFICATION FROM THIS COMPANY. TUMAWAG AKO TODAY MARCH3 AND SAKA KO LANG NALAMAN NA CANCELLED NA PLA ANG ORDER KO! NAGIINTAY LNG PLA AKO SA WALA! THIS IS FOR MY WORK AND VERY TIME SENSITIVE ON MY PART AND I TRUSTED YOU GUYS NA AKALA KO RELIABLE KAYO. NAPAKAWALANG KWENTA PLA NG COMPANY NA TO.
MERON PARIN NITONG MODEL NA NAKAPOST SA WEBSITE NYO AT ETO UNG EXACT SAME MODEL NA ORDER KO AT OUT OF STOCK NA DAW NGAYON.
VERY DISAPPOINTED! I WILL NEVER BUY AND WILL NEVER TRUST LAZADA AGAIN! IF I CAN POST TO ALL REVIEWS ABOUT LAZADA, I WILL!
We understand your opinion about this, Erika. First, we just want to let you know that we send emails to those cancelled order due to OUT OF STOCK. We even send them compensation vouchers for the inconvenience. And second, if you see any item exactly the same at what you've ordered, it doesn't mean that it has the SAME SKU since we have other merchants selling same items. Pasensya na po sa nangyari. Good day!
Hnd pa mag 1 mount sa akin na sira na gsto ko ibigay nyo warrante number or certification item para ma gamit warrante. Nyo sabi balik nyo lng para ma replace item ngyn ang tlga na di pa ma replace
Hi jerome s. We're sorry to hear what happened on that. By the way, can you please provide us an order number so that we can check it? For further assistance, you may also send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available 24/7 and Facebook Direct Message - live chat from Mondays to Sunday, 8 A.M. until 8PM. Thank you.
Overview
Lazada has a rating of 1.4 stars from 1,613 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 804th among Electronics sites.
- Visit Website
- Makati, NY, Philippines
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Girlie. As per checking po, refunded naman na po ang payment nyo para sa binalik nyong item. Nai-process po namin ito via refund voucher last May 16,2016 at encoded na rin sa aming system. Paki-check na lang po ang inyong email's INBOX or SPAM folder for the details. Pinadala po namin ang email last May 16,2016 bandang 4:11:57 PM. For future concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!