Today is November 1,2015. I wrote a 3 star review back on Oct 18,2015 titled "Foreign credit card billing address is a problem for Lazada". I went back and changed to 1 star. I originally gave 3 stars because I THOUGHT that their issue with processing USA credit cards would eventually be resolved. Well it now looks hopeless and I have spent an estimated 10 hours trying to order one cell phone to prepare my partner in the Philippines for an important job. If I could find a competitor with the product I would use them for sure instead of Lazada. This has revealed how incompetent Lazada is at their business.
Since my Oct 18 post they have improved their system by adding a provision for foreign credit card addresses, but they forgot to include a field for Zip code, which most businesses know is required info for card processing. I find this humorous and very "third world" technology. Well, I found a work around their system error trying multiple credit cards and multiple transactions and finally got it processed by putting my "Zip" into the "City" field and bingo, my bank card approved it. Contacted my bank to make sure they approved and they said yes "waiting on Lazada" to approve on their end now. Now 10 hours go by, then I get an email from Lazada saying my order was cancelled. I have received six of these. Yes, this is identical cancellation #6 since Oct 18. Yes I am persistent... perhaps insane. I have completed 6 orders for the same cell phone and it's been cancelled 6 times. Each time I get the same COPY-PASTE reply from support saying I need to correct my address matching. Well I have tried 5 different credit cards now from 3 different banks, and my address given works fine all over the world, except at Lazada.
Dear Lazada supervisor: You guys have a serious problem. If you ever find this message, please review ticket #'s *******, *******, *******, *******,*******,*******,*******,******* and see if you can figure out a way to stop the clerk that cancels my order. They must not understand how to interpret approved bank transactions. Just tell the clerk to accept my payment and hit the APPROVE button instead of the CANCEL ORDER button.
Yung order ko. Ilang days na... wala pa rin sabi na ship na pero wala pa din kamusta? Anu un? Thank you n lng... sobrang abala nito... nakakainis... paki check nga po plss lng...
ORDER # ******* Placed on 20/03/2016
Hi, Jam. As per checking po, REFUNDED na po ang payment nyo for this returned item. Ang amount po ay magre-reflect sa HelloPay account nyo within 2 working days mula po kahapon. May maitutulong pa po ba kami? Let us know..
This is my order number ******* pls cancel because i dont need the product because is super delay thank you.
Hi Emmanuel, thank you for taking our call. Your request has been noted.
I am trying to reschedule my orders' delivery date to on or after AUGUST 19,2018. I already texted LEX (which texted me after I already left the house this morning going to tge airport). I got no reply from LEX at all. So I chatted with a Lazada live agent this afternoon, but got no reassurance that the redelivery will take place on or after Aug 19. The live agent just said that s/he will "coordinate" with the courier (LEX) regarding my request. So this late afternoon, I called Lazada's customer service hotline & requested again that my orders be redelivered on or after Aug 19. The agent kept rudely telling me that there is "NO ASSURANCE" that the courier will be able to redeliver my orders on my requested time frame (on or after Aug 19).
Don't know what is so difficult about rescheduling my orders with Lazada. A company as big as Lazada should have efficient coordination with their partner courier/s and other departments.
Good thing my orders are COD, or else if redelivery fails & I had already paid ahead, I will surely have a very hard time asking for my money back. (Based on so many Lazada bad reviews.)
Hi Nica I., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Ibabalik ko po sana ying item na inorder ko na dumating lang khpon. Netbook sya, super bagal nya at ung mga apps nya nagfoforceclose, at ung ibamg apps hnd mabuksan. Sbe 4-6 hrs daw to natagal, pero wala pang 1 hr balolobat na sya. So i decided na ibalik nlng at irefund ung pera ko. Sang address ko po isesend ung package? Salamat
Hi, elsha h. Pasensya na po sa nangyari. Pwede po nating ibalik ang item ng LIBRE sa pinakamalapit na LBC outlets sa inyong lugar. I-fill out lang po ang kasamang Return form at isulat ang defects na naobserbahan sa item. Kung wala naman po kasamang return form ang item, pwede nyo pong i-download ang aming online return form using this link: www.lazada.com.ph/return/. Tawag na lang po tayo sa ating CS hotline para iprovide ang RTN na ibibigay sa inyo ng LBC pagbalik ng item. Good day!
I was checking my orders and thought that i didn't order this item. But now i've ordered it twice. Please cancel this one
Hi Re, we checked your account and confirmed that you have placed an order for the item Red Pepper Waterproof Shockproof Protective Case for iPhone 6/6s twice but looking at the orders, we would like to confirm that one of these has already been cancelled. Order 338619192 is the one retained while the other one has been cancelled. Thank you!
They send me wrong items. I ordered phone case was waiting for a month and receive a $#*!ing spinner which I cannot return
Hi Victoria K., we're sorry for that matter. If you received a not working or if you have any concern about the item. Please be advised that you may return the item to us since we have a 7 or 14 days return period for us to process your refund/replacement and we will conduct an investigation between to our seller/merchant. Just follow the step by step procedure on how to return your item:
1. Log in to your account (email add used to place the order)
2. Go to "My Orders" and click "Return"
3. Fill out the return form;
4. Write the return number or order number on the piece of paper at the package
5. Pack the item (make sure to include the freebies if there is any)
6. Send to any LBC Branch near you.
Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+ Thank you!
I complained re orders not received. NO action! Have not received order until now- 3 months! You will lose customers with this inaction.
Please cancel my order ******* due to lack of money and budget, because i order already in Lazada and it was delivered now.
Hi, Christine. As per checking, there is one item under this order number that has been cancelled. Is there anything else we can do to help you? Let us know..
I bought an item from Lazada, I did not receive my product, now they refuse to tag it as cancelled and dont want to refund! I paid 20,000!
Hi Just S., we do understand how you feel as a customer and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Nag order kme ng watch dpat jun 13 to 15 dadarating na may tracking number na nga kme ng lbc tapos cancel scamer nb ang company nyo simpleng pang gagago sa mga customer nyo ang *******@wa nyo magsara na kayo kung panget ng service nyo paano na marerefund ng cash yung binayad namen. Perwisyo talaga kayo..
Pasensya na po sa nangyari, Sir Miguel. Hindi rin po kailanman nang-scam ang Lazada Ph. Pwede po bang mahingi ang Order Number for this concern para matulungan namin kayo? Intayin po namin ang sagot nyo. Salamat po!
Pa cancel nlng ng order ko. Eto ung tracking# *******. Sobra tagal kasi dumating lagpas na sa due date. Pinuntahan q na kahapon sa 2go wala pa daw yong item q anu yun lokohan? Eh nung last week pa na shipped yun! Kakainip mag antay. Pa cancel na lng po. Salamat!
Hi, Gen. As per checking po, successfully delivered na ang order na ito. For future reference, be reminded na meron po tayong 5-12 business days delivery lead time for orders outside Metro Manila. Hindi po kasama ang Saturdays, Sundays at holidays sa bilang. Iba rin po ang time frame natin sa mga POWERBANKS or anything na may LITHUIM content(dahil kadalasan via SEA po ang transportation nito) at IMPORT item na may 15 - 20 business days or 20 - 30 calendar days. Makakareceive naman po kayo ng notifications once out for delivery na ang inyong order. Para mas madaling malaman ang status ng order, please click this link: http://www.lazada.com.ph/orderstatus/. May maitutulong pa po ba kami? Let us know. Good day!
I have been a long customer of Lazada however that will end now as their new shipping policy is a total SCAM!
I ordered an item and paid for it outright and paid an extra for a standard shipping which cost double compared to an economy shipping, cause it would only take 3 to 5 days.
I have been tracking the order from their website and found out that on September 8th LBC already has the item. Which on my estimate should be delivered right on time.
I would always contact lazada's customer service to make sure that it happens. They always assured me that it would be delivered not later sept 13. They assured me to ignore LBC's promise delivery date of september 21 to 27 which is showing on lazada tracking site that contradict on the item order page.
Now comes september 13 and the order is not delivered yet, i have not receive any indication from lazada's automatic notification and the courier that it would be delivered today. I had reach out to the customer service only to find out that i had to wait again for 24 to 48 hours for an update. Just an update and not the delivery. Thats a total BS and a SCAM. You are paying more than the regular price of shipping to get your item in earlier time and Lazada is saying ohhh thats not gonna happen is a SCAM AND BIG BS!
THEIR TERMS AND CONDITIONS IS ONE SIDED AND ANTI CONSUMER. ASKING FOR AN INSANE AMOUNT OF SHIPPING FEE AND NOT GIVING THEIR CUSTOMER A GUARANTEE.
Hi Daniel D., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Dont buy from Lazada you will lose your money, still waiting on the tv we never got, li will give it 5 years and there will be no more lazada bunch of crooks also ximex courier that the use BE AWARE!
Hi John S. We're sorry to hear what happened on that. By the way, can you please provide us an order number so that we can check it? For further assistance, you may also send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available 24/7 and Facebook Direct Message - live chat from Mondays to Sunday, 8 A.M. until 8PM. Thank you.
Nag request ako ng return ng dalawang ram stick, magkahiwalay na order. March 16 pa yun. Yung isa, item refunded na yung status pero yung isa pa, hay mukhang wala nang pag-asa. Itinawag ko sa customer service dahil 1 month wala pa rin, ang sabi hintayin ko na lang daw. Hanggang ngayon wala. Di na ko uulit, Lazada!
Pasensya na po sa nangyari, Sandy. Pwede po bang mahingi ang Order Number for this concern para matulungan namin kayo? Intayin po namin ang sagot nyo. Salamat po!
Pa follow up po ng order ko. Tracking number: ******* and *******. Regalo ko po sana sa tatay ko yan. Natapos na po birthday nya hanggang ngayon di pa rin po dumadating. Sana po pag CASH yung binayad and fully paid naman. Make an exemption sa pagpapadala. Ilagay po sana sa priority. Please ipadala nyu na :( . Thank you in advance.
We're sorry to hear na hindi na umabot sa birthday ng dad nyo ang item, Mich. As per checking po sa LBC's tracking tool, 4 items po ang hindi pa nadedeliver due to the volume of their deliveries po. No worries we'll create an escalation email for the undelivered items. But we strongly suggest din po na personal nyo silang contakin via LIVE CHAT using this link: http://www.lbcexpress.com/track/. That way po, mas mabibigyan nyo sila ng additional instructions on how to deliver your items faster. Also, we would like to inform po na ang Casio G-Shock GA-100MM-8A Grey - Intl under ON 379523716 was already REFUNDED via your HelloPay account due to sourcing delays. Ibig sabihin po nito, we tried to fulfill the order with other merchants but cant find one. So as not to keep you waiting po, we refunded it na lang. We have actually sent you an email sa email address na ginamit nyo sa pagplace ng order with a compensation voucher for the inconvenience. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I ordered an irig voice microphone using my lazada app. It said that it was in stock. After i place the order, i waited patiently for it to arrive. I was not able to check my email but when i did, it said that i was cancelled due to it being out of stock. But a package arrived and it was labeled as the irig microphone but the content of the package as 2 shoeracks! How the heck did that happen? Im not sure what kind for brains their quality control has but a lot of them are slacking off or just plain dumb. It was a shame that i didnt receive the package personality. Our househelp received it and paid it. Now, i have to wait for them to refund the money. It took a while for me to wait for the package and now im going to wait again for my money wc i paid for an item i never ordered. That was my first and that's going to be the last that i will order from lazada ph. I hope someone from lazada reads this and does something about it so that this will not happen to the other would be consumers. But i will never recommend anyone i know to buy from lazada. Never...
Hi Rector, please provide us your order number so we can look into this. Thank you!
So umorder ako ng item april 25 **************173 then nag process nung next day april 26 na stuck na sya hanggang may 7 2018 then 7 pm ng may 7 nag email sa akin lazada na nacancel isipin nyu yun 2 linggo dun lang kinancel ang bagal ng respo support delivery tas service ingat guys ah babala
Hello, Ralph. We're sorry to inform you na nacancel po ang kanilang ordered item due to out of stock. You may re-order naman po sa aming website and this incident was already escalated to avoid this inconvenience to happen again. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
Umorder ako ng item sa lazada nung april 25 until now may 4 wla pa din ilang beses na akong nagchat sa customer care pero hanggang sa follow up wlang nagyayare naunahan pa nga ng isang item nadeliver ng maaga pa wahahah nakakbwesit it pa naman ako need ko ung item dinelay pa nila bwesit tlag bwesit
Received a defective tablet. Still waiting for the replacement to be processed. Not worth the hassle
WHAT HAPPENED TO YOU LAZADA I RECEIVE MY ORDER LAST SEPT. 27 BUT THE ITEM(CAR STEREO)IS DEFFECTIVE. I CANNOT USED IT FOR MY CAR. SO YOU NEED TO TESTING FIRST BEFORE YOU LEFT THE ITEM TO MAKE IT SURE THAT IS FUNCTIONALY. ANG HIRAP MAGBALIK NG ITEM NYO...
Overview
Lazada has a rating of 1.4 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 805th among Electronics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hi B W., we're sorry to hear about what happened on your recent transaction. Though this is the case, we appreciate your comment and feedback. Rest assured that this will be noted and forwarded to our respective team to improve our service. Should you require further assistance regarding your recent order, please contact us back together with your order number so we can look into this further. Thank you.