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I am trying to reschedule my orders' delivery date to on or after AUGUST 19,2018. I already texted LEX (which texted me after I already left the house this morning going to tge airport). I got no reply from LEX at all. So I chatted with a Lazada live agent this afternoon, but got no reassurance that the redelivery will take place on or after Aug 19. The live agent just said that s/he will "coordinate" with the courier (LEX) regarding my request. So this late afternoon, I called Lazada's customer service hotline & requested again that my orders be redelivered on or after Aug 19. The agent kept rudely telling me that there is "NO ASSURANCE" that the courier will be able to redeliver my orders on my requested time frame (on or after Aug 19).
Don't know what is so difficult about rescheduling my orders with Lazada. A company as big as Lazada should have efficient coordination with their partner courier/s and other departments.
Good thing my orders are COD, or else if redelivery fails & I had already paid ahead, I will surely have a very hard time asking for my money back. (Based on so many Lazada bad reviews.)
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I seldom had problems with lazada's delivery service before. However, in the past few months I...
Hi Nica I., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
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