LazadaReviews 1,610

I bought Samsang Galaxy S20 phone which was faulty and they rejected my return. When contact them about item, they just ignored my request. If I was in Australia, I would have taken Lazada to the court however I am in Phillipines. Its really shame to see that they cheat on poor fillipino.

Ordered covers for couch. Came in totally different from pictured. Tried to return. Seller won't pick up. No help lazada

I usually buy my cat food, electronics, clothes and food stuff because they usually fulfilled their 48 hour delivery. However, my past orders are now at least 5 days overdue and when you track the order, they are sitting in their collection hub center and not moving at all. I called customer service but that was a very disappointing experience as they kept saying it would be out for delivery soon. I asked for a specific time frame but they could not offer any at all. This is Lazada's own logistic company and they can't fulfill their delivery at all. Truly disappointing to see this once great seller declining right before your eyes.

More than 2 weeks now and I still don't have my refund yet! More than 2 weeks since I filed for return after receiving a broken TV. I did multiple contacts already with their customer service and have been lied multiple times. Inconsistent answers and resolution. TV is already dropped off and no one seems to care about my concern anymore. No one will entertain me via chat and they only respond once a day via email. Spoke with seller said they can't do anything on their end. Refund might take another 7 days or more which is very frustrating! LAZADA doesn't care about their customers and only cares about money! Very disheartening considering this is my hard earned money and my first ever purchase with them.

The LEX manager in Angeles City sucks, and cannot manage the service. No matter what you get included in the address label. It is ignored

Most products are broken, defective, and or unable to use! I had to throw away 50% of all products ordered!

I ordered products from Lazada, order placed on 24 Mar 2024.
When package arrived 31 Mar 2024 the parcel was broken.
I returned the products Placed on 1 April 2024.
On 3 April i got the following message from Lazada: We were unable to accept your return. We will ship the item back to you.
Because of the parcel was broken they stated.
So how should I have done different, repair the broken products before returning them?
They offered me a 30% refund only, which I did not accept.
Until today they only come with lame excuses.
Rest assured, bla, bla, bla.
I have done my last shopping@ Lazada.
Their freight company (lex ph) and customer service is so very bad.

I seldom had problems with lazada's delivery service before. However, in the past few months I have noticed more and more of my orders are being tagged as failed delivery for reasons that are simply untrue. Usual cited reasons are either customer (me) requested to cancel order or that I am unreachable of that I am not at home to receive delivery. These should never have been issues as #1 I've never refused deliveries before and I haven't even received a single call/message from a delivery courier. Let alone, my presence in the apartment was never necessary for a delivery to be completed as the apartment's reception/staff have always received packages on my behalf.

I have been a longtime buyer of Lazada products and had not encountered any delivery problems. But lately, all my orders has not been delivered. I will jus get a failed delivery advise and then sorry we can no longer deliver your item. So frustrating with the incompetent, lousy and poor delivery service by couriers assigned. I gave up and decided to buy from a better online store. I don't want to suffer from stress of their lousy service.

Lazada is always reliable thus I will give them 5 stars regardless which country. In Thailand companies are much more reliable. In The Philippines they try to scam you so watch out. Never do business with them outside Lazada

When I scroll down to sponsored products, sometimes I find really INAPPROPRIATE products! Like sex toys and gels with sexual or pornographic photos that are either censored or not,please remove these kind of products! I don't wanna see them!

It was my first time trying FREE SHIPPING however, the courier did not deliver my items.
I tried the second time FREE SHIPPING again, and this time AGAIN, I did not receive any items, nor a call or text from the rider. All of the items were canceled. So disappointing. FREE SHIPPING is useless

A Lenova laptop was bought for a new employee. It died before he could even use it. The seller is not responding and through Lazada system, it says no return warranted... and there is no human to help through Lazada. This is a laptop! Should at least come with a year warranty. What is going on with your scammer website? Need to now see if it can be repaired... order number Order **************

I have ordered maybe 500 items from LAZADA, especially during the pandemic. Some items I got were from SCAMMERS, and some I ordered from LEGIT, authorized sellers, or from "official" laz mall, brands, but have poor quality. They were shoes, bags and dresses that did NOT pass the QA test maybe? Some dresses I bought for 1,500 but the cut was odd, the stitching was bad, or it looked very cheap- something you can buy from DIVI for 200. The shoes I bought for 700, broke after 4-5 uses, when I go to church. The bags I ordered, were sent in a plastic bag, FOLDED! And stuff for my daughter were from scammers! That cost me- 500 each, about 3 of those orders, for my child- were different from the ones they advertised online. AND LAZADA management does NOT care.

Scammers proliferate on Lazada. Misleading and deceptive advertisements abound and sellers send worthless substitute items. If you ask for a refund the seller will claim the issue was resolved and Lazada agrees with the seller. Bingo! You are ripped off and Lazada claims to have an easy refund policy. No it's an easy rip-off policy.

The refund/return automation system should be reviewed from time to time because it is prone to glitch and or possibly manipulated/disabled if and when there might possibly conivance between seller and lazada app controller(maintenance people-IT). Ex famous paper towel (seller) had mistake in posting price, a buyer bought and paid COD for the item upon delivery, Delivery was quick(ordered 7/28/23 (8:32 AM)m delivered 8/1/23 ( about 1:30PM) paid 1088 for 30pcs paper towel (virgin pulp). But upon opening, it was premium pulp (2nd class). Tracking # XSM*******053. Buyer waits for the deliverer to post as delivered, so buyer can proceed with the return process. While waiting, buyer expressed desire to return by chatting with the buyer and asks for explanation for the mistake. (buyer admits mistake). The deliverer posted as delivered only on 8/3/23. Buyer now proceeds with the return process. But sad to say, the return button is disabled. It won't proceed. There are so many things that may run in mind when you analyze the unfortunate and wrong things that occurred in this particular item, one after another as if everything went wrong. Please take note and examine what worse scenario that could possibly happen in the future if little things will be taken for granted.

I had the worst experience of my life with Lazada, previously there have been instances where they will show failed delivery with out even coming or contacting me to deliver the goods, I thought may be I am thinking too much not once or twice It happened a lot many times, I tried trusting Lazada again but after what I experienced last week it's the worst, I ordered a pair of heels of Lazada, the delivery date showed 13 of July that gave me a days left to graduation to try it on and see, I I really need to go out when I am sick or not and now it's been almost my graduation day and I have nothing to wear because i trusted this app, the seller doesn't reply the customer care keeps me on waiting for an hour trust me I got my phone loaded just to be on line to have a talk for one hour straight, this app really needs some help and not fool there customers, They ruined my most important moment of my life
Thank you Lazada

You get what you order or the money back. Unfortunately, this assertion tends to be a sales tactic only. It appears increasingly challenging to get refunds for fraudulent activities. Protecting scammers interests is the deplorable choice made by Lazada, rather than ensuring customer satisfaction.
This scenario is intolerable, and I implore all individuals to weigh the costs and benefits of conducting business on Lazada's platform. It is wholly unacceptable, as a legal and ethical business operation, to encourage illicit practices and illegal behaviour.