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LaserShip Reviews Summary
LaserShip has a rating of 1.3 stars from 1,903 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LaserShip most frequently mention customer service, front door and wrong address. LaserShip ranks 402nd among Shipping sites.
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Horrible company. My first package was lost... and then so was the second package. ULTA still sent out my 3rd replacement via lasership. I've tried to contact them multiple times via email and FB message. NOTHING. I also signed up for text updates and NOTHING. My package toggles between "out for delivery" and "oops, your package is delayed and will be out for delivery next business day." Had I known, I would have skipped the cyber Monday deals and gone to the store. This company is worse than the USPS and that is saying something.
This company is garbage! Delivery attempted at 8:45pm (who delivers that late). They need more information for delivery so they don't leave my package or a note. I call customer service and am on hold for 45 minutes. The woman I spoke to tells me my package is going out today. I leave my phone number to call upon delivery. No delivery still 5 days later. No updated tracking information. You call to speak to someone and it immediately says sorry everyone is busy and hangs up on you. This company is so unorganized and shouldn't be delivering anything!
I ordered a multiple item package from Patagonia and never received it. Patagonia was very good about re-ordering and re-shipping asap but used LaserShip again and I didn't receive it a second time. They were all Christmas gifts and it's very upsetting and stressful. I hope Patagonia never uses them again. It reflects badly on their company even with great customer service it doesn't help when you don't get what you ordered.
If you can. Avoid this horribly unorganized company. They've lost my package yet again. Can't notify the consumer they lost item. Walmart is idiotic for hiring this company because it's making Walmart bad. Ik its a tough time of the year for getting items delivered. But amazon clearly Finds away. I ordered the item almost 3 weeks now. And still says the item is "out for delivery" and the item was suppose to arrive at my house by end of day 4 days ago..
They lost my package. I was very excited to get my item. When I try to get a replacement from the seller. The item was out of stock.
Wish I can give them zero star or less. Order from REI on dec 5 never got the package I had to cancel from REI, delays on scheduling my package everyday until I cancel the order. Stay away from this company!
Ordered from Carters, package shipped on 11/30 and sat in Woburn until 12/13 when it got "delivered" to my house. The status never said out for delivery just magically went from delayed to delivered. I was home and have security cameras and there was never a package delivered. Opened multiple tickets sent messages on Facebook no response. Will never order from Carter's again.
If you're a company please do your customers a favor do not use lasership for delivery. My expected date was the 11th said it was at a facility 15 mins from my house so I believed it didn't come so I waited called the 12th said it would be here sat or Sunday 2-3 days I believed them called and the said idk who said that it won't be until late next week their is no date a representative can actually give me that I will get my package which is a first I've ever experienced that it still says delivery date Dec 11th on the site it's now the 14th. I've tried calling Ulta to make my $100 order right they are just as bad telling me to wait 9 full days from order even though one of the lasership ppl said it won't be here then. (I'm reviewing them next) also the wait time is an hour which ive tried 5 different times trying to get an estimated delivery date and never got an answer. Please please don't use this company put your consumers first
So apparently my package has been on a total of 5 trucks within minutes apart! Called customer service for at least a hour after call was no closer to where my package was or if it was being delivered! They have delayed it several times and guess what they say it was delivered at midnight wow it literally shows it being loaded to a truck in my town and delivered 1 min. Later! This is a horrible company! But the employees families will have a wonderful Xmas with all the deliveries that didn't make it to the actual destination! Your welcome!
Beyond Incompetent and act like your stupid. Don't deliver packages or constantly saying out on delivery every damned day. When you call it takes two tries as the first time it goes straight to voicemail then you wait an hour just to be assure it'll show up by 9pm or the next day. I'm sorry but that's not how delivery works. If you're scheduled to have an item delivered by a certain day it needs to be delivered. Beyond disappointed at Walmart and Carter's for trying to save money by using a third rat company that constantly steal packages.
Ordered from Bath & Bodyworks. We have a covered front porch, and even though it was raining, they left it on the steps, which are not covered. An extra 2 feet of walking/effort would have kept our package out of the rain.
The sheer quantity of 1 star reviews should really speak for themselves. This company is garbage and it's ridiculous big retailers like Amazon continue to do business with LaserShip. I have never - not once - gotten my package when it's shipped with that company. They should be investigated for fraud and theft.
They don't even deserve 1 star its just that i had no option but click 1star... my package was suppose to deliver on 6th dec it got delayed and it's been a week there is no sign of delivery status I don't know how the heck other companies partnered with this so called LaserShip. Even representatives are not helpful
Both orders that have been shipped by this service has been delivered ti the wrong place and clear instruction for delivery has been left for the delivery person
Every time I see the delivery service is laser ship I know I won't receive any thing. When you call them you sit on hold for more than a hour. They have a habit of blaming the customer like we told them not to deliver my packages.
This lied that they brought my package and was unable to get in the building... but they left no notice stating that they missed me, they did not call or text me. They return my package. I tried calling them and it took me an hour to talk to someone. The worse shipping company. They should get out of business.
Paid for expedited delivery. Nope. Their tracking doesn't work. Their email customer service doesn't work. These guys are a COMPLETE MESS.
1LS*******193, I purchased some stuff on black Friday, and I just received the items today, this is by far the worst shipping company EVER, I never even heard of them, until I made a purchase through bath and body works, I will not purchase anything else online from any company that uses lasership, they are horrible, they don't answer the phone or any emails you send them.
Worse two companies ever... One two big to fail the other to dumb to succeed... N walmart is using this raggity a$$ company for what... Just on part of my experience... My package is in dayton nj... They said it will take 3 days to get to paulsboro nj... A 1h5min drive... Enough said... This is ridiculous...
This is the worst company that was ever started. Thanks for losing an important package. I don't understand why any business uses this company.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members