LaserShip

LaserShip may quite LITERALLY be the WORST COMPANY on the planet. Sellers/Shippers beware because this company is ruining YOUR reputation if you choose to ship with them to save a buck. Missed deliveries. ZERO CUSTOMER SERVICE. Virtual chats. No phone contact possible. Just a black hole, big circle of people who don't know what they are doing and do not care. Drivers do not follow instructions. MAJOR FRUSTRATION.

Notified package was delivered at front door but surely wasn't my front door.
It's been raining cats and dogs today and was nice to have to walk outside to find it at a neighbors house. Sure can't miss the correct numbers on my mailbox and house.

The delivery person claimed to have delivered my package on 12/21/23. At 10:27, I immediately went to check and there was no package. But there was no delivery man who entered the building between 10:00 and 11:00. Checked on cameras They do not provide any proof [ Visual Proof of Delivery] that they delivered the package. Trying to contact customer service via phone is IMPOSSIBLE. It doesn't matter what time you call, they're always experiencing high call volume and NEVER answer. You send an e-mail, you get no reply. What is this? This is fraud and theft like I have never experienced before. They are so dishonest and simply steal packages. I opened the case on December 21,2023. At 11:46 Case number: ******* There was a two-day "investigation" after which they said that the package was lost and that the seller should be contacted.

Had a delivery from JC Penny's and I guess they use Laser Ship which I wish I had known because I wouldn't have ordered. I never have good service with leadership. Most the time they don't delivery to the correct address. This time the guy actually did delivery to the correct home but first of all, he showed up at 2:50 AM. Who does that? I have a husband, me, a dog, and a newborn baby. You don't show up at someone's house at 2:50 am. Not only that, you could hear him slamming his car door multiple times, he just threw the package on the porch. Had something glass been in there, it probably would have broke. And then left it sitting out in the rain when I have a covered porch. Literally makes no sense at all.

Supposed to have received delivery on a monday Got automated email message that they needed more detailed delivery instructions Sent them every last detail possible to deliver to my apartment and yet they left my package on a sidewalk in front of my builiding! Make sure you know who the company you purchase from uses for delivery If it's this fly by night bozos run the other way!

This is my second time not receiving my package from this delivery service no picture was left claim they gave it to me I never got anything horrible liars and thieves works for them. Big scam on wheels!

I dont know why until now this company is still existing. For 2 days in a row, I had issues with their deliveries. They said the package had been delivered but I never got it. I have multiple cameras all around my house, I did not see any person deliver anything into my house. I don't know where they delivered it. There's no proof of delivery. Merchants should stop using this company.

I ordered a Christmas gift for my grandson online, unfortunately the website used a company called LaserShip for the delivery. Apparently the idiot driver could not figure out that he was on the East side of town and my house is located on the west side of town. I'm assuming he got frustrated by not being able to locate my address so this genius decided the best solution was to dump my package next to a dumpster at a construction company and report it as being delivered
5 days later this wonderful woman named Jenny, that worked there saw my package and went on a mission to find me and get it to me. I am so thankful to her, her daughter and everyone at Shirley & Sons Construction Co.,Inc. Thanks again Jenny you saved Christmas.
As for LaserShip you need to hire better, train better, follow up better…

As you can tell I just copy and pasted my post from social media, trying to spread the info.

They steal before it gets to the porch. Porch pirates be ware there is new pirate in town, they get it straight from the company, fakes the delivery and ignore my clime.
Stole my 3 delivery packages. I have cameras, they never deliver, but said delivered.

This is the worst delivery service EVER! You have to wait for someone to get in touch with you in order to resolve an issue. Which half the time no one does. I had specific delivery instructions to either knock or call upon delivery. The driver did neither! In fact he never even got out of his vehicle. I stood in my window recording him the entire time. In the video you'll hear a text alert. That's (Laser Ship) them saying that a delivery attempt has been made.

Years ago Blue Apron used them and they alway "lost" our meal delivery. They always note things as delivered and it was not. Luckily Blue Apron changed to fedex. Now Nordstrom is using lasership and the same issues - noting orders as delivered but not here. Horrible company - Stop using!

Horrible robotic customer service, always delivering my packages to another building in the complex. Website never shows accurate info. & they're never on time. If you can avoid it, by all means don't use them for anything.

Not sure if under new management because years ago there were some issues, but in the past year or so they've become the fastest, most reliable shippers out there! Both Nespresso and Sephora have been using them for shipments to my house, both come faster than expected, wonderful!

This delivery service is a JOKE. Never on time, don't update their tracking, say "delivery attempted " because they're either too stupid or too lazy to find your address. I'd give ZERO stars, if I had that option. They sent me an email saying my package was delivered. However, its not at my house, or mailbox. So, where is it?

I received a notification at 8:30 PM that my package was not able to be delivered. Why? Because they didn't have a gate code. My neighborhood is not a gated community, there are no gate codes to access anywhere in this neighborhood. Had to wait an HOUR to speak to customer service, only for customer service rep Jeremiah to disconnect from me and send an email saying he "submitted the information for review". Next customer service rep said they were going to "look into it." None of these resolve the issue, as this driver clearly just didn't feel like finishing their route and marked my package as "gate code needed." It's actually infuriating, especially after the package was delayed for 3 days extra already while being held by LaserShip. I'm so angry I can't even put it into words properly, and no one at the company seems to care whatsoever.

They claim they delivered a package to my house. I have security cameras showing the vehicle pulling up at the exact time someone "signed" for the delivery, yet no one got out of the vehicle (both my husband and I were home, our vehicles also shown in the security cam) and they drove away two minutes later. Despite several attempts to speak with customer service, my inquiries have gone with no response. Since this problem, I have read reviews on several sites, and I can't believe - not only - that this company is still in business, but that companies are actually still using them to "deliver" things! They've got employees AND managers convicted of theft, videos showing drivers literally throwing boxes at houses, and the worst ratings I've ever seen. They should be shut down immediately.

Pandora jewelry use this fly by night outfit to ship my wife's surprise gift.

Its really no surprise that it never arrived, especially considering I've never heard of this delivery company before.

They never responded on their customer service chat, but I was able to get a hold of a representative after a considerable investment of time on the phone. But ultimately they were of little help just referring me back to Pandora to file a claim. (Sounded like they're working out of a Eastern European call center)

If you run a business and you want to save a few pennies on shipping your top dollar merchandise,. But don't care about your customers I would highly recommend lasership.