LaserShip

I get a perishable food order weekly. The food company started using LaserShip 4 weeks ago and that is when my problems started. The first two weeks they left my order roadside even though they say it was left at my front door. I contacted customer service each time and after the second week the head of customer service called me and told me not to worry because he was going to fix this issue personally. Well he did a nice job! The last two weeks they didn't deliver the package at all! The food company said that LaserShip was too busy. Sorry! I have left messages for the head of customer service numerous times but he has never contacted me. I am going to switch food companies to one that doesn't use LaserShip because I really have no choice.

There was only one attempt to deliver my package which was on a Sunday. I called on Monday and gave detailed information and was told my package would be taking of hold. I have talked to 5 different people which 1 called me from the Memphis branched. Still a week later and it's still on hold and I'm waiting on a called back. This is the worst delivery service available and I HOPE companies stop using them. They are not reliable!

I have notice many companies are using this carrier. Hungry Roots food service uses this carrier and my food orders are never on time. I have orders arrive a day or two later and the packages are warm where the food is no longer edible because the ice packs have melted. Today I track my shipment from Fashion Nova and it was scheduled to deliver yesterday, however the label is showing that it was created but not shipped. Im under the impression that the driver forget they have packages get home and then deliver the next day.

My experience matches so many others here. Their "investigation" concluded that my package was delivered but they could not provide any proof (suspicious). Meanwhile I was home all day of the "alleged" delivery and our building cameras confirmed no packages made it to the lobby the day in question. The fact they have merged with OnTrac is telling as both carriers are unreliable and customer service is non existent. Retailers like ZARA are using them to cut shipping corners and save some pennies at the expense of their customers. Do yourself a favor: avoid online companies who rely on LaserShip or OnTrac for their shipping, or be prepared to dispute those charges for packages that never show up.

Probably one of the worst courier services out there. Everything from delivering packages to updating information on their website is completely trash. Delivery statuses get updated for the wrong days, there always delays every single time. Hopefully someone in Lasership can read these reviews and learn a thing or 2 from other services out there.

UPDATE 12/5/21, unfortunately they lost my bath and body works package.

Nearly every order from LaserShip disappears into thin air or shows up as never picked up (despite various sellers marking items as shipped). If it does arrive expect package(s) to be damaged or delivery instructions not followed. Any company who uses them usually has to refund or reship via a different carrier. Someone should run a sting and use AirTags to find out where all these thousands of missing packages are going. Something is off about this shipping company.

Once again Lasership disappoints...My son,s package was supposedly delivered but of course he never got it.Lasership needs to go.They are the worse. I wish these companies would stop being cheap and use the regular shipping carriers like UPS and FedEx. They lucky they got one star from me.They deserve zero.

Every time anything shipped/delivered by lasership never makes it to my home. They will mark it as delivered then you go check there is nothing. This is the worst shipping service I have ever come across and should go out of business.

I've had two orders that were falsely reported as delivered or unable to deliver. LaserShip must be engaged in a fraudulent scheme with retailers who benefit by having their brand in short supply. The retailer gets use of your money, insurance claims,and discounted products like shoes have a higher price in the black market. It's private equity stealing from people. Report them to the FTC.

This company can care less about people's packages. They will leave your package at the wrong address or anywhere else but where it's supposed to be. I'm gonna give Amazon a time out until they bring back their delivery options because this lasership is the worst.

No pros that I can think of but many cons. Delivery is slower than another provider. My package was thrown over our fence down onto our patio and landed about 10 ft. From the door. The expected deliver date was changed several times and then totally deleted. Not our first experience with them.

This is the second time within a month that they have failed to deliver an Ulta.com package. Ulta did the right thing and gave me a $30 gift card to replace the bonus items that were no longer available on the first lost shipment.
But two weeks later, for the second shipment, lasership pulled a new trick. "Exception. Delivery cannot be made. Business is closed"
I live in a single family home. The text message came at 10:30 pm. Obviously they are stealing these items to resell and just inserting random reasons for non delivery. It doesn't take a rocket scientist to see this.
Now I have to wait the 11 days again so ulta can refund my money. And of course the different bonus items will be unavailable again. I wonder if Sephora uses lasership. I swear I will not order again from anyone who uses them. You would think these businesses would figure out that this is costing them customers!