LaserShip

This is the second time within a month that they have failed to deliver an Ulta.com package. Ulta did the right thing and gave me a $30 gift card to replace the bonus items that were no longer available on the first lost shipment.
But two weeks later, for the second shipment, lasership pulled a new trick. "Exception. Delivery cannot be made. Business is closed"
I live in a single family home. The text message came at 10:30 pm. Obviously they are stealing these items to resell and just inserting random reasons for non delivery. It doesn't take a rocket scientist to see this.
Now I have to wait the 11 days again so ulta can refund my money. And of course the different bonus items will be unavailable again. I wonder if Sephora uses lasership. I swear I will not order again from anyone who uses them. You would think these businesses would figure out that this is costing them customers!

Unlike a lot of other users, I've had nothing but positive experiences with Lasership. I frequently get them for my Amazon same-day or one-day packages and I've never missed a package.

In fact, one of their workers used to call me before she delivered my same-days to make sure I was home. We eventually moved to texting which was so convenient. Very nice people.

The other reviews sound like how I feel about the Post Office--Utter trash.

If you google "same day delivery" "amazon" "Lasership" you will find hundreds of one-star reviews from people who were upset because not only were multiple items not delivered, but also because Lasership claimed that they were. Many are based in NYC - I am another one of those people. This has happened with them before and every time it's a several-day runaround to get a refund. Suffice to say, you should steer clear of these guys.

Lasership will have your package out for delivery all day, then late at night lie and mark it as delivered. This is a constant issue with them. Are they doing this to make their internal logistics look better and keep free packages? They need to be put out of business.

First, any company that uses the, will NEVER have my business. Both Summit Racing and Babylist tried to send,y orders through them. Every time, the tracking info says 'waiting for supplier' or just states 'exception - we are looking for your order'. Laser ship always says the order delivery date is the one originally promised... even 10 days after the fact. Summit had to overnight large heavy items that Lasership lost. I pulled all my business until they set my account t to UPS only. I didn't know Babylist used these fools too... or I would have never purchased from them. Avoid at all costs

I've noticed an increase in online sellers using LaserShip and since November of last year I've received ONE of the eight shipments meant to arrive. ONE. They all "get lost" at the facility 15 miles from my house. No one ever has any answers and then the seller has to issue a full refund. Smells like either an insurance fraud scam or just straight up theft.

What are LaserShip employees doing with all those "lost" items I wonder?

Businesses that use lasership as their method of shipping should be prepared for frequent full customer refunds. I've ordered countless items and when lasership is used by the business my package is left in the rain, thrown on the street, or never delivered. Why does anyone continue to choose lasership!?!?

I live in a condominium on the 5th floor. Luckily I work from home, everytime LaserShip is delivering a package it gets lost or delivered outside my building. They don't call or attempt to actually properly deliver any item, not sure why merchants keep working with this incompetent company. Hottopic and Lunchbox should stop working with LaserShip.

Can you imagine delivery delay, delivery suspension, delivered package to the wrong address. All these things happened together in just one f**king delivery. And after 10 days since the label was made and countless times talking with customer service, I still didn't get my package, if I could give a negative rating score, I'll definitely do it.

PLEASE! Stay away from using this shipping company... and If your vendor uses it, it's best to cancel your order. What an awful experience. Athey lost my package valued at $170 when I reported it the did a so call "investigation" that lasted a day. They don't give you any updates... this company is a robbery and needs to be put out of business. I'm starting to believe the employees are the ones stealing the merchandise. Consumers be aware!

I've been trying to get my package for 3 days now. Tracking says it's out for delivery. Hours later they'll say they tried to deliver and will try again. They don't contact you like you asked. If I had a time frame to be home to receive it would be great. Just leave the package outside sheesh. Customer service is trash. LaserShip and OnTrac are trash. You don't know whose delivering your stuff. I live in an apt complex and see cars in and out all day. Do better with your communication. I'm going to pay extra to get it delivered by someone else. I'm done.

A simple Google search of LaserShip reviews will tell you all you need to know about the shipping service. Heck, their BetterBusinessBureau page has a 1/5 rating from more than 500 reviews. How so many retail giants continue to utilize these frauds is astounding to me. I had a package marked as out for delivery one morning. Twelve hours later, it was said to have been delivered to my door. I checked my door within 10 minutes of that update but found nothing. Even better, I have a Ring on my door, so to say that it was delivered is nothing but a lie. Like so many other complaints have stated, either the couriers they use are completely incompetent or, more likely, those couriers are simply thieving packages while marking them as delivered, and they're doing it on LaserShip's dime at that. Save yourself the nightmare and avoid any company that utilizes these idiots at all cost.

Never order anything from a store that uses this shipping service! Either your item will not be at the location where your email says it was left! That's because they don't actually leave your bag at your house at all! The drivers steal your items and probably never even go to your house. Also if your lucky you might receive an empty bag in your mailbox with no item inside because it's been ripped open and items were stolen! I cannot believe they let these thugs deliver packages. After all these complaints you'd think this company would do something about this problem, instead this shipping service is going to go completely under real quick if this keeps happening to people!