website thubmnail of LaserShip
How would you rate LaserShip?
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Florida
1 review
0 helpful votes
Follow Maria S.
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It is the WORST delivery company I know, THERE IS NO WAY TO KNOW WHERE YOUR PACKAGE IS. It is already 2 times that the package does not arrive

Date of experience: August 23, 2021
New York
1 review
2 helpful votes
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Beware
January 11, 2020

RUN RUN RUN, DON'T USE THEM AMAZON USING THEM AND YOU NEVER GET YOUR PACKAGES OR REFUND. PLEASE DON'T USE THEM AT ALL

Date of experience: January 11, 2020
New York
1 review
0 helpful votes
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AMAZON LOOKS SO BAD HAVING TO DEAL WITH THE AMATEURS
AMAZON LOOKS SO BAD HAVING TO DEAL WITH THE AMATEURS

Date of experience: December 21, 2020
Washington
1 review
0 helpful votes
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Reported to BBB
May 4, 2020

I am so unsatisfied with the service from this company I ordered a package from Carters and it was supposed to came on May 1st I get a text email stating that my package was delivered I immediately went to the front door and did not see any package I went to the back door to see what maybe they left it on the back door still no package I was wearing my video from my ring camera and did not see no one in front of my house or on my porch my neighbor was outside and said no one pulled up in front of the house I contacted the customer service and the corporate office they were not helpful at all I spoke to a very rude representative by the name of girl chords are back then he put his so-called general manager on the phone whose name was Bruce and he was unhelpful as well Bruce told me that the driver that had my package what's under investigation for stealing and he had an anonymous driver following behind the driver to confirm if the driver was feeling and unfortunately one of my packages was one of the ones that were stolen and basically Bruce told me I was out of luck and I need to contact Carter's once I contact the Carter's back several other items that I ordered was out of stock so that inconvenience me all the way around I did report them to the Better Business Bureau and I contact the Carter I did ask them not to ship my items to LaserShip again they said they stop using LaserShip due to this nature and other similar cases after reading some of the other reviews I guess this independent contractor company is all about stealing I hope no one ever have to go through them I hope their business crumbles down to the ground... Theives. And not to mention out of the at least 10 different agents that I talk to you on the phone only ONE was helpful they kept hanging up on me they're working from home so I guess that they don't feel that the calls is being monitored and recorded it really don't even matter at this point like I said I reported them and I hope the Better Business Bureau can get back out there to the world to not use their favorite

Date of experience: May 4, 2020
South Carolina
1 review
0 helpful votes
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Drug use
December 5, 2023

Our delivery driver was high on drugs when he dropped a package off. Thanks laser ship. Classy!

Date of experience: December 5, 2023
New York
1 review
0 helpful votes
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This company admitted they delivered my package to the wrong address & offered no resolution!

Date of experience: January 24, 2023
Massachusetts
1 review
0 helpful votes
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Terrible
July 31, 2020

Just terrible. 5 days late from expected delivery date. Marked delivered. Package NEVER received...

Date of experience: July 31, 2020
New York
1 review
0 helpful votes
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Thieves
September 13, 2023

9 out of 10 packages do not make it to your door HORRIBLE COMPANY suck stink no good garbage incompetent

Date of experience: September 13, 2023
New York
2 reviews
6 helpful votes
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Totally unreliable
January 24, 2014

Totally unreliable. If you want your package delivered on time, do not use LaserShip.

Date of experience: January 24, 2014
South Carolina
1 review
0 helpful votes
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Overall good!
March 30, 2021

Fast shipping! Though updates should be delivered better...,,

Date of experience: March 29, 2021
New York
1 review
0 helpful votes
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THEY DESERVE NO STARS!
December 13, 2022

This is BY FAR THE WORST delivery company! I thought DHL was bad...LASERSHIP SUCKS! THEY LIE, CHEAT & STEAL!

Date of experience: December 13, 2022
Florida
1 review
0 helpful votes
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Perdida de paquetes
January 25, 2018

Darle una estrella a esta empresa es demasiado para lo que se merecen han perdido mi paquete no se hacen responsable uno como cliente es irrespectado y estafado, no tiene una oficina de atención al cliente y un número telefónico en Miami.

En este país una empresa fantasma como esta puede funcionar?
Donde están los derecho y responsabilidades hacia el cliente?
Donde están la autoridades que supervisan las empresas por sus servicios?

Date of experience: January 25, 2018
Virginia
2 reviews
0 helpful votes
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Pésimo servicio
September 26, 2023

La palabra compañía les queda grande. Nunca entregan a tiempo, pierden los paquetes, dejan los paquetes en negocios cerrados fuera de la puerta habiendo negocios al lado no son capaces de dejarlos en la tienda vecina o entregarlos al otro día. Esta compañía no la deberiade usar mas. Opté porque me entregaran en mi casa y no en mi tienda para no perder mas mis paquetes por si donde compraba usaban esta porquería de compañía y pasó exactamente lo que estaba pensando, el paquete desapareció, según el estado de la entrega dice paquete perdido. Tuve que volver a reordenar mis productos y estos no llegarán a tiempo para el día que los necesito. No se merecen ninguna estrella.

Date of experience: September 26, 2023
Virginia
1 review
0 helpful votes
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La peor empresa nunca entregan mi paquete en la dirección correcta horrible que gaste dinero y ustedes no les importe

Date of experience: November 9, 2020
Florida
1 review
0 helpful votes
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Ladrones!
August 30, 2021

Dice deliberado y es mentira!
Nunca recibí el paquete
Tampoco contestan el teléfono ni en Doral
Ni en costume service

Date of experience: August 30, 2021

Overview

LaserShip has a rating of 1.1 stars from 1,902 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LaserShip most frequently mention customer service, front door and next day. LaserShip ranks 393rd among Shipping sites.

service
754
value
623
shipping
750
returns
449
quality
586
+218