LaserShip

Stole my sneakers from Nike and claims item was damaged
Why would Nike use this company and not USPS, UPS, FEDeX etc…….

What the hell is lasership? I've had three packages: Banana Republic, Old Navy and now Urban Outfitters within the past month tell me that my package has been delivered through lasership. I got outside of my condo and I see no package, I reach out to my neighbors and nothing, no one has seen a package from "lasership". I am literally home all day. I work remotely now. I've had to go on 3 different chats with Banana, Old Navy and Urban Outfitters where they tell me "wait 3 days because lasership sometimes says it's been delivered but it really hasn't" what that hell does that mean? Why would you even submit a package as delivered if it wasn't? Anyway, 3 days past for all 3 packages and somehow no one could find any of these packages? I did get a refund which I'm thankful for but I would have liked to have the items I bought more than a refund. Now the sales are over so I'm pissed. I just want to know if lasership is a legit thing or if they are just stealing my packages. They suck. Why couldn't UPS or FedEx or even USPS deliver my package? Why would you rely on such a $#*!ty delivery service like lasership? I'm pissed. I get if it happened once. Things happen, mistakes happen. But 3 times? That's my cutoff. FIX THIS NOW.

Banana Republic order number: 12BCCGS tracking number: 1Z19E29E*******164
Old Navy order number: 11RX68P tracking number: 1LS*******427
Urban Outfitters order number: TP******* tracking number: 1LS*******580

Please go find these "delivered" packages and give them to me, thanks.

I ordered some things from Amazon and was promised it would be delivered by Saturday, at 9pm. From 5-11pm, I was sitting in my living room. At 7pm, I told myself that I should check my phone to see if there were any delivery updates. That's when I saw that they "Attempted Delivery." It said that was at 6:30pm. I never heard anyone outside my house. I looked outside and there was nothing. I living in a detached house, where it's easy to walk into my porch. I don't have any dogs or anything that would prevent them from delivery. I then called them up. I then spoke to customer service. They put me on hold for 30 minutes. Then the dude had kids screaming in the background. He tried putting me on hold again but patched me into another call. Then he realized what he did and talked to me again. Said he would look into what happened and put me on hold again. Then I was hung up on. I then emailed their website and no one responded. Next day, I made a Tweet about their service. Lasership responded to me there and we got into private chat. They said they would find out what's going on. This is where they decided to retroactively update Amazon and their website to say that they delivered at 8pm, on Saturday, the day before. So now I'm livid. Now the person in chat says they'll look into it, it'll take 2 business days, and to contact my seller if it takes longer than that. This is where I went ahead and called Amazon, who took care of it for me. I hope to never deal with Lasership ever again. It's one thing to tell me there's a delay or it's lost, it's another thing to lie about what happened to my package. I don't like dishonesty. There have been prior times where they've marked my packages as Delivered, only to show up with my package 15 minutes later. You're supposed to scan it at my door.

I ordered 2 dresses off of Urban Outfitters and for some reason they didn't ship with Fedex who I've seen them use before. They decided to trust this dog$#*! company "LASERSHIP" whose tracking page was not accurate at all. I am always wary of checking where my packages are since the moment I'm provided a tracking number and their website was not giving me a delivery date. The past few days I've been checking in and I have seen no delivery yet. Low and Behold, Today i get two identical emails from Urban Outfitters claiming that my package has been delivered so I check the tracking site real quick and its confirms to me that it has been delivered finally. But Hold Up! I check and the date says its been delivered Two Whole Days Ago. Um so I'm confused like why didn't it appear delivered during that day that i checked the site and the day after when i refreshed the tracking site again. And why is Urban Outfitters notifying me Today that its been delivered and not the day of the delivery? This is so odd and to top it all off I received no contact at the time of delivery and they left it on the floor because i live in an apartment building anyone could have picked it up and taken it. WHY DONT THEY CALL OR KNOCK. My family would have opened the door so either the driver was too lazy to knock or call or they took off with my package and claimed it was delivered. Either way $#*! this company its TRASH and Urban Outfitters needs to stick with the more mainstream shipping services (ie; Fedex, UPS, USPS). Even Amazon calls now when they deliver! There is no excuse to leave a package on the floor of a big apartment building. Best believe I'm getting my money back and once again $#*! this company, "Lasership".

My package is missing. The delivery driver took a picture of the packages dropped off, but what that delivery driver didn't know was his/her incompetency would come back to be my proof of delivery to incorrect address the packages was delivered to the incorrect door/building. My door has a door handle along with the vast majority of the doors in my building having door handles unless they damage their lock and need a replacement. Now here it is Lasership won't own up to the responsibility of having to reimburse me for my package that wasn't delivered to my address due to the impotence of their delivery driver. I'm super livid that shippers that don't replace packages due to the delivery service mistakes would ever ship through a delivery service that has a 1 star rating. I'm so upset about my Christmas packages and Lasership doesn't have a damn thing to say about the situation except they will investigate which is pointless when I have provided all evidence and you send a email stating " Dear J****** M*****,

We are sorry that we have been unable to resolve your package inquiry with tracking 1LSC***********. Our team is still working hard to resolve the issue and will contact you shortly with more information.

Thanks again for your patience,
The LaserShip Customer Service Team"
Below in the photos you will see my door which is decorated along with a door handle a door mat and my Apt # along with a photo that the lasership delivery driver took with package shipment details in that photo you clearly see NO door decorations a door knob and NOT a handle and no door mat. Yet they won't rectify my package being delivered to the wrong address due the delivery driver they have hired that can't do a simple delivery and make sure that they are delivering packages to the correct address.

I get monthly packages shipped out of Jacksonville, FL I should get it the next day doesn't always happen.

I wouldn't even give 1 star to this horrible company they call LaserShip! Lost my 3 packages, not 1x, but 2! Told me they would do an investigation to see what happened to my packages... nonsense... I receive an Email stating that LaserShip had done all it could do, for me to now contact the Seller. Like. WHAT! What Company has on its tracking that your packages were delivered on your front porch and most definitely... WERE NOT DELIVERED ON YOUR FRONT PORCH! This happened 2x to me before Christmas. Horrible Company and will never ever be told that LaserShip is the deliverer. Do Not Tust... BELOW IS THE LAST EMAIL SENT TO ME REGARDING MY LOST PACKAGES:

MISSY THOMAS,

Thank you for alerting us to this situation. Unfortunately, we were not able to locate this package during our investigation. Your seller has a claims process and at this point they would need to be notified so that they can move forward with that process. As their direct customer, your seller would need to assist you in this matter. We apologize for the inconvenience that this has caused.

Thank you,

Desiree
LaserShip Customer Service
www.lasership.com
*******590

Tracking Number: 1LSCY*******L8CAL
MISSY THOMAS
*******798
Case Number: *******

Can you just please close LaserShip your just not good at delivering anything (LaserShip try anything else)

Everytime I check the tracking and see it's this company, I just call ahead for a refund because I NEVER receive my packages!

THEY TOOK A PICTURE STATING MY PACKAGE WAS DELIVERED BUT IT WAS NOT! THEY STOLE IT WORSE COURIER FOR COMPANIES TO BE PARTNERED WITH

Horrible place to work, workers are treated with disrespect; push to work forcibly under the threat they'll have not work the next day.

Such was my case, I was abuse verbally by two high-ranking managers on my second day of work; "yelling" at me out loud over something they did not took the time to train me.

I actually got fired on the third day only because I speak up, asking them to please give me clear directions.

Instead they asked me to follow directions from the next guy to me, which I did hence the yelling.

At least try me.
I work 20 years as a union carpenter out of local 33 in Boston, currently 327.
Allow me to take my chances of proving myself with a fair chance.

Do not assume I'm not going to understand what you're saying if you speak to me.

I actually wrote this for the lady, since she's the highest-ranking manager on site, but never have the opportunity to share it with her.

I want to apologize for what I say to you the other day when we were dragging the roller belt,
I mistook what you call your way of talking, for yelling.
I was so glad for being able to prove that there's more than one way of doing things.

As for the complaint you present to us on June 5 th 2021saturday morning after spending all night without sleep and 10 hours work.

I decided to write this, hopefully someone will see it.

Your complain was about the time that took us to sort out all those bags.

I believe the problem is not the people or manpower at hand, but your setup.

If you were to add another sticker displaying the same information that's on the floor as letterheads, all around the net that encloses everything we will not have to be walking around looking among 100 boxes trying to find the one box that matches the code for each bag.

The idea is to be able to visualize the number code, from a distance instead of having to walk back and forth looking for it.

I have seen you're using that system on some of the walls but not where there's more need for it.

Although I recognize not everybody needs it, for us the newbies it would be a game changer,

Because like I say to you the day you fire me, there's only so much one's body can give after having walk 10 hours with a single 30 minute lunch, no brakes whatsoever. In fact you guys don't even provide water. Despite the fact that the job itself is high pace in nature and half the boxes you deliver contain food which is heavy, it is just natural that we're going to be be dragging our feet at the end of the shift, specially since most of the time the workload is higher than what you have for manpower.

In an era where convenience and efficiency drive the e-commerce landscape, one crucial factor often goes overlooked: package delivery. LaserShip, a prominent player in the delivery industry, has found itself under scrutiny due to a puzzling trend - the disappearance of packages.The perplexing issue of missing packages associated with LaserShip, questioning the reasons behind these incidents, the management's response, and the lingering impact on customers needs addressing immediately.

The Missing Packages Conundrum:
One of the most baffling aspects of the LaserShip saga is the recurring reports of packages mysteriously vanishing. Customers, eagerly awaiting their orders, have been left frustrated and disillusioned when their packages seemingly evaporate into thin air. From clothing to electronics, the wide array of missing items has only added to the enigma. What prompts these packages to go astray? Are there loopholes in LaserShip's security protocols that opportunistic individuals are exploiting?

Lackluster Management Response:
Equally perplexing is the apparent lack of concrete action on the part of LaserShip's management. Despite an increasing number of reports and even documented cases of package theft, a tangible response to address the issue has been lacking. This raises questions about whether the company is truly committed to rectifying the problem or whether there are internal challenges hindering effective change. The silence from the management further fuels the frustration of customers seeking accountability.

Concrete Evidence and Continuing Dilemma:
The mounting evidence of packages being stolen and individuals apprehended for such actions presents a grim reality. Reports of arrests related to stolen packages emphasize the gravity of the situation. Surprisingly, even with these arrests, the issue persists. This prompts one to ponder why a company with knowledge of such incidents wouldn't intensify its efforts to curb the problem. Could there be underlying factors contributing to this ongoing dilemma?

The LaserShip saga offers a lens through which to explore the complexities of the package delivery industry. The enigma of missing packages, question management's response, and contemplate the ongoing impact on customers. Striking a balance between skepticism and understanding is crucial, but it's equally important for delivery companies to acknowledge and address these concerns transparently to uphold their customers' trust and satisfaction.

When did Walmart start using these thieves?

My package had NO tracking all day. At 8PM suddenly there's a tracking #, never heard of these scammers before. At that time, said "Delivered".

They just stole my not-worth-any-money to anyone else Walmart order, yet marked it DELIVERED at 1PM. I was working in my front yard at 1PM. There was no delivery person.

See Sephora reviews, so the delivery driver thieves know there's something valuable in the box. There have been reports of not just missing expensive makeup, but of the products being tried out, used, put back in the box! Disgusting.

This so-called "company" shouldn't be in business. They've been stealing from customers for the last decade. This company is LYING THIEVES who you can't be bothered to pay decent wages or benefits, so they 1099 them. This sham should be shut down for good.
Start charging the 1099 workers the value of every missing delivery. I bet that they will all be delivered properly then.

UPDATE: Very next order from Walmart, it was listed as FedEx, but for some reason these idiots get the last part of delivery.

My large box had been opened and re-taped, there were a few boxes from Walmart, but this one had different tape on it. This was unbelievable.

~Splat 30 No Bleach Semi-Permanent Hair Dye Midnight Ruby Red - the box was open, the tip of the dye had been snipped off with scissors, and about 20% of the product was gone, all over the inside of the box!

~L'Oreal Paris Feria V48 Intense Medium Violet Application Permanent Haircolour - top of box, where there is a plastic seal, had been peeled back. All of the contents, which is 5 items, had been pulled out and shoved back into the box, so now they barely fit, they were upside down.

So someone from this co. Not only TRIED out one hair dye, they opened the other box to see if they might want to try that one too, but it was a mixture that had to be made, too much trouble, and re-closed it back into the box. Outrageous!

I, too, let Walmart know to not use this co. I also contacted FedEx as to why their final leg hand-off involves actually opening my box, pulling items out, using them, re-taping the box.

Honestly, I'd give 0 stars if possible. I ordered boots through JustFab and this company was responsible for shipping it out. The first pair of boots somehow arrived a couple days late- which wasn't the issue. I had to send them back and receive exchanges because they were too big. However, I never received my exchanges because they arrived over 10 days late and I wasn't at my building to receive them. I called the company and emailed the company Prior to see if I could pick them up because I was leaving for the holidays but they never responded. The delivery man left my package in the corridor instead of taking it to the front desk (which they are instructed to do... special delivery instructions) and my package was stolen. I contacted Justfab and they sent me a different pair of shoes since the ones I wanted was out of stock. As of yesterday (Jan16,2021) were lost. I also contacted Lasership via telephone in hopes to pick this package up because when I tracked it, the order was already in the city I lived in. To avoid problems with delivery I figured I'd grab it myself. The lady I spoke with said someone would call me back to give an address on where I can pick up the package, but nobody called. The tracking app I used say that there was a delivery ATTEMPT that had failed, delay due to whether and other delays for no given reason. Today I woke up to an email saying my package was lost and to contact justfab. I called them and they said the expected delivery date would be tomorrow. I asked her if there was a way I could drive to grab the package myself, but she told me to just call Lasership again. When I called Lasership, I spoke to an extremely rude man named Daniel that seemed as if he had no desire of helping me. I explained to him my situation and he cut me off and said it's unrealistic to have a delivery date if the package was lost. I gave him my shipping number- which I'm not so confident he got all the digits correct- and he just said there was nothing he could do and to call justfab back. I've left out details of how Lasership's employees have just made loops and holes to avoid telling me the issue with my package, but now I have to wait for a THIRD pair of shoes to arrive. Mind you, I was supposed to receive these boots before Christmas of 2020. I'm not confident I'll ever receive the shoes I wanted but I am confident that I'll never order anything from a cite that uses this shipping company ever again. If you're in the East Michigan area, I highly suggest you choose another shipping company as well.

I ordered from Fashionnova, and this time I'm having an issue with this sorry carrier. I never heard of this company. I called and asked why it says "exception" on my tracking the representative informed me the driver could not find my address. I informed the representative I live near the entry of the subdivision on the FIRST and FRONT street. I informed the representative the driver could not find my house because there was NEVER a delivery attempt made. I can see every vehicle that comes into the subdivision. I know for a fact there was no attempt because I was home all day. He informed me to wait 48 hours so they could find my address. I even told him what vehicles are parked in my driveway. I'm not sure why they needed 48 hours to find my address when they can put it in a GPS. By providing information on both vehicles parked in my driveway that's so hard to find I thought it would help their incompetent driver. I am still waiting on my package after 48 hours! Thank goodness it is not any medical equipment that I'm in dire need of. I say this because I'm a travel nurse practitioner, so I tend to order certain supplies online for my patients/clients. As I was writing, the package was supposed to be delivered on Oct 15, but somehow the driver could not find my address. It's impossible to miss my house. All the other carriers has NEVER had issues finding my house. I look this morning and now my package is supposed to be delivered Oct 20th. It's currently Oct 18th 9:01 a.m. and the information says it's in the city where I reside supposedly it is scanned on the truck at 11:29 a.m. then back at the distribution center at 11:59 a.m. (I will add a photos). The tracking information is a LIE. The logistics first of all doesn't make sense it goes to TN, VA, NJ then back to TN the state where I reside. The company has liars and thieves working for them. I honestly think they are stealing customers packages! I do not work hard for other people to steal my things using my hard earned money! It appears this company has a reputation of being crooks. The company's repetition of poor service has become their reputation! This company does not even deserve a star that's how horrible the service is. Steer far away if you see this carrier! My daughter will probably not receive her shoes. They will probably put "delivered" like they have done with other customers. This really infuriates me! Fashionnova has lost a customer due to them using this unreliable and dishonest company.